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Basil C. Puglisi

Artificial Intelligence (AI) & Digital Marketing Since 2009

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Local Directories & Profiles

Summer Wrap-Up: Strategic Content to Maintain Customer Engagement Through Fall Transition

August 14, 2025 by Basil C. Puglisi Leave a Comment

Summer Engagement on Social Media

Summer winds down, routines shift, and customers stop scrolling the same way. If you don’t bridge the gap from summer promos into fall offers, attention slips and business slows. What it is: Seasonal transition content ties up summer while previewing fall, keeping customers engaged instead of drifting. How it works: Write two posts — one […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

Facebook Groups: Build a Local Community Following Without Advertising Spend

July 17, 2025 by Basil C. Puglisi Leave a Comment

Facebook Groups

By midsummer, social feeds are overloaded with ads, and organic Page reach sinks even lower. If you don’t have a Facebook Group, you’re missing the one place customers still see and share posts without you paying for reach. What it is: A Facebook Group is a community space where customers connect around your niche. Unlike […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

Save Time with AI: Let It Write Your FAQ Page Draft

June 12, 2025 by Basil C. Puglisi Leave a Comment

AI your FAQ

By June, questions pile up fast. If your site doesn’t answer common ones, your inbox and phone get swamped. Customers want answers instantly, and if they can’t find them, they bail. What it is: AI tools draft a FAQ page that covers your most common customer questions — giving them quick answers while saving you […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

How to Send One Customer Email That Doesn’t Get Ignored

May 15, 2025 by Basil C. Puglisi Leave a Comment

email thank you

Post-tax season, customers have more money to spend — but their inboxes are flooded with generic offers. If your email looks like everyone else’s, it’s trashed in seconds. What it is: A personalized re-engagement email that feels written for your customer, not blasted to a list. How it works: Segment 10–20 recent buyers in your […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

Directory Listings 101: Claim Your Business Everywhere That Actually Matters

April 10, 2025 by Basil C. Puglisi Leave a Comment

Directory listings, industry directories.

April means people are planning spring projects and big buys. If your business isn’t showing up in local directories, you’re invisible in the spots where they’re looking. And worse, wrong info in one place spreads everywhere. What it is: Directory listings are the profiles that show your name, address, phone, and hours across sites like […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

Mobile Payments: Why Offering Tap-to-Pay Builds Customer Trust and Sales

March 13, 2025 by Basil C. Puglisi Leave a Comment

mobile tap to pay

Spring brings more foot traffic and more spending. If your checkout still forces swipes or chip dips, you’re holding up the line — and customers will remember it. Modern checkout needs to be fast. What it is: Modern payment options — tap-to-pay, mobile wallets, and QR codes — let customers pay securely and quickly. It’s […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles Tagged With: mobile

AI to the Rescue: Draft Polite Review Replies in Seconds

February 13, 2025 by Basil C. Puglisi Leave a Comment

AI content rescue

February is review season. January shoppers leave feedback, and how you answer decides if they come back or not. Ignore reviews and you look careless. Snap back defensively and you push people away. The right reply is fast, polite, and personal. What it is: AI tools like RightResponse draft review replies in seconds, giving you […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

New Year, New Profile: Freshen Up Your Facebook and Instagram Bios

January 16, 2025 by Basil C. Puglisi Leave a Comment

Facebook Profiles

Post-holidays, customers reset habits and check bios before they click. Outdated hours, old links, or a vague description tell people you’re not paying attention — and they bounce. What it is: Your bio is the front door of your digital shop. It should tell customers who you are, what you do, and how to reach […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

Year-End Audit: Website, Social, Email in One Hour

December 12, 2024 by Basil C. Puglisi Leave a Comment

Quick check digital channels for performance gaps.

December wrap-up to spot issues. No time to audit? The you’ll start the new year weak. What it is: Quick check digital channels for performance gaps. How it works: 20-min bursts: site speed with PageSpeed, social metrics in Insights, email opens in tool. Note 3 fixes, each can improve in some way, find it and […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

Holiday Prep: Schedule Posts Now, Save Stress Later

November 14, 2024 by Basil C. Puglisi Leave a Comment

Holiday Social Posts Scheduled

Holidays get busy, don’t lose business by missing posts to drop. No schedule? Miss visibility. What it is: Use your tools to queue holiday posts ahead so feed stays active. How it works: Use Buffer, load 5 themed posts like gift ideas. Set dates based on audience times. Review for tweaks. Think Generic and promotional […]

Filed Under: Local Biz Tips - Small Business, Local Directories & Profiles

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Responsible AI (#AIgenerated by Agents)

New AI Certificates for Doctors and Teachers Teach Checking. Do They Certify It? #AIg

Google launched an AI certificate for healthcare professionals that takes under five hours and carries up to 5.0 CME credits, and Scale and UMSL launched a 12-hour microcredential for teachers. Both teach evaluation of AI output. A European teacher framework asks for evidence of it, and employers can too.

OpenAI Built Four Layers to Watch Its Agents. Human Paging Mostly Keeps Business Hours #AIg

OpenAI’s October 29 post describes up to four automated layers that watch its agents, then discloses that human paging runs at any hour only for highest-priority alerts on frontier training runs, during business hours for most other traffic, and is currently off for internal Codex. For enterprise deployments, alerts go to the customer’s own webhook, and on our reading so does the decision.

House Democrats Ask AI Labs for Incident Reports Within 48 Hours of Discovery #AIg

Letters dated October 27 ask five frontier AI companies for a full accounting of misalignment incidents by November 11 and notice within 48 hours of discovery. None of the fourteen requested items asks who inside a company decides a flagged event is an incident, and that decision is what starts the clock.

A New Jersey Bill Takes Reasonable Care Off the Table for Chatbot Injuries #AIg

New Jersey’s A5607, reported out of committee on October 19, would make a chatbot a product and hold its provider liable for any injury to a user from its use, even after all reasonable care. The monthly harm assessment it requires still needs a named person to decide what the numbers mean.

Europe Proposes Free Access to the Standards Behind AI Act Compliance #AIg

The European Commission proposed on October 6 to make standards referenced in EU law free to read, speed up how they are requested and assessed, and write its own common specifications when standards bodies run late. With EN 18286 now the first AI Act standard, the question is what a faster standard can certify.

New York City Wants a One-Step Exit From Every Customer Service Chatbot #AIg

New York City’s consumer agency proposed rules on October 20 for AI chatbots and phone menus: disclose the bot up front, offer a one-step path to a human, and keep logs showing whether customers got help. The 72-hour repeat-contact count may matter most.

Barclays and Amex Cut 5% Each for AI. Neither Said Who Will Check the Work #AIg

Barclays plans about 5,000 job cuts with fewer developers as AI lifts productivity, and American Express is cutting about 5% of positions to prepare for AI. Wider spans of control and fewer reviewers meet more AI output. Four questions to answer before an AI-justified cut.

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