@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

Marketing

Can Virtual Salespeople Increase the Bottom Line?

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With the rise of digital media communications such as video advertising and remote access viewing, another element that has been showing promise for small and large businesses alike is the use of speaking avatars, or virtual spokes models.

SitePal is one of the websites taking advantage of the benefits of speaking avatars for business and education. Their features allow for detailed personalization such as the ability to upload your own photo in which to create the website avatar, as well as over two-hundred and fifty customizable pre-made examples to choose from or build upon.

Users can use their own voices or take advantage of the built-in version. The good news is that voice synthesis, or artificially produced human voices, have greatly improved since the early days of the internet. Instead of the droning monotone of old, voices now include fairly realistic inflections and the highs and lows of natural speech.

This fun and powerful tool has become more common and beneficial as seen on many of the sites that now use SitePal.

Global ranking for Sitepal is at #34,425. While around one-third of the site’s visitors are from the U.S., it is also very popular in Mexico.

LiveFaceOnWeb also offers an element of employing digital salespersons but with a bit of a more realistic slant than the average creatively constructed speaking avatars. LiveFaceOnWeb stands behind their belief that people relate better to real people, so that providing human models for their digital avatars can help to enrich the interactivity of any website.

LiveFaceOnWeb allows users to choose from a selection of live models to represent their services, products or other online opportunities. Creating the finished product gives the individual purchasing the service the ability to customize video length, shot parameters and the type of presentation.

Users will then create a script and submit it, and within a few days they will have a completed advertisement made with, and by, live professionals in their industries. They also offer packages with complete services for those who have little to no experience.

Whether due to these web sites’ ages or because users prefer the animated avatars to the human versions, may still be undetermined but global rankings show LiveFaceOnWeb at #58,595. The sites viewers are predominantly males between the ages of forty-five to sixty-five and older with some college education. 

The Bottom Line

So how can this form of advertising offer any benefits to your business or services website?

  • Results show that placing an avatar or live human communication element on your website’s landing page can greatly reduce bounce rates.
  • Beyond the aesthetic and the ability to keep readers on your page longer, avatars can also supply a marketing nudge by delivering short, precise sales pitches to the visitor while they are simultaneously browsing the text aspect of your site.
  • Digital advertising in this format has also shown to be effective in announcing discounts, specials and bonuses on your products or services that can lead visitors deeper into browsing your product or service line, as well as closer to becoming a new customer.
  • Custom avatars can also be used to help site visitors navigate your site. This can help users who may be interested in your products and services, but are not net savvy enough to navigate other sites that may be more confusing.
  • Personalized Avatars can also be configured to collect contact information from prospective customers before they exit your website. Attaching interactive contact forms help to make this an easy and flexible format for data collection.
  • Call-to-action buttons or prompts can be reinforced by a speaking avatar that makes the visitor aware  them.

A study conducted by Dr. Ralph Wilson, the CEO of WebMarketingToday, analyzed the influence of the speaking avatar against how long visitors spent on his website. The results showed that the speaking character had enormous impact. The average time spent on his site increased by an average of 33% with a 17% increase in page views for each visitor.

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Loopt: A Social Location Tool

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Let’s say you step out of class or a business meeting or a long day at work, and you wonder; where are my friends right now and what are they up to? What fun activity am I missing?

Loopt, a mobile application, helps you see a clear picture of your social circle, without making a round of calls or texts. This virtual social application is meant to be a facilitator of the real social world.

Founded in 2005 and launched in 2008 as an iPhone app, Loopt is growing and incorporating other social media platforms. In January 2011 the site came up with a 4.0 update that changed the look, added new features and is applicable on all smart phones. At the moment, Loopt has more than 4 million users and have partnerships with Google Maps, Facebook Places and Twitter, among others.

Their application lets you see at a glance and in real time where your friends are hanging out. It will show you who is at a nearby place and wants company. It will show you where is this new place everyone is talking about and who’s there. You can text your friends and get a map how to get there.

Another service they provide are recommendations to places you have never been before. If you are on a business trip, in a new city, wouldn’t you want to get first hand recommendations about places to eat or hang out? Again, you might meet a tall dark stranger who is on your network of virtual friends.

In the latest update, out in April 2011, you can get at-a-glance recommendations about a place. Let’s face it, say the makers of Loopt. Most of the remarks are either very good – people loved it enough to write about it, or very bad – they were really unhappy with something. Who has the time to go through all those posts? Their Loopt Q, lets you see it in a graph form. Good reviews vs. bad ones. You don’t have to stand outside a restaurant for half an hour and read all the posts. This service is now available only in San Francisco, with a plan to roll it soon to other cities as well.

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YouTube founders Gets Delicious

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The top and leading social bookmarking service, Delicious, has been sold by Yahoo to co-founders of YouTube, Steve Chen and Chad Hurley. Begun in 2003, Yahoo acquired the service in 2005. Delicious claims a worldwide community of loyal users. Delicious is also a part of AVOS, a relatively new internet company in San Mateo, California.

Although Yahoo will continue to operate the bookmarking site until July, when the transition period ends, all data will be moved to the new Delicious servers. This means that the next time users sign into Delicious, they will be asked for permission for approval in moving your currently saved bookmarks to their new location.

Do Not Forget to Approve Your Bookmark Change Over

Members should have also received a message that provides notification and how to move the bookmarks, as well as what will happen if they do not.

Highly aware that this news has come as a surprise to its many users, Delicious execs also provided all the imperative information to their users today in a fresh press release from AVOS, as well as an explanatory blog in addition to the email sent out to each member.

Good News for Delicious Users

In the end, users should not be worried as AVOS does plan to continue the widely used service and therefore have taken the many necessary steps to ensure that all users know of the impending changeover and have plenty of time to approve their own bookmarks transfer to the new Delicious servers.

Developers and execs are well aware that there will be a period of adjustment as AVOS launches Delicious on their own, but they also have shared that their intentions for Delicious are to continually grow and improve on the services currently offered.

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Meetup: Social Networking On & Off the Web

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Meetup is a social gathering site that helps to organize groups for local events, interest, and shared educational opportunities. Meetup’s major goal is to encourage people to understand that they can change their world, indeed our whole world, by organizing into groups that can be powerful enough to make great differences.

Who Uses Meetup?

Ranked #462 globally, the cities of San Diego and Denver show particularly high viewer numbers. Although it is used in countries like the UK and Canada, 70% of Meetup’s site visitors are located in the U.S. where its traffic rank is #129. Most common users are women from ages 35 to 64 with some college education. Most of these average users tend to browse from work.

People from all walks, niches, communities, and can and do use Meetup. Meetup can help:

  • To find others in your local area who share similar interest
  • To provide forums where users can learn, teach, and share
  • To encourage users to make friends and have fun
  • To teach that groups can be a powerful aspect for the common person to rise up, stand up, unite and help to make a difference on a local or global level

Meetup has 4.6 million monthly visitors with 3.9 million registered users. It helps to organize 80,000 meetings per month involving 37,000 local groups. Meetup provides coverage for over 3,500 topics and interests, in 4,000 cities, in 100 countries.

What is a Meetup Group?

Users can register with Meetup and begin to set up their own groups meetings. Users most commonly will initiate a Meetup group by posting a set date and time for a Meetup. Popular Meetup group topics are interest are:

  • Hiking
  • Entrepreneurs
  • Knitting
  • Moms
  • Poker
  • Travel
  • Writers

The topics are virtually endless and only restricted to the imagination of its creator. Meetup’s goal is to make sure that although users can benefit greatly from communication, education and integration provided by the internet on a regular basis, face-to-face interaction can provide many benefits that online communications cannot.

Major Meetups

This week a major Meetup group will be sponsored by the International Game Developer’s Association in Chicago. This group will help to get to help participate in problem-solving and chapter run events that are available in the United States as well as Internationally. Group members will also have access to literally thousands of highly talented members of various elements of the game development industry.

There are many small businesses that use Meetup for brainstorming better ideas for their businesses, and just as many Meetup groups involved in being active, health conscious or other aspects of the many non-profit agencies that use Meetup for real time group events.

Average Meetup Groups

Average metropolitan areas such as Richmond, Virginia commonly have around 2,000 Meetup groups functioning on site at any given time. However, larger major cities such as New York and Los Angeles have a significantly higher tally of between 6 and 9 thousand functioning groups.

It is notable too that many Meetup groups get their start on Meetup’s site itself. It is not uncommon for groups to originate, build and expand on Meetup for anywhere between six and eleven months before taking to a face-to-face setting.

 

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Online Ad Spending Expected to Increase

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The online advertising industry hit a new high in 2010 with ad revenue topping the 26 billion dollar mark. After a falling in 2009, performance based-spending on forms of search advertising and digital display ads began to lead the way.

The Interactive Advertising Bureau reports that online ad revenue increased by around 15% to the 2010 mark of $26 billion, up from the $22.6 billion from 2009. Other important elements of their 2010 ad revenue report include:

  • In addition to record numbers for the entire year, ad revenue reached a record quarterly high in the fourth quarter of 2010.
  • Search Ad revenue was the most popular format chosen and it alone represents 46% of revenue. Additionally, it achieved an overall 12% growth for the year.
  • With a 142% increase in the fourth quarter alone, Sponsorship ads received the highest growth with an 88% increase.
  • US Mobile ad revenue seen an increase of between $550 and $650 million.
  • Display advertising, including banners and display ads, digital video commercials, rich media and sponsorships continued to see growth with a nearly 10 billion dollar increase over 2009 numbers.

Top Display Ad Networks

Digital display networks are growing swiftly in popularity for small and large businesses. Ad display advertising can offer a company the opportunity to communicate directly with consumers who are interested in their products and services in addition to potential earnings just from advertising revenue.

Several display ad networks tend to reach far more users than others.

  • Yahoo’s network reaches more U.S. users than any others with high reaching numbers at 85.9%.
  • AOL Advertising leads an extremely close second at 85.7%.
  • Google’s own Ad Network comes in with 82.7%.

Other leading display networks include:

  • ValueClick
  • Turn Media
  • 24/7 Real Media
  • AdBrite
  • Collective Network
  • Specific Media
  • Microsoft

With five constructive quarters behind us, online advertising revenue expenditure is likely to continue to break previous financial marker milestones. If last year’s overall ad revenue profits are any sign of impending trends, display network advertising may be making its way into the advertising campaigns of many new businesses.

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GoToMeeting, GoToWebinar and ShowMyPc

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Remote viewing or remote connections have been an imperative part of the technical support world for many years. However, in more recent years, developers finally found other great formats for remote connection that also has plenty of benefits.

  • Web Meetings and Conferences
  • Webinars
  • Web Training

 Along with other useful aspects, these are some of the reasons why remote connectivity software or programming has become more popular in recent years.

GoToMeeting

GotoMeeting offers their customers a solid package for the price of $49 USD per month. This fee includes integrated VoIP, telephone conferencing service and a single license for unlimited web meetings with up to fifteen participants. With their software package users will be able to:

  • Schedule regular or reoccurring meetings
  • One-click meetings
  • Transfer the mouse and keyboard controls to meeting participants
  • Access to desktop and selected applications
  • Clean screen
  • Instant messaging
  • Activity time-outs
  • Meeting recording

GoToMeeting also allows users to create Webinars. If you are not familiar with the term, think of it as being allowed to attend a large conference from the comfort of your own home.

GotoWebinars allows users to harness the same power of remote meeting interaction but on a much larger scale. Webinars created on this service can accommodate up to 1,000 people and can bring the power of influential interaction, literally, to your fingertips.

How Can A Webinar Benefit My Business?

Using Webinars to market your products or services can offer great benefit in many aspects of your day-to-day business planning by:

  • Reducing travel time so you can focus your efforts on the most important elements of your business.
  • Generating more high-quality marketing leads at lesser cost.
  • Presenting your marketing campaign to up to a thousand people from your home or office computer.
  • Helping to save on the bottom line in travel cost, and other forms of audio conferencing such as international calling. 
  • Reaching locales, niches and regions that you may have been previously unable to market to due to other restrictions.

 Alexa shows that GoToMeeting is ranked globally at #381 while the U.S. shows the highest traffic ranking of #132. Users are predominately Caucasian and African-American women with some college education who use the program from work.

ShowMyPc

In comparison, ShowMyPC is another remote connection service that can help to improve productivity and profitability for your business.

Although it offers the same functions as GoToMeeting it also offers a bit more, as well as the flexibility to choose a package that provides only the features you need. Different packages and capabilities include:

  • Remote Meeting Support – Conduct or attend meetings online.
  • Access Home or Office PCs – Remote viewing and access for technical support activity.
  • Privately Hosted Servers – So that users have the option of their own server for conducting secure meetings or simply secure connections on remote access.
  • Broadcasting Presentations or Classroom Planning – If you have a business that involves training and education this is likely the best option for remote access viewing and interaction.

Considering the packages are separate elements on their own, this is likely the more cost efficient option for those who are just launching this type of web conferencing campaigns while GoToMeeting would provide a better value for those who may need to use all of these aspects of remote viewing in their common activities.

ShowMyPc has attained a global ranking of #41,268 and statistics show that most users browse from work and are predominately educated males between the ages of 25 and 45 with incomes ranging from 30 to 100k USD.

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Writing a Great Press Release

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Press Releases are a crucial part of marketing, in fact they are one of the few traditional marketing tools that have flourished in the new media or Digital Brand Age. There are six major types of press releases.

  • General News
  • Event
  • Launch
  • Staff or Executive Announcement
  • Expert Positioning
  • Product

Each of these press releases may have differentiating information, but should take one single overall format. And while it is important to be certain that your press release will help to boost your company’s search engine rankings, it is also critical to consider what will happen once people do find and read your press or news releases.

Creating Your Press Release

Many elements in the creation of the press release are very important.

Title Creation

Above all, you need to make sure the title is compelling. This is what draws the reader in and drives them to continue to read past the first sentence. It is good practice to be sure your title supplies a question that would appeal to those whom your marketing efforts target.

Subheadings

Subheadings or bullet points provides visual breaks in the content. Although some readers may not be bothered by massive chunks of text that contain many sentences, most readers can quickly become overwhelmed by the ‘job’ that reading five hundred words in a few paragraphs may be.

Body Content

Create the strongest lead paragraph you can formulate. Try to remember the five important W’s that should be incorporated into the first two paragraphs.

  • Who
  • What
  • When
  • Why
  • Where

Try to make these two paragraphs read to a viewer so that even if they do not continue to read beyond this point, they understand the general idea of the press release.

Supply quotes and statistics. Depending on the direction your press release is taking, gather related quotes from company engineers, experts in the industry or even customers who have tried, and enjoyed your products or services. Select the most shining example that you have.

Boilerplate

The last part, or the last few sentences of your press release can sometimes be referred to as the boilerplate. The text used here should be very standard and for this reason could be used on any other press releases regardless of their nature. This information always immediately precedes the use of  # # # which signals the end of a press release.

This informative selection of text should include the contact information or instructions on how or where you can get more information on the news, product or service behind the press release itself. Phone contacts, physical location and website information are all common elements of the boilerplate.

Before setting your press release in stone by submitting it online or even to a physical news source, be sure you have reviewed it and while doing so keep an eye out for common mistakes in press releases.

  1. It should never exceed one page and a half. Even if you have much more to say, this size of press release is fairly large. The ideal press release will fit on one digital document or one sheet of paper.
  2. Avoid writing in singular or plural. Stick to a third party, neutral source point-of-view.
  3. Use reader-friendly English, not tech jargon understood by only a few.
  4. Do not use overly hyped language in your press release. Phrases such as breaking news, most unique, the best are all considerably generic terms that may turn your viewers off instead of compel them to read on.
  5. Most important aspects of the press release are in the first two or three paragraphs.
  6. Always include a means to reach a live contact.
  7. Proofread and edit for typos or other grammatical issues.

All of these elements are important in creating a press release that can provide coverage for your news and information on your company’s products or services in one tight article.

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Best Twitter Tools: TweetDeck, TrueTwit, FLLWRS, 20FT, Formulists

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Twitter has become such a media marketing giant on the net in the last few years that there is now an entire industry devoted to the creation of tools, tips and tricks to make your Twitter experience easier, quicker or more user-friendly in just about any manner. Many of those tools provided can help to do quite a few things for your Twitter account. These are a few of the BEst Twitter Tools you can use together for a great twitter experience.

TweetDeck

Well, TweetDeck honestly does a little bit of everything. Its many features include:

  • Updates to Twitter, Myspace, Facebook, LinkedIn, Foursquare, and Google Buzz.
  • Retweet in the common Twitter style, or create your own.
  • Smoothly manage conversations with @replies or direct messaging.
  • Keep on top of trending information.
  • Easily locate friends or other similar niche followers.  
  • View, record and share YouTube videos and clips.
  • LinkedIn contact integration
  • Manage multiple accounts on Twitter

The list seriously goes on and on. This may be the best of the all-in-one tools available for social media management. If that isn’t great enough, the TweetDeck’s Deck.ly integration allows users to continue typing past the character limit and allow Deck.ly to show them the rest.

TweetDeck has a global Alexa ranking of 2,215. Most are highly educated females who browse mostly from work. This site is also popular in Mexico where it is ranked at #796.

 TrueTwit

TrueTwit is a Twitter validation tool that can help you automate a few vital Twitter services. The basic, or free, account provides several benefits.

  • The basic service is always free
  • New followers must pass a CAPTCHA test for validation.
  • Users can decide to auto-follow the new users who are validated.
  • Users can choose to auto-unfollow those users who unfollow them.
  • Users can try out a pro version for 30 days at any time.

The professional, or premium TrueTwit account allows for a bit stiffer and more intensive Twitter management.

  • Users can choose to allow TrueTwit to analyze prospective followers to be certain they are more than just spam or affiliate accounts.
  • Users are provided with a Follower Analysis page that shows a summary of the status of all of your followers.
  • Users receive a free 30 day trial of the product. If satisfied, they pay $20 USD per year.

Ranked 5,384 globally, TrueTwit’s average viewers tend to be Caucasian women between the ages of 35 and 55 who make between 30k and 100k USD per year.

FLLWRS

FLLWRS is another Twitter follower management tool but on a very basic level. Simply click to the URL and select the option to See your twitter follower history. Allow the integration suggestion, and move right into your follower management configurations.

FLLWRS will not only monitor your followers but also provide you with a list with those who have unfollowed you. Managing this list can help a business who uses Twitter understand what may be turning their consumers off about their marketing techniques.

FLLWRS has a global traffic ranking of 55,894 with around 25% of its users located in the U.S. It is also very popular in the Netherlands where its ranking is listed at 5,010. On average, FLLWRS users are educated, childless females under the age of 35 with incomes ranging around 30k USD.

20Ft

20ft is a performance based Twitter tool that allows users to recap their last Twitter week for the user, their followers and friends.

A post about your week on Twitter is published at the start of each week automatically if you configure the service to do so. So what is your week on Twitter all about? And what does 20ft do for their users?

  • 20Ft helps to create a detailed analysis for your social media profiles and provides incredible data in your timeline charts.
  • 20Ft can send their users a ‘nudge’ if their metrics change significantly, for the positive or negative.
  • Users will have their own aggregated statistics in one easy place to access with a simple user interface.
  • This overview can be provided for Facebook, Twitter, YouTube, Google Analytics and more.

At #118,130 20Ft still has some work to do to impress Alexa beyond the current ranking. The average 20Ft user tend to browse from work and are on average women between the ages of 25 and 55 with high-end educations.

Formulists

Formulists is a Twitter tool that allows users to organize groups of their Twitter followers into auto-updting Twitter lists. Formulists allows for filter application and networking solely based on your biography, location and supplied keywords or phrases as well as your Twitter activity, the number of followers and more.

Although list creation and management can be difficult for users who are not incredibly net savvy, Forumulists provides its users with helpful text tutorials as well as videos to make set up easier than ever.

Users can choose to create Formulists to help filter those they follow, expand their network, manage current followers, track interactions, or even customize existing lists.

This type of organization and management can help you to create a Twitter following of followers who already have vested interest in your own products and services.

Formulists has a global page ranking of 48,923. Although popular in the U.S., this site is very popular in Bangladesh with a ranking of 12,892. Viewers are primarily females between the ages of 35 and 54 who browse from home.

Another Great tool is Paper.li and was covered in a previous blog.

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Digital Visibility: The Local Search Snapshot

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As a business owner, you know you must have a presence on the World Wide Web to be considered a legitimate business. There are thousands of digital touch points out there, and knowing how you or your business appears to the world is almost as important as being there in the first place.

If you are serious about your visibility, leaving it to chance and luck is not good enough anymore. Sure, Google will do some of the work, categorizing it, linking it, but there is so much more to the World Wide Web than just Google, as big as it may be.

The first step is to make sure you appear in the right places and appear with the correct information. Some companies on the web will help you do just that.

GetListed.org

GetListed.org, in existence since January 2009, serves as a resource for small business owners to find out how they are listed. Their goal is “to help small businesses claim and enhance their listings at major search engines”. They provide a clear picture of how effectively you are using the free resources available today. You might be able to compare it to your competitors as well.

The company has created a resource center which includes articles and tips about internet visibility. They accumulated listings of many SEO experts in different areas and will direct you to the right people.

In this one place you can check, for free, how you are visible to the world, learn about other places and other listings you might want to appear on, and participate in seminars held from time to time in different cities around the United States to help business owners learn about SEO and search engine ranking, in a face to face manner.

GetListed.org operated only in the US until Jan. 2010 when the company started beta testing in the UK as well.

AmIvisible.org

AmIvisible.org is another company which offers their services for free. By goin g to their website you can find how visible is your service or company to potential customers and compare that information with that of your competitors in your area.

AmIvisible.org covers millions of pages on search engines, yellow pages directories and local searches, and provides analysis of your business’s online visibility.

The service is fairly new and is in beta testing in several US cities. It will expand to the whole nation soon.

UBL.org

Universal Business Listing (UBL) strives to be a central collection and distribution point for all your business information online. A one-stop location for complete and accurate listing information.

UBL.org offers more than the sites mentioned above; it will list your business, monitor your presence, provide visibility reports and enhance your profile. They are not only aggregating information, they are actively doing things to change it for the better.

They have packages from $75 as an essential payment, which includes checking listings and monitoring your presence, to $599 which includes all the rest. They have an annual renewal fee of $59, regardless of the program.

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Social Media & Brand Monitoring: Collective Intellect

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Collective Intellect, a company out of Bolder Colorado, has been around since 2005. They provide software and services to help businesses monitor and analyze real time marketing intelligence agregated from a broad spectrum of web and social media platforms.

Similar to other companies (Radian6 and SM2 to name only 2) who provide software to monitor brand visibility and statistics on popularity and campaigns, their software searches the web, blogs, microblogging, images, and many social media sites for keywords related to your business.

Refining that search, they claim, is their advantage over the competition. Their solution addresses the inaccuracy and bluntness of keyword search and the abundance of results that have very little to do with your business.

Since all the vetting is done by machines (logarithms), those mistakes are bound to happen and clutter or skew the results you will be getting. Collective Intellect has developed a system that searches the web not only by keywords but by the semantic connection between words. Latent semantic Analysis (LSA) exposes latent contextual meaning within a large text.

They offer these programs plus professional advice for prices up to $1,000 a month. Here are some of their offerings:

  • CI:Insight – Tells you where you are as a digital brand. Using semantic search and analytics their software will tell you where you are on the “social maturity curve”, as they call it. You can review each phase and decide which tools and methods can help you achieve your goals. The software will automate the results to see the consumer consideration and preference, sentiments, demographics, and influencer’s profiles.
  • CI:Listen – Social monitoring – tracking online conversations about your brand.
  • CI:Learn and CI:Listen – Social Presence. Measure your market before and after a launch, take actions in real time, and improve your visibility.
  • CI:View – Social Research –analysis that is specially configured to your needs for more effective social engagement. It is set to be repeatable, and direct feeds are integrated into the dashboard.
  • Social CRM & Targeting – strategic guidance, professional services. 
  • Social BPM  Engagement  – intersection between process automation and social networking

Their customers include PepsiCo, Western Union, CBS, iVillage, Viacom, Dole Food Group and Verizon Wireless, among many others.

The past 3 year growth of the company stands at 1505%. With 40 employees the company’s 2009 revenues were $2.7 million.

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