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Basil C. Puglisi

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How to Send One Customer Email That Doesn’t Get Ignored

May 15, 2025 by Basil Puglisi Leave a Comment

Post-tax season, customers have more money to spend — but their inboxes are flooded with generic offers. If your email looks like everyone else’s, it’s trashed in seconds.

What it is: A personalized re-engagement email that feels written for your customer, not blasted to a list.

How it works: Segment 10–20 recent buyers in your email tool. Use their first name in the subject line and tie the message to their last purchase. Keep the email under 100 words with one clear offer and one button to click. Test send times — mornings often work better than evenings. Always send yourself a test first to check formatting on mobile.

Why it matters: Drip reports personalized emails have an 18.8% open rate, compared to 13.1% for non-personalized emails, leading to significantly more repeat buys.

Cheat Sheet:
1. Segment 10–20 recent buyers.
2. Add name in subject + reference product.
3. Keep email short with one CTA.
4. Test send times + mobile layout.
5. Send and track opens.

Goal: 2 new repeat purchases this month.
For more:

  • AMA (2024) Personalization – https://www.ama.org/marketing-news/email-personalization-strategies/
  • Constant Contact (2024) Statistics – https://www.constantcontact.com/blog/email-marketing-statistics/
  • Drip (2024) Statistics – https://www.drip.com/blog/email-marketing-statistics

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Quick, no jargon tips for small business owners. What it is, how it works, what to do now, and why it matters. For deeper dives see my #AIgenerated blogs on SEO, social, and workflow or Basil’s #AIassisted blog for industry thought leaders.

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