@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

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The New Social Marketing Strategy with Google+

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As a marketer, your social profile must be thriving on Facebook, Twitter, and LinkedIn. But the important question is, ‘Is it thriving over Google+?’ I can assure you that most of you will answer in the negative. However, it is not too late. Grab a business page over at Google+ as soon as you finish reading this.
Google is smart and knows how to beat down its competitors. When Google+ was launched, none had the slightest idea that it will be used as a cutting edge in the market by Google. Yes, Google has merged the search engine and the social network as one. This attempt by Google can be described as ‘Social Searching’.

Search + Your World

It is the new Search plus Your World (Search plus Your World) I am talking about. When you do a Google search, being logged into your Google+ account, you will find that results are being personalized to match your taste. Let us consider that you are searching for ‘body building tips’ and if one of your friends within your circle has written about it then it will be shown to you in the search results. Seems good eh? Here comes the truth.
Google, in the name of personalizing your searches, is forcing the results of Google+ under your throat. How? Let me explain in a more elaborate manner. Suppose you wish to know about a certain brand or celebrity and you would like to give a search over Google. In the search results you will notice that the brand’ or celebrity’s Google+ profile is given preference. Now, do you understand what Google is up to? Yes, it is competing with other social networks taking advantage of its search engine.
Google gives less importance to other social network’s posts and therefore the more urgency in getting your business page over Google+ as soon as possible. A business page over Google+ will help people find your business over search results. However, just a page is not sufficient to boost your business to the required level. Here is one of my social marketing ideas that you can incorporate in your business page over Google+.

Ways to Win at Google +

It is more likely that Google+ posts are to be shown in the search results. Include the keyword in the title as well as the body of the post so that it will help the Google bots to index it and show over the search results. Here comes an added advantage to you as a marketer by including the keyword in posts. Instead of explaining it let me show you with a theoretical example.
Let us consider that you have a blog/website dealing with ‘Diet’ and you wish to optimize a certain article or page for a keyword. When doing a keyword search over any keyword tool you find the keyword ‘diet foods’ has high volume of search and with lesser competition. On the other hand the keyword ‘safe weight loss’ has the same value as ‘diet foods’ to a certain extent. Confused, you optimize your content for the keyword ‘diet foods’ and therefore leave the keyword ‘safe weight loss’.
After posting the article (optimized for ‘diet foods’) over your site, you generally share it to social networks by just pasting the link and allowing the social network to grab the first five lines of the content. In case of Google+ you can try the other way around. The article which was written around ‘Diet Foods’ can also be written around ‘Safe weight loss’, though the latter keyword cannot compensate wholly but it can at least be used as introducer to the content. Yes, write a title and a short description around the keyword ‘safe weight loss’ and manually paste it to the Google+. Later you can include the link of your content and let the social network have its way with it.

What are the Pros?

What is the advantage of doing this extra work? Let me remind you again that Google is going to crawl every post in Google+ and therefore your post which has a short description given by you manually as well as the short description which Google + has indexed for you over its network are both going to be shown over search result. Irrespective of whether a user searches for ‘diet foods’ or ‘safe weight loss’, the chances of your post appearing in the search result will increase.
The odd of the post being shown to the users increases if the user is within your circle. Therefore, it is better that you start focusing on Google+. At the same time do not abandon your audience over other network, because who knows what the future of social marketing will be.

Before I can wrap up, some of you might know that Google provides the ability of depersonalizing your search results. Yes, it’s true. But how many of you will depersonalize your search results and opt for a more global search? Maybe some of us would depersonalize the searches and would like a pure Google search. Will the common user care to do it? I do not think so. When most users find what they are searching for, none will care to depersonalize their search results.
Author:
Richie Richardson is a Social Marketing Expert and SEO Analyst. You can reach him over his blog www.zarrylyms.com where he discusses on current issues regarding Social Marketing, Branding, Affiliate Marketing, SEO and B2B.
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Digital Marketing: Why Your Businesses Phone Number is Crucial to Success (Part 1)

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“Name, Address and Phone Number, oh if you have a website or social media page you can add that two, but we don’t care” the Internet!

Phone Numbers are Crucial to Success!!! They are more important than domains!

It used to be you used a fancy 800 number to look impressive or to develop branding, take 1-800-FLOWERS for example. 1-800 Flowers was a great branding campaign that generated massive brand recognition for a referral service.

Google really brought the attention back to local when it launched Google places. Google used both the local phone number and the address to enhance its search results to bring business back to local merchants and while it sent SEO professionals scrambling, local business owners were thirsty to learn more.

The PhoneWhy Phone Numbers are Crucial!

Take any listing service or data set and you’ll find three consistent elements to how it organizes its data, first is the name, second the phone number and third is the address. Website domains and social media are nowhere to be found now, nor will they in the future. In fact, when Patch Media launched its local directory for Merchants and Business Owners the AOL local sensation had one problem, no address no listing… Google places needed that three digit identifier to decide if the address matched phone number, and Yelp listed businesses by name, phone numbers and address.

Branding Trend: It’s All Local!

In a time when people are being frugal with their money, they’re a lot quicker to call a local number then an 800 number. The fact is people actually avoid 800 numbers because they prefer to have someone local and hesitate at the thought that the number will be routed to India. Local is the big Brand in the United States right now, take a look in both Traditional and Digital Media and you’re bound to see the word Local at just about every other turn.

Phone Numbers: How Do I Get Them, Use them, Keep them?

There are a few tricks that can help local business owners stretch their influence and presence. Take MagicJack, a nifty little device that sells for $20 and provides phone service for $20 a year! After Google Places launched black hat SEO professionals started buying these as fast as they could. You see they take the MajicJack, register the phone number and then connect a local name to the local number and give it a local address through something like a UPS Store.

i.e. The Actual business is a plumber in Parkland, Florida with a 954 area code number. The blackhat SEO Pro would buy (5) five MagicJacks with local phone numbers, then open a UPS Box in towns around Parkland that the plumber served. Five Splash Pages later, that plumber looked local in English: Google Nexus S - Samsung Android Phonesix locations but really only existed in one.

If you’re a digital or virtual business, then the issue is the same. The phone number is crucial to looking local and you may be in NYC, but with the right number you now appear to be in LA, Moscow, Paris, Chicago, Miami etc. If your using a service like Regus and their Virtual Office, you can set the Magic Jack or Vanity number to forward to that location until you have an office or employee to forward it to later.

Port a number! Always Port a number, I inherited a phone number 4 years ago and I still get calls for children’s clothing from some company that had it before I did. If I sold children’s clothes I be rolling in free leads.

KEEP YOUR NUMBER!!!! The Android and Mr. Number Effect

Want to know what’s really pissing off telemarketers and collection agencies?

Android and Mr. Number! Android phones from version 1.5 have had a feature that allows people to save a contact and set the contact to forward directly to voicemail. Mr. Number is an application on all devices that blocks suspected spam (set by community feedback), unknown numbers and numbers you blacklist! So before you give up your number and get a new one, better think twice. If you do get a new number check it against the Mr. Number database, if its listed as a spam, credit collection or telemarketer get rid of it!

(Part 2 – Using Phone Numbers to Track Marketing Success)

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Time to Get on Google +: How to Set up Your Google + Brand Page

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I think for many of us, when Google + came along that it also came with a bit of that new social network feel and its accompanying apprehension. Most smart networkers at least made their way there to grab their own vanity URL’s and at least get the virtual networking ball rolling in the right direction. However, with Facebook, Twitter, and LinkedIn usage, many networkers have already found themselves pushed to the limit in either the time or resources it may take to keep all three fed and running properly.

To date, Google +’s numbers have posed absolutely no dangers to Facebooks user numbers, but it has recently passed through a 55% increase in users during its strongest month ever and is focused on reaching the 400 million user mark by the end of 2012. Considering that Facebook didn’t pass the 60 million member mark until almost four years after its creation, these are actually still quite impressive numbers. So if you haven’t taken the time to reserve and build your businesses Google + Brand page, now is definitely the time.

Building Your Google + Brand Page

There are already some incredible Google + Brand pages out there to take important lessons from.

After a few moments of looking over the above pages, you should have a relatively good idea of what your aesthetic and functional options may be. Sign into your Google account and then head to the Google + Business page to get started.

Create a Page

On the creation page you will need to simply select the category your business falls under. If none of the options seem an appropriate match, choose the other option at the bottom left.

Business Info

  1. Next you will add your businesses name and website URL.
  2. Next select the additional category that best suits your business. The sub categories are dependent on the main category chosen.
  3. Lastly, select who, by age group, is allowed to view your Google + Brand page.

Photo and Tagline

You only have ten words to create the perfect tagline for your business page. Put deep thought into this process taking into consideration the most vital keys for your SEO needs.

The Sharing Begins

On the next page you can begin to share your page with your personal Google + circle, or save that task for later.

The Social Media Drill

Google + Brand pages are not so different from Facebook fan pages when it comes to management. If you have even basic knowledge of how to manage your Facebook and Twitter accounts, you can pretty much rely on a try or two before you are just as familiar on Google. Don’t forget, Google + is currently experiencing novel rises in its user base, don’t miss the chance to increase your brand awareness via this format in 2012.

Similar Article:

Google+ Pages Open the Doors for Brands and Businesses

 

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Google Music Goes Live in the Cloud

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Google has dipped into musical endeavors with the launch of Google Music in mid-November. Originally, the service launched back in May in a beta version. Launched as a suite of music services, it is quite obvious that this is Google’s attempt to take on Amazon and iTunes in cloud and other music storage space.

Introducing Google Music

[youtube=http://www.youtube.com/watch?feature=player_profilepage&v=NI8rQEHoE24]

Although it is rumored that Google has been attempting to secure partnerships with four major record labels, currently, Google Music simply allows users to store their purchases and upload other files to their music cloud.

Advantages and Issues

Google Music has seems to have its own pros and cons.

  • There are two different sites. The Google Music site is the library and player. However, you must purchase the music on the Android Market.
  • Google Music will automatically back up most music files including iTunes. As you do the intitial set up, Google Music will prompt you to upload any previous music files you have. iTunes, Windows Media Player libraries, or any other folder you designate.
  • Many Android devices now have full support for Google Music, some have not even mentioned creating it yet. Since one of Google Music’s main selling point is its ability to replace iTunes services, this could pose quite a problem for many Android users.
  • Although there is no official app for the iPhone, users can enjoy Google Music services on iOS devices. A pleasing surprise is that even their site is formatted properly to be easily viewable and easy to navigate on iPhone view screens.
  • Without a doubt, there is loads of free music. However, you will need to share your credit card info with Google just to get the free tunes.
  • You can share only the songs you have purchased to Google Plus.

Regardless of your choice in digital music stores, now may be a good time to get in on what Google Music and their shop has to offer you.

[youtube=http://www.youtube.com/watch?v=xSnr0VLbUJ8&feature=relmfu]

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Google+ Pages Open the Doors for Brands and Businesses

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This past June, immediately after Google launched it’s highly anticipated Google+ social network, internet savvy businesses like Ford, Dell and Mashable.com rushed to create pages for their brands. Only to have them removed a few days later. Google’s announcement soon followed: “In the meantime, we ask you not to create a business profile using regular profiles on Google+. The platform at the moment is not built for the business use case, and we want to help you build long-term relationships with your customers. Doing it right is worth the wait. We will continue to disable business profiles using regular profiles. (Christian Oestlien Ads project manager on Google+)

One hundred days later Google delivered on its promise. On November 7, 2011 Google+ announced the grand opening of Google+ Pages worldwide.

Google+ Pages allows businesses, brands, and organizations create their own page and establish a circle of like-minded people who enjoy the brand and want to talk about it. Not only does the page allow having a conversation with brand representatives in a way of personalized customer service, it also allows the group of followers to have a conversation with each other.

As Google+ puts it, when it talks about the customers: “…we want to make sure you can build relationships with all the things you care about—from local businesses to global brands… this means we can now hang out live with the local bike shop, or discuss our wardrobe with a favorite clothing line, or follow a band on tour. Google+ pages give life to everything we find in the real world. And by adding them to circles, we can create lasting bonds with the pages (and people) that matter most.” (Google’s blog)

Not only brands and businesses are involved. Google+ wants to enlarge the circle of users to local business, products, corporations, institutions, organizations, arts and entertainment, sports teams and more. They have been working with businesses since the launch in June to understand the needs and requirements of brand names. You can see the pages of these businesses already active:

  • Dallas Cowboys
  • Macy’s
  • Pepsi
  • Toyota
  • Anderson Copper 360
  • X games
  • Zen Bikes
  • The Muppets

Having pages for brands and businesses is nothing new, but Google+ has a few advantages over the competition:

  • People can recommend the brand easily by pressing the +1 button, and start sharing immediately.
  • A brand can have more than one page. A car manufacturer, for example, can have a page for each of its models.
  • Although Facebook has over 500 million users, and Google+ has, so far, about 50 million, the biggest advantage of Google+ has to do with the billions of queries made every day on the search engine, most of them looking for businesses or services. Google will include Google+ pages in its search results.
  • Direct connect – The easiest way to find a band you like to follow or a product has been amended as well. Typing the sign + before the query will take the searcher straight to the brand page. (Try it with + Angry Birds)

The official announcement on Google’s blog ends with these words: “With Google+, we strive to bring the nuance and richness of real-life sharing to software. Today’s initial launch of Google+ Pages brings us a little bit closer, but we’ve still got lots of improvements planned, and miles to go before we sleep. So stay tuned.

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New Google Newsletter and Mobile Adwords Features

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Google Adwords launched new features in September 2011. These new features are geared towards making site clicks and even subscriptions to site newsletters or blogs easier to accomplish. Being able to get signed up to internal site options from the external source of a Google browser could go a long way in increasing traffic for those who utilize these methods.

AdWords Subscribe Option

Adwords now provides an option to allow Google search engine users to subscribe directly from a PPC ad. The option to subscribe to newsletters or email lists can be displayed on top or side ads.

All ads are displayed with “Privacy Info” that lets the viewer know that information shared in the input boxes will be shared with the advertiser.

Mobile Landing Pages

A recent study found that 61% of mobile browsers are not likely to return to a site that does not provide a good mobile experience. In response, Google initiated a shift in their policy that will now reward mobile sites with good optimization. Users with good mobile optimization who promote their sites with Google Adwords will now receive better performance. The ads created will drive traffic at a lower cost if they directly link to your site that is optimized for mobile users.

How Will This Affect Me?

If you are a business owner, whether or not you use Google Adwords, the time to optimize your site for mobile users is now. Even without the use of Google Adwords to promote a site, knowing that over half of mobile browsers will never return to your non-optimized site should be enough to push you into sprucing up your site to accommodate users on mobile devices. Getting rid of flash heavy content is a great step towards optimizing for mobile usage.

How Do I Optimize My Site for Mobile?

Google has offered a few suggestions to help you get your site optimized for mobile usage.

  • Keep the layout and design simple
  • Prioritize your content
  • Use markedly mobile features
  • Make your site easy to convert

If you want to know how well your site functions on mobile devices, grab your device and load up your site. If it is frustrating for you to navigate, you may want to make the changes required to encourage mobile use of your web pages.

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Google+ is Open to ALL and Google+ Leading Mobile Development

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Today Google plus went live and open to everyone. With 20 million people engaging in the first three months in its trail stage, the Google+ platform now hopes to capture the masses.

While some writers like Robert over at BundlePost are betting against Google+ and predicating it to be the threat to Google, I am confident that Google has secured itself in the mobile and cloud space. This move by Google to capture mobile so early is what will have Google on top for a very long time. Google+ is in a safe place, capturing Social Media engagement and tailoring to the mobile trend.

Google Leading in the Mobile Space:

While I will give credit to Apple and Facetime for being the first to the mobile video market, the wifi limitation left users feeling like video chat was still more Sci-Fi then reality. In comes T-Mobile and 4G with the MyTouch4G, now you can use video even when not on a wifi signal, however the user interfaces are scattered and the experience doesn’t seem to capture the social feel to being in a room with a real person.

Google Hangout is introduced on PC and groups of people start to engage, converse and learn about each other in real time in a social setting that makes you rethink about your daily appearance.  One of the first things I noticed was the trend of individuals who previously relied on a single picture having to rethink the way there where dressed, the room there where in and what was behind them. Communication skills kicked back into hi swing as the most important communication indicator was alive and kicking, body language.

This move to get a fully functioning communication tool in the hands of the largest growing market in the world should be enough to secure Google’s future.

Android & G+

When you take a look at how Android has performed in market penetration, you can’t help but realize that Google is just getting started. It’s the little things that are setting Google apart from the competition, i.e. Google Cloud contacts from the release of the G1. Androids first phone was cloud ready as anyone who stored their contacts on their google account never again had to worry about lost phones, moving contacts to new phones etc. This was done without wires and with no need for a PC or software.

Flash, love it or hate it Android got it. You almost wonder why Apple left the door open like this, but Flash adopted by the Google into Android mobile technology was the nail that broke the growth rate of the iPhone and then later allowed Android devices to surpass iPads in global sales and users.

Google+ brought lots of new features, in addition to the latest Hangouts, the G+ app allowed you to upload videos and pictures in real time to the google+ account meaning that in addition to ease of sharing, you could lose your phone during the day and still save your memories, promo photos etc.

In the end, google is innovating for the future, not just today. That’s the sign of a strong company, one I am sure my grandkids will love and hate, long after Apple and Facebook are gone.

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Google AdWords: Call Metrics & Click to Call

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Since Dec. 2010, Google has allowed placement of phone numbers in AdWords text body.  Their rational was that most people seeing the ad know they are one click away from the advertiser’s site, where they can find all the information without bothering anyone. They thought people would be unlikely to call instead of clicking the mouse.

Others thought that displaying a local phone number, especially if it is  for location based services such as a dentist, have their own benefits.

Google realized they might be losing money, if people do call instead of clicking on the ad, so they’ve added Call Extensions. Those are types of ad extensions that allow advertisers to include additional information about their businesses and specials in their text ads. Call extensions works differently whether or not you’ve enabled Call Metrics.

Call metrics allows advertisers to track phone calls that come from the ad. This is done by generating a specific phone number for this specific ad. With the popularity of mobile gadgets there’s a growing benefit for advertisers to receive calls from mobile users. In this platform, calls generated, duration of the call and the area codes of the callers are noted so advertisers will have information about the location of the calls. The Call Metrics is free to use, but by setting it up the advertiser started paying for the calls as they did for the clicks.

[youtube=http://www.youtube.com/watch?v=QIJ36uUxJBw]

There are metrics available to see how effective it is and how many people call instead of clicking. If you did enable Call Metrics, Google assigned a custom phone number to the ad and displays it on both desktop and mobile devices. Vanity numbers (which include letters and numbers) are also allowed.

But In July 2011, Google announced click-to-call enhancement in AdWords ads which will affect charges for the ad. All non-clickable numbers in the ads will be converted to a click-to-call numbers, and they will start to incur extra charges when the number is clicked.

If you didn’t enable Call Metrics, your phone number will appear as a clickable phone number for users of smartphones using Google search, voice search, Google mobile apps or Google maps.

If you are using Call Metrics, and you have a phone number in your ad text, only the newly clickable phone number in you ad text will show. That is done to reduce confusion for users not knowing which number to click.

If you would like your Call Extension number to display, you need to delete your phone number from your ad. You will receive an additional line of ad text. The phone number will still be displayed without the need to take up text space.

If you didn’t use Call Extension and you have a phone number in your ad, it will convert to click-to-call automatically. You don’t have to edit your ad to make the phone number clickable. But, if you want to maximize your ad space, you should consider using Call Extension  to free up more space. You will be charged for the calls either way.

[youtube=http://www.youtube.com/watch?v=88VTa0GfBiE]

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Google Plus (G+): Business Review

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After months of rumors, speculations, analysis and fear, Google finally unveiled its social media platform  Google +, now what has that meant for business?

They’ve decided to roll it out slowly, by invitation only, and the response was overwhelming. So much so that they had to issue an apology for taking so long to register new users. It seems that one request or recommendation to connect is not enough. To get invited to this new party you need invitations from different sources.

As the platform came out and was evaluated by business people, it became obvious that Google+ system has a few advantages for business: Dell CEO, for example, started talking about it becoming an alternative to the traditional customer service call. He posted the following question on his Google + page: “I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?

Other businesses saw the potential as well. Mashable.com, Ford, Sesame Street, Search Engine Land an others managed to get invited and immediately opened a brand page. Mashable.com, the technology site, had 103,000 followers by the time Google+ put a stop to businesses on their platform and removed all those pages.

At the end of June, after a few rocky weeks for brands on Google+, Google announced that business pages would be coming soon and asked brands to stop making new accounts. They eventually invited some businesses to apply to be part of a test program.

A few hours later, Mashable and Ford accounts were restored, but not completely.  After talking extensively with Google, Mashable founder Pete Cashmore agreed that he will personally take over the account, which had 100,000 followers already, and wind down his personal account which had only 40,000 followers.

Immediately Christian Oestlien from Google posted the following announcement:

“With so many qualified candidates expressing intense interest in business profiles, we’ve been thinking hard about how to handle this process. Your enthusiasm obligates us to do more to get businesses involved in Google+ in the right way, and we have to do it faster. As a result, we have refocused a few priorities and we expect to have an initial version of businesses profiles up and running for EVERYONE in the next few months. There may be a tiny handful business profiles that will remain in the meantime solely for the purpose of testing how businesses interact with consumers.

In the meantime, we ask you not to create a business profile using regular profiles on Google+. The platform at the moment is not built for the business use case, and we want to help you build long-term relationships with your customers. Doing it right is worth the wait. We will continue to disable business profiles using regular profiles. We recommend you find a real person who is willing to represent your organization on Google+ using a real profile as him-or-herself.”

[youtube=http://www.youtube.com/watch?v=c4oafKRykUg]

What is it about Google+ that prompted businesses to jump on the bandwagon so quickly?

It is the wave of the future, experts say, and it might signify a drastic shift in social activity on the internet. Connecting to people will no longer be faceless. It addresses one of the fundamental problems of why social interactions through the internet are so risky. The one writing messages as a 17 year old girl, could turn out to be a 40 year old man looking for easy pray. No more. Now you will be able to connect and see the face behind the post.

It lifts the veil of anonymity. People can see and hear the people they interact with, can hear their tone of voice and see their demeanor. Business will become personal again?

Businesses can use circles to target their ‘tier one’ costumers with specials deals. They can provide personal attention by seeing the customer who can see them as well.  When a number of customers have the same question, one conversation with a whole group will save time on customer service.

It might also encourage personal interactions between people who see each other, who can lend a helping hand.

Companies will need to consider the intimacy of a given relationship. The first wave of social media forced businesses to become a little more transparent and compelling online, this wave of relationship relevancy will push them to take their customers more personally.

The biggest advantages Google + has against Facebook?

Google is a big company. It can offer an immediate search. It has connections to Google’s other platforms off the bat.

As of July 4 Google’s contract with Twitter expired and they did not renew it. Expert speculate that Google+ will incorporate some form of tweet possibility. If they do that, businesses will have one more reason to join them rather than the competition. It will make their life simpler.

Google has apps for business productivity as well as an apps market for third party apps.

Google can provide companies a web presence integrated with social networking. There will be very little reason for people to leave the Google platform at all.

Google has already the Checkout system and its Products search is connected to all sorts of online merchants. Google can tie those and enable e commerce through the company’s page – when those pages will become available – enabling payment service and database of products without sending shoppers off to another site. Facebook does it with the help of a third part tools which cost  anywhere from about $20 to a few thousands a month.

Google’s model of advertising and analytics is well established and most often used. AdSense and AdWords have been around since 2000. Google Analytics has a head start on traffic and advertisement performance tools, and is one most often used to check results on campaigns.

Google can, and probably will, tie-in the business pages of Google+ to Google maps and Google Places.

Google’s mobile integration includes mobile payment option, which allows users to transmit data by tapping two phone together or to a scanner. 

Facebook rushed to supply an answer to Google+ strength and announced immediately a connection with Skype to do the same. Their new video calling works by clicking on the Video Call button, being rolled out to users. It requires a plug-in to be able to use it. They are working on other means to come closer to the new things Google+ has to offer. Indeed this week Facebook unveiled a new step by step guide aimed at helping small businesses use their site. Facebook’s new business page does not come with any new features, it just puts a lot of information in one place, and serves as a reminder that Facebook encourages companies to use their services, while they can’t use Google+ yet.

Some statistics at a glance:

  • Number of users of Google+ – 20 million
  • Time it took to get those numbers – 3 weeks
  • Number of users from the US – 5 million


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Digital Brand Experience: Google shares it’s thoughts on Brand

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Digital Brand Marketing is about taking traditional concepts and rethinking how those practices can be streamlined and transformed into digital practices. I have repeatedly published on how so many businesses have taken the extreme approach to digital and social marketing. This has resulted in lost opportunities and negative impact on their brand.  

If you do not claim your brand, someone else will!

Social Media is but a tool or advancement in what people have done throughout all time, if your product is wonderful people talk, if your product is terrible people talk. The big change is how they talk, and how many people they can reach.

In traditional marketing it was found that November, December, July and August are the big word of mouth months. These are the times of year that people congregated the most for Holidays and/or Vacations. This is when word of mouth could really be capitalized on. Did you see what I bought, where we went, the quality of work the installer did, the product I would never buy again.

As Erik Qualman pointed out, “word of mouth”  is now “world of mouth”. Social Media is about having the ability to interact at any given moment and beyond the limitations of physical presence. Social Media thoughts, comments, reviews, posts, blogs, etc are almost all sustainable. The comment does not go away like a traditional conversation, the review, thought or post continues on to reach others, shared and searchable forever!

This has created three major issues in modern marketing.

  1. The Company is not participating or facilitating their “brand”. Others are welcome to lay claim to it and control the information about it.
  2. The Company rushed to execute and participate and did not consider the “brand” experience. How they facilitate and deliver a consistent experience across the different digital medias was lost. The worst continue to rush along making half measures to recover sections or parts of campaigns and services instead of rethinking the “brand” experience.
  3. The Company has not learned how to use free resources to respond to the market. By not participating in Social Media the company cannot address issues and opportunities in real time. Surveys, Customer Complaint numbers are traditional, websites are 1.0, social media is engaging and seeking out the customers in their space. If you don’t seize information for your benefit, perhaps your competitor will!

An Anonymous Case Study for point 2:

A company decides that they wish to use twitter, they know its popular for news and marketing. The company creates accounts for 800 locations. The first mistake is made when they leave a default image in the service. A few months later they start to fill the profile image with the company logo. As a young marketing assistant learns about the personal interaction that twitter thrives from, the company starts to take “brand” accounts @GeoCompany and tie the individual name and a personal photo to the profile image. At this point the @GeoCompany John Doe has a picture of just a head shot with news updating from the company site. The profile area talks about the company and links to the company’s local site.

At each stage the half measure reviews have cost the company brand awareness. Something as simple as taking the time to think out the strategy would have saved the company’s social image as their claim to be social has struggled from day one. To date this company still has personal photos without proper branding on them. If the company takes the time to rethink the brand experience, they might decide to use something like this. @MorichesNews John Doe, with a Picture of John Doe accompanied by the Moriches News Logo in the corner or part of the frame, perhaps the background of the headshot. Provide a profile statement that looked like “John Doe is a reporter for Moriches News, a local source for issues and events. MorichesNews.com. An additional option, they could go one step further and develop a brand background to upload to the twitter accounts so that each twitter account looks consistent.

If you avoid your digital brand, or don’t invest quality time into the digital brand then you’re hindering your success. If you’re not listening to digital media you will not be able to learn about product opportunities in real time.

Here are two important videos from Google that talk about brand.

 

[youtube=http://www.youtube.com/watch?v=q71uXKEBXrw&feature=player_embedded]

[youtube=http://www.youtube.com/watch?v=hJuAvrHd3DU]

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