@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

Social Media Topics

Social Media is Saving Lives & Raising Awareness

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Has social media proved itself beneficial to your business? What if it actually saved your life or the lives of your children? Would you be a believer then?

Haiti Earthquake

We heard plenty of stories after the earthquake in Haiti last year of survivors under the rubble tweeting their locations, pleading for rescue. We may have even seen a few of the Facebook fan sites that sprang up in order to help direct rescuers to the most needed locations such as the Hotel Montana, a bit away from the epicenter but still desperately in need of help.

Many participants on both of these social networks also actively helped with the recovery effort by following and reporting request for supplies such as much needed first aid, food, and water to the Red Cross and other organizations that were headed into the devastation zone.

There can also be no doubt that Haiti also received an incredible amount of donations for their recovery by users on Twitter and Facebook who simply provided the information on how to donate quickly.

Japan Earthquake and Tsunami

The tragic earthquake and its subsequent tsunami that leveled large parts of Japan’s coastline earlier this year was also a widespread and viral topic on social media networks from the moment the news reports came rolling in.

Users on Facebook, Twitter, Foursquare and other social networking sites played major roles in more early warning systems, sharing information, reuniting family members, and the much needed donation gathering.

As their infrastructure began to fail and TV stations were knocked out, many of the people of Japan took to the social media networks to get their information, news, and knowledge of what was going on with the rescue efforts.

Some even used Twitter to advertise their safe locations, inviting others to join them. Hiroshi Matsuyama of CyberConnect advertised his safe zone on Twitter by tweeting that they had television, some food, and beverages. He gave his location, stated he had room for around thirty people and asked that others who needed help to reply via Twitter, the only means of communication he found he could rely on. 

Residents of Japan utilized Twitter, Facebook, Foursquare, and more to locate loved ones and shelters that were opening in affected areas.

So while there are a wide variety of technologies that can help to help us isolate ourselves from our fellow human beings, social media tools have absolutely shown their capacity for uniting us and bringing out the empathetic aspects of human nature.

It seems Japan and it’s unfortunate tragedy has only concreted the idea that a friend or follower in need can inspire true acts of generosity, empathy, and honor, something many find lacking in our daily dealings with those that we do deal with, even face-to-face.

The Good Fight

It doesn’t always have to be an immense tragedy to gather the attention of those who may help. Sometimes, it may only be a personal one.

For many Leukemia patients, the only cure available is the transplant of bone marrow from a matching donor. Finding a donor though has been a huge source of frustration and disappointment for those who are suffering, or those who have to watch a loved one do so. The highest probability for those sufferers is finding a donor in their same ethnic pool.

Caucasians in this situation can count themselves the luckiest, as 80% of them will be able to find a matching donor listed on the National Marrow Donor Program registry. However, of the 6.8 million registered, 20% are minorities and a meager 1% of those listed are South Asian. So for South Asians who are facing this type of personal devastation, the odds on finding a matching donor are pitifully low. To compound matters, many countries, like India, with a population of over one billion people, there is simply no registry at all. 

For those unfortunate sufferers, options were nil. That is, until social networks became an option. Now those who are unable to take advantage of opportunities to heal that may be available in some countries but not others, have an outlet.

Social media can provide those seeking help and their loved ones with the infrastructure to begin looking for options in previously unconventional methods. Enacting strategies that include building instant awareness and coupling it with mass micro-mobilization. This allows those who may have previously been voiceless, to grab the attention of the media, engage their viewers with videos and photos, powerful story-telling and blogging, and then to take action, whether it is in the form of a bone marrow drive, build a concerned community, and network possibly life-saving options.

Business and Charity Awareness

Sometimes little things can make a big difference, take the small change that Petri Plumbing and Heating made in June 2011. The company had offered a variety of coupons for discounts for various reasons, traditionally it was for unions, teachers, military etc. Then in June Petri Plumbing took their Facebook page and added entire tab dedicated to raising money for “Make A Wish” of Metro NY.

“We already donate to a bunch of charities as individuals in the community and as a business, this seemed like a great way to increase awareness about the cause… at the end of the day both my customers and my staff feel good about ourselves…we’re doing something more than just helping ourselves” Mike Petri

Petri Plumbing currently offers a 10% discount on work, if you make a donation to the Make A Wish foundation of metro NY. Clearly this is using social media for a higher social cause.

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Klout Measures Your Clout On LinkedIn Social Business Network

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Have you ever wondered how your resume stacks up against others with much the same experience as you? Fortunately, Klout, the startup that previously only measured a person’s influence across the social media board, and LinkedIn, the business-related social networking site, has now partnered up to allow users to see their own influence when it comes to their professional LinkedIn profiles.

Klout and LinkedIn Action

Klout will now quickly assess a user’s ability to influence action on LinkedIn. It will also measure who users may be influencing on LinkedIn and how they are being influenced.

Now when LinkedIn is added to the Klout dashboard, the LinkedIn connections a user has, as well as their activities on the business networking site, will be collaborated with the user’s Facebook and Twitter accounts. From these three accounts, a Klout score will be generated.

Klout CEO and co-founder Joe Fernandez has shared that LinkedIn has been one of the top request from users who want to expand their Klout scores with information from other social media networks besides the previously integrated Twitter and Facebook sites. Klout also shows on their dashboard that integration for Foursquare is not far behind.

While Klout developers passed up the chance to share the exact specifics on what is analyzed, they have shared that part of the analysis will be formulated by the users interactions on LinkedIn. These interactions include who users are interacting with, the type of content users share with their contacts, and the users influence in relation to the responses from those on their LinkedIn network. Klout has also made it clear that the number of connections have no influence in users Klout scoring system. Quality, not quantity, is what Klout is looking for when determining users scores.

Why Does Klout Score Matter?

Unless you have been living under a digital rock, you are well aware of the role that social media plays in internet business and marketing. However, the common sense aspect may not be all that is important when it comes to your Klout and social media influence scores.

Currently, brands and businesses are beginning to test programs that will provide benefits to social media and network users with higher Klout scores. In addition, Klout is currently scouting to help identify experts on a large variety of topics.

Last but not least, if your career involves working with and managing social media accounts, a high Klout score will obviously give you a leg up on your competition.

Who Uses Klout?

Obviously, anyone in a business that will benefit from a great online presence will benefit from a increasing Klout score, but who is actively using this method of measuring a person’s social networking influence?

One of the most well-known Klout reliant companies is the Huffington Post. They have integrated Klout into their article posts to help them locate the highest influencers. The Huffington Post is known for being on the cutting edge of the integration of social media on their site. Huffington Post viewers gives users the ability to not only know who is mentioning an article, but who the highest influencers are on a topic.

Clout with Klout in Vegas

Who doesn’t want some kind of clout in Vegas?  When visitors check into the Palm Hotel and Casino in Las Vegas, they may be surprised at what influences the treatment they receive while checked into this top notch resort.

As visitors approach the check-in desk, and their information is pulled up on the reservation screen, another element is included besides just their credit card and personal request. If a visitor suddenly finds themselves invited to the exclusive Hugh Hefner Villa, they may be entirely shocked to understand that it is their Klout score that garnered them this top-notch invitation.

Palm Hotel and Casino uses Klout scores to judge each visitors worth as a consumer. The Palms’ marketing office, Jason Gastwirth is building the Klout Klub for visitors who have the highest and most influential Klout scores. These influential visitors may be privy to some of the Palms’ most impressive set of amenities.

The Palm Hotel and Casino seems to have the right idea when it comes to their influence on consumers who are likely to happily Tweet, Facebook, Digg, and Stumbleupon their social medias to laud the benefits they received while visiting this highly social media oriented resort. While giving away a few amenities, they are also building some serious Klout for themselves. The praise, @mentions and other comments they receive are well worth the cost of giving away a few perks to highly influential social media users.

 

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LinkedIn and Klout join the Social Button Revolution

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There does seem to be a button for just about anything digital these days. The Google +1 button provides a promotional value similar to Facebook’s “Like” button, and savvy blog readers will realize right off the bat if they have come upon an outdated blog if they arrive to one that doesn’t provide buttons to share their content on Facebook, Twitter, Digg, and about 250 other social media websites and or aggregate sites.

Internet users have also grown increasingly fond of buttons that provide one-click sign up or register options that quickly and easily integrate existing social media accounts to a new sites registration process. Toolbar buttons also provide www users with endless options. Anything from quick-click website SEO buttons to buttons that can quickly send a user to their favorite email system pronto. 

LinkedIn Launches Quick Job App Button

Professional and business social network, LinkedIn, also has plans for their own button. The LinkedIn button will allow their users to utilize a button on employer’s websites labeled, “Apply with LinkedIn.” This handy button will allow any LinkedIn user to quickly apply for employment by submitting their LinkedIn profile as a resume. In the immediate future web users should begin to find this button cropping up on LinkedIn partner sites with a launch later this month.

Not only will this button make it incredibly easy for applicants to submit a full-bodied resume to a prospective employer, but on the employer end, it will also automatically sort candidates for them by pre-set configurations.

This doesn’t have any notable restrictions in that employers will also be able to include additional questions, requests, or requirements for applicants to their businesses. Employers will also be able to designate whether submissions will go to a URL, their email address, or even to a JavaScript callback.

Currently, hiring solutions generate about 43% of LinkedIn’s revenue. For a newly public company that will need to rely on employers as one of their leading demographics, this is an incredible and innovative tool.

Get Klout with +K

Providing social media analytics, Klout helps to provide the measure of a users influence across their own social networks. The analysis is provided by data that is collected from a users social media sites, such as Facebook and Twitter. This analysis includes taking a measurement of the size of a person’s network + content created + the reaction of your social network to your provided content. After this analysis users are provided with a number from 1 to 100 that will indicate their overall influence in their own niche, or on the topics they mention most.

Klout plans to increase their users’ clout by introducing their own button. Klout’s +K will allow users to designate other users as authorities on a given subject. This new button will allow individual users to +K any other person who has influenced their knowledge or ideas on a particular topic.

Users are provided with 5 +K’s per day that they can award to users on any topic. They can also +K the same user on the same topic once per week. The rankings will still be based on data from Facebook or Twitter, but users who regularly receive +K’s should definitely see a rise in their given Klout numbers.

While in the launch phase this new button will only respond to Klout’s own algorithms on a particular topic, in the future, Klout developers hope to allow users to submit their own topics.

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Crowdsourcing

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Outsourcing is already an old word, and we all know what it means – sending jobs to countries where the labor is cheaper than in the US. The new worldwide pool of cheap labor, they say, is called Crowdsourcing.It means taking a task, especially in software design, and putting it out there to the world to solve.

The word was coined in an article in Wired magazine in 2006. Jeff Howe published an article called “The Rise of Crowdsourcing”.  He wrote: “Technological advances in everything from product design software to digital video cameras are breaking down the cost barriers that once separated amateurs from professionals. Hobbyists, part-timers, and dabblers suddenly have a market for their efforts, as smart companies in industries as disparate as pharmaceuticals and television discover ways to tap the latent talent of the crowd. The labor isn’t always free, but it costs a lot less than paying traditional employees. It’s not outsourcing; it’s crowdsourcing.”

What used to be top secret industrial secrets in the past, became open-source. It was sent out to the world to improve on, solve problems or fix. An open call to an unidentified group of people to solve a problem. It taps to the knowledge and wisdom of the many, for the benefit of many. Those who ask for help in an open-source know that their programs are now open to all. In Crowdsourcing it is between the companies and the solvers.

The “crowd” – the people involved, usually form an online community and submit solutions. The best solutions – also chosen by the crowd – go on to the source who posed the problem. The solvers are sometime rewarded, either monetarily or by fame. Crowdsourcing produces solutions from amateurs and experts alike, who like to solve problems as an intellectual challenge, or for a prize.

Eli Lilly the pharmaceutical company funded InnoCentive.com in 2001 to connect with people outside the company who could help develop drugs and speed the process. Very quickly they opened their doors to other companies who were interested in reaching their network of unknown experts. Companies like Boeing, DuPont and Procter & Gamble post their hardest problems on the site.

As an example: One of the problems posted was how to inject Fluoride in powder form into a tube of toothpaste without dispersing it. Colgate Palmolive’s problem was solved by someone who knew the solution the moment he read the problem. He suggested imparting an electric charge to the Fluoride and grounding the tubes. This person became famous in the “crowd” circles.

Another example: when HTC came out with the first Windows operated smartphone, the expectations were very high. Here it is again, the old revelry between Apple and Microsoft. The iPhone was so innovative, let’s see what the PC people can do to improve on it. The phone flew off the shelves and some stores reported a waiting list of over hundred people.

Not a month went by, and the bubble burst. The phone did not perform well. Callers to T-Mobile tech support, the company that sold the phone, were told to remove the battery at least twice a week to reboot it. Not an acceptable solution in our fast moving world.

At about the same time, Google open-sourced it’s Android. Within a few days a forums was opened and linked to many tech sites. The discussions were the disappointment and what to do with this new phone. One person, known only be his code name, took it upon himself to coordinated an effort to adapt the Android to the HTC phones.

2 days later the program was posted online, with instructions. Improvements were posted 2-3 times a day. Different people took upon themselves to work on specific problems; the camera, the map, the contact list. Less than a week later the Android operating system was sitting solidly on HTC phones.

The companies who post problems on InnoCentive’s site these days, post the reward that comes with solving the problem. The rewards pay from $1,000,000 for doubling the speed of Gnome Mapping to $10,000 for The Economist-InnoCentive Human Potential Index Challenge. Groups are formed and share in the reward. Is Crowdsourcing the new hobby? A form of cheap labor? New form of R & D? Yes to all of those. It is tapping to the smarts of people, whomever or wherever they are.

 

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New Creative Commons Option for YouTube Fans

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YouTube recently released some new options in creative commons licensing for their uploading fans. Users will now be able to choose to license their videos under CC BY or to retain the default option of Standard YouTube Licensing.

In human terms, CC BY is the ability to share, remix, or make commercial use of the video under the conditions of Attribution. This means the video must be attributed in the method that the author specifies, however, not in a manner that suggest that the original creator endorses you, your products, services or ideas.

 

Users must retain the understanding:

  • That any of the previous conditions can be waived if permission from the copyright holder is received.
  • That regardless of where the video or any elements of it are located in the public domain under the applicable laws, that its status is not affected by the license.

Most commonly, providing a link to the original authors web page is sufficient for applying proper attributions.

10,000 Videos

Along with its newly launched CC BY implementation, YouTube has also created a Creative Commons Video Libary that contains 10,000 videos from Al Jazeera, C-Span, Public Resource.org and Voice of America. This base catalog of videos are available for users to access, edit, and if desired, incorporate into their own projects.

YouTube Video Editor

The always useful video editor now also contains a CC option that will allow users to search for only creative commons videos from the freshly filled library and choose from them which to edit and remix. This can save loads of time for those who find video editing part of their daily grind. Once the CC BY video has been edited and remixed, the newly created video will automatically display the proper attribution linked titles to their original source videos.

The good news is that this library will only continue to grow, making the new liscening and editor capabilities. As it stands, after its first week with this format, the CC BY library has already grown from its initial 10,000 to well over 60,000.

What Does This Mean for Small Business?

Quite simply, this means that if you currently run your social media marketing campaigns through social networks such as Facebook, Twitter or LinkedIn, you will be able to garner direct benefit for your business in time saved, higher quality videos, and quality linking to help build your web presence.

Whether you do your own video editing, or pay an employee to do so, this has been in the past a rather costly, time consuming element of a marketing campaign. The problem lies within the available creative commons licenses. As any video editor can tell you, searching for and locating videos or the content of videos can be a needle-in-the-haystack endeavor, with a walking-on-eggshells result.

This is because there are few places on the internet that allow for free, the usage of any of their material. Just like stock photos, there are stock videos, and fortunately, users can usually rely on these to be of high-quality.  Unfortunately, these can also be extremely costly and the specific proper attributions can make managing the editing process incredibly tedious.

YouTube’s new library and editing attributions presets have taken all of the hassle, and the hours of data mining out of the equation. Now creating a quick video to toss into your social media networks is easy work for just about anyone.

 

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Tweet Tools: Increase Your Twitter Productivity with TweetSpinner

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If your direct messages inbox is full of auto-follow spam messages or otherwise delayed or old information, you are probably like most other Twitter users that do not have TweetSpinner.

Direct Messaging Inbox Archiving

TweetSpinner provides more control over many important elements of managing your Twitter account fully, accurately, and lucratively. It will allow you to finally de-spam and archive those messages cluttering up your direct message, or DM, inbox.

The moment you log on you can choose to one-click archive your DM messages to quickly clean up that inbox 200 messages at a time. This archiving process saves them to your account so that you can browse through them when you have the time, while still keeping your DM inbox clean and clear. Users are allowed to set filters on what constitutes spam and even if those messages are preferred for archives or deletion. The archived messages are stored at TweetSpinner, not on your machine.

Follower Management

TweetSpinner provides highly sophisticated follower management and analytics with easy to configure filters that will help users locate the most receptive followers while ignoring spam accounts.

It will provide an ongoing and updated display of:

  • People you follow
  • The number and percentage that do not follow you back
  • People who follow you
  • Those whom you do not follow back
  • Ratio of friends to followers

Users with paid accounts then have the option to configure, or prune, their settings, as well as setting some fairly intricate options. Depending on the level of the account, the customization for auto-following, as well as auto-unfollowing, can be incredibly detailed. Keyword following and mimic following are also options within the user Follower Management tool.

Logging onto TweetSpinner is as easy as visiting their sign in page and creating your account. Simply authorize the account and you are on your way.

Profile Rotator

The profile rotator does just as it says. However, this one allows users to important colors and background images of items you utilize on Twitter. Simply change your design at Twitter and try the import feature once more. You then have two unique designs to choose from. These can be rotated on a schedule to keep your Twitter profile interesting and aesthetically pleasing.

Since Twitter only allows for a very small bio and a URL you can now add a bit more of a profile with TweetSpinner. You can create more than one which can also be set on a schedule to rotate to help your account maintain the ability to effectively express yourself to your followers.

Other features such as Smart Tweets will help to guide you into making the most out of your 140 characters or less and the DM Outbox options can help to send out far more personalized messages than before. Their rules-based DM system will make sure that when rules you pre-set are met, a correct trigger will return a personalized message to that user.

Site navigation is as easy as it gets with most management activity occurring from within the same page.

Who Uses TweetSpinner

Currently, users are predominately between the ages of 35 and 65 with global site traffic ranking hovering at 31,003. Most are professional females who are browsing from home. In Johannesburg the site has achieved a much higher ranking at #825.

TweetSpinner does offer a free version but most who will want to use this tool for a professional account will likely want to take a closer look at paid package versions that start at $16 USD per month and can go higher for Pro versions or those accounts purchased for social media agencies.

 

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Who Are You?: A Life Balance & Social Media Practice

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Who Are You?: A Balanced Life & Social Media

A concept introduced at the #140Conf, Basil C. Puglisi believes that the engagement that takes place on the internet, specifically through Social Media, has identified an issue in our life balance. As a society in general we have become obsessed with objects and titles, social media has amplified this for some, if not almost all.

A Short Review:

Social Media is just another communication tool or stage. How we use this, in fact, should be no different than how we have socialized throughout history. However, this is both the problem and the opportunity.

Who are you? This is not only a great Social Media question but a great life question. I believe that some define their life by names, titles, employment and status, while others have a fuller more genuine approach to life.

How you answer this question may help define your life. If you answer with a name and a job title, function or status, then perhaps you are narrowing your life experiences and therefore in many cases, your social life and social media experience.

Social Media has a life lesson for us all, depending on the platform and how we use it, it may describe us better than we do ourselves. The key is in the balance to our message and the brevity with which we share it.

Social Media is a path with infinite crossings that move with life’s experiences. In many cases, when we get to know an individual in real life we are most bound to those that share similar interests and or experiences. While history is full of superficial affiliations based on money, power and title, one could argue that histories most influential people came from humble but genuine interactions. This is the experience that social media offers us, a chance to interact and learn from one another in real time.

If you think of Social Media Sites and Platforms as a communication tool, you find that each has its own purpose and in many cases its own crowds. Social Media is in fact a opportunity with which, “you get from it, what you put into it.” If you choose to talk only about work, you will find that the others you interact with will also be those that talk about work. If you are a mommy blogger then you will likely find that those you interact with will also be mommy or parent based engagements. If you choose to be a poster and only speak at people, then in turn you will find your connections limited to those that do the same.

Why Dating Sites are ahead of the Social Media Sites:

Treat Social Media as a genuine full experience, just like the one you want for yourself in real life.

Engage and be engaged, talk about what you do, how you do it, what your hobbies are, your education, family, issues surrounding your age, health concerns, vacations or lack of, your dreams and so on.

Many treat social media as if life was meant to be a secret! Life is something that happens all the time, you experience it just as everyone else does, secluding “who you are” will only hinder your ability to make genuine relationships and explore the power of people and humanity, in both its most tremendous aspirations and its disappointing moments.

Dating Sites have evolved to a science of compatibility, they are succeeding in their mission because they are not asking for a photo, name and job title only! Dating Sites want to know “who you are” with questions about everything from religion to sexual orientation. Social Media can learn from this practice and in fact, Facebook did by adding relationship status in its early development.

Who You Know:

It has been a long standing tradition that jobs and opportunities come from who you know, don’t risk not knowing or being known!

I once heard someone speak about how they didn’t want to know what restaurant that others liked, or where they had visited. Surprisingly, that same person today makes decisions on how to spend their money, where to go and who’s opinion counts based on those same topics. Social Media offers us shared experiences that provide insight to how we might experience something for ourselves, be it an event, location or product. If you do not share experiences and communicate, how can you learn or request advice without a basis for justifying or qualifying the response?

People want to work with people. The day and age of robots is behind us, if most business owners speak about wanting real life interactions with real people, then the hiring process is going to require a more in depth look to social media practices in order to find a fit for a community, function or career. If a resume only outlines education, past employment and is followed by a credit check, then you have absolutely nothing to work with as a hiring manager. The purpose of interviews have been to take a look into the personality of the potential candidate and how they behave. “Who are you” is the most distinguishing feature for employment fit. Will you interact with the team, clients, product/service in a way that will be efficient, positive and successful?

Social Media may have gotten its first distinguishing mark from drunk college kids on the cover of Facebook, or rants about customers and clients on Twitter, but the very transparency that has scorned some, is the path to relationship solutions in business. The law prevents companies from asking personal questions in an interview or during the hiring process, but yet companies and education institutions all have unofficial policies to “google” the candidate before hiring.

While some choose not to engage, I argue that this practice is already starting to hurt them. Social Media offers the chance to humanize and qualify the candidate. It allows people and businesses to learn, do they (candidate) really care about this? Do they interact and network like they presented? These can be the distinguishing factors in fit for employment, education and other opportunities. Unless there is something to hide, you should be who you are, this is a best practice for both you and the employer.

A Sustainable Practice: You as a Brand

The greatest part of being a genuine engager on social media comes from the fact that you are investing in you!

While the last decade has been full of amazing technology, platforms and software, none has had the potential to empower people more than Social Media. While some have engaged from business accounts and company profiles, others have taken the initiative to learn, write and speak for themselves. These people have created their own brand, a sustainable practice that allows them to seek employment as who they are. This combination of learning, networking and sharing has positioned them to be successful in any roll, be it one representing someone, something or themselves.

If you build a following and engage an audience, it is likely because you share common interest, values and/or experiences. This has value, it speaks to who you are and why someone would interact with you. It is this practice that has value both in employment and in entrepreneurism.

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The #140Confli: Fast, Informative & Interactive

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The #140Conf by Jeff Pulver is known for short presentations and interactions, but for Long Island it has turned out to be one of the most potent networking and learning experiences I have ever seen.

This fast passed, energetic event engaged the attendees, keeping it under 140 Characters @katcop13: summed it up in a tweet “The word ‘audience‘ is dead. It’s a conversation.”

The engagement was both real life personal interactions and throughout the twitterverse, so much so that @namnum: was the first to break the news “Just heard we are trending in NY!”

@Krochmal has been a great host, engaging the audience making sure that all attendees are getting an experience, even seeking out an entire room to find out what they are passionate about and what they are learning.

This event has featured few if any traditional presentations, many presenters and the panels made a successful effort to facilitate conversations between presentations and during the breaks. The topics included business, personal brands, success stories, the human element, startup issues, fashion, musical performances and this thing called Social Media.

While the event is still far from over, it has this professional wondering, whats next and where can we get more?

Latest Tweets from the #140ConfLI:

— Melissa_Kue Melissa Kuehnle

@farida_h Glad we got to finally meet face-to-face at #140ConfLI.

— KennyKane Kenny Kane

@Krochmal Did you host a talk show in a past life?

— treypennington Trey Pennington

“Hugs over handshakes…that’s what we do at 140 Conferences” @jeffpulver #140ConfLI

— longislandpatch Long Island Patch

LI social media rocks RT @jmolinet Follow the afternoon sessions Long Island 140 Character Conference live http://bit.ly/lStBmK

— PsgeToNirvana Lee Carlson

RT @dhfrench: “Don’t be afraid to fail; it’s how you learn.”-@elyrosenstock #140confli How true, how true….

— levyrecruits Steve Levy

@mzayfert “take the first step, make some noise, and change the world” #140confli

Social Media Can Change Lives, For Better or For Worse

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At this point, there can truly be no doubt about the fact that social media can and does change lives. It may not always be for the good, such as in the case of more than a handful of people who claim that status post on Facebook cost them their jobs.

Facebook Fail

Ashley Johnson, waitress at a pizza restaurant in uptown Charlotte N.C. found herself immensely frustrated when a couple came in for lunch and stayed three hours, which in turn forced her to work far beyond her usual quitting time. They also left her a tip she found offensive. Johnson did what many folks seem to do lately, she ran home and ranted out her frustrations on her Facebook page.

Unfortunately, like an increasing number of other random employees around the globe, she found out that the things you say on social networks, can and very well may, come back to haunt you. Managers at her company called her in to show her a copy of her Facebook page with the offending comments and explained to her that she was being fired for violating the policy that requires employees to never speak disparagingly about the company or its customers.

Then they notified her that she had also violated another policy that states that casting the company in negative light on social networks is cause for termination.  Does your company have this policy?

Twitter Triumphs

There are also many stories like those of Kevin Smith, not to be confused with Director Kevin Smith, who found a great job through his moderate and initially half-hearted Twitter efforts.

He wasn’t just looking for another job, there were plenty of those, he was looking for a better job. Freely admitting that he was usually slow to latch onto social medias, Twitter felt a bit different. Kevin openly admits that his first efforts on Twitter were little more than a bit of pathetic whining on the internet in 140 characters or less. However, he also quickly realized that whining into the world wide web wasn’t likely to help him better his position in life.

As many months of job applications, interviews, and trolling job boards went by without the results he was looking for, he began to notice a pleasant trend on Twitter. People of all kinds with a variety of influences, who had the same interest as he did, willingly followed him on Twitter, even through his whiney blurbs.

As he began to become more involved in a Ruby programming language following on Twitter, he noticed that a notable player, and fellow Ruby enthusiast that worked for a nearby company, was on his list. Checking into the company and finding a resounding message, he felt a bit of hope. He followed his followers lead to their company website and sent in his resume.

After a bit of impatient waiting, he shot a message to his Twitter friend to ask if his resume had been received. He was a bit upset to find out it had not been. So while he sent in his second copy, his Twitter friend ran to the office of the person who received resumes to make sure it went through. This time it did, and thereby began his relationship with his current company.

He learned an interesting thing after being hired. Many companies now search out the social media input of future prospective employees. Although Kevin’s rants had been lighthearted and nowhere offensive in nature, you may now have an idea of how a negative social media influence or character, may have prevented one more opportunity, and likely with Kevin none-the-wiser. However, the hiring manager did say that having interacted with Kevin over Twitter for months before hiring him, also made it feel a lot more like hiring a friend than a literal stranger.

The Jury is Out

Actually, they are just about to be sequestered in the case of Casey Anthony, a Florida mother who is charged with the murder of her young daughter. Heard about it? Most people have. Although the story itself would have certainly drawn national media attention, the fact that almost three years later the case, and the discussion of it, is still carried on daily on sites like Facebook, Myspace, and Twitter, as well as full emotionally charged discussions on just about every news post since the story began, has been an ever-present cause of concern for Anthony’s legal team.

Although it is certainly unlikely to be the last case in which the line of questioning for potential jurors include such queries as:

  1. Do you use YouTube?
  2. Do you have a Facebook account? Do you ever post status updates?

The Anthony case has been a virally charged one from the start, but any potential alteration in the flow of the court hearing due to social media interruptions such as jurors posting Facebook statuses or tweeting opinions on this case is unlikely. Because of the large investment the state of Florida has in this case, many aim to see that social media does not enter into the courtroom, at least not without permission. It seems that most understand how one slight slip may cause justice to lose on a technicality once again.

Has this Changed Our Human Make-up?

Fortunately, or unfortunately, depending on your glass-half-full/half-empty outlook, people haven’t changed entirely that much. Even before base media such as radio and television, people still wanted to be heard, to share their messages, and their stories. They just did so in books, magazines, and newsprint.

If you could remove the chatter and noise of our 21st century culture, you may also find that marketing and advertising hasn’t changed all that much either.  What has changed is how we are exposed to them. Obviously, from the previous stories, we also know that social media and its resulting benefits or its detriments are almost entirely up to us. So while social media certainly hasn’t changed the fact that we want to succeed, make our marks, and leave the world a better place for our children, it has certainly changed the format in which we have the voice to do so, each and every one of us.

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Can You Keep a Secret in the Twitter Age?

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Twitter has change how we communicate these days, and those who thought that the service is going to change the world in ways we cannot foresee, like Jeff Pulver, the founder of #140Conf. have proven to be correct.

But Twitter is, in a way, a double edge sword. As much as it can bring people together, pass information quickly and tell news as it happens, it is also a potentially dangerous tool.

The last events in the Middle East were enabled and perpetuated by the use of social media and especially Twitter. Whether you look at the way demonstrators passed information or cases such as Al Jazeera tweeting from Cairo when they could not report the news in any other form, social media played an important role.  The latest cases of relying on Twitter were reported in an article in Lancer, a medical magazine, when Japanese doctors used the network to get medicine to their chronically ill patients after the earthquake. The telephone communication was disrupted but the internet stayed on. It has become a convenient and wide spread tool, an “excellent system”, as one Japanese doctor puts it.

But consider other information that has been passed lately through Twitter that might have had an adverse result; during the raid on Osama Bin Laden’s compound in Abbottabad, Sohaib Athar, an IT man living nearby, twitted:  “Helicopter hovering above Abbottabad at 1AM (is a rare event).” He continued tweeting about the explosions and gunshots he hears, but had no idea what was going on.

Had Al Qaida done its due diligence and monitored the tweets of a resident living near their leader, they would have known about the raid a little earlier. We can’t know for sure if there was something they could have done, but it raises the question; can you keep a secret anymore? He later tweeted:  “Uh oh, now I’m the guy who live blogged the Osama raid without knowing it.”

What did an actor, Dwayne Johnson (“The Rock”) know about the raid before the news broke? He suddenly tweeted “”Just got word that will shock the world – Land of the free… home of the brave … PROUD TO BE AN AMERICAN!” 45 minutes before the news broke.

What will happen with all the secrets? Remember the mayor of Los Angeles, Mayor Villaraigosa who was caught in an affair with a news reporter? All that would have come out earlier, had the neighbor who saw him in the middle of the night going into her apartment with dinner and a bottle of wine, had tweeted about it. It could have potentially changed the results of the elections.

In the days of Twitter, information can come from unexpected sources and has to be reckoned with if a secret is important and has to be kept under wraps. Twitter has had its moments, and while some believe that Facebook is the powerhouse behind social communication, I would argue that a Facebook message takes far longer to make its way around then the 140 characters that are breaking news, leading revolutions around the globe yesterday, today and tomorrow.

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