@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

Digital & Internet Marketing

The PR State of Facebook

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In a few days in Silicon Valley there were some rather unusual ideas, stories, and news articles, pitched that insinuated that Google was invading their users’ privacy. PR agency Burson-Marsteller, even offered to assist a highly influential blogger write an Anti-Google op-ed, promising him it would be posted in places like The Huffington Post or The Washington Post.

Not ignorant of their own share of privacy or security shortcomings, they were likely none-too-happy when Burson’s offer fell apart as the blogger turned him down, then publicly posted the emails in which Burton had asked him for assistance in publicly maligning Google. Subsequently, this failure to communicate was compounded as USA Today latched onto the story and accused Burton of launching a “whisper campaign” about Google on the behalf of a client that was unnamed.

In a world of instant coverage on any type of event, those very elements on which Facebook thrives upon, it is quite difficult to understand how anyone at Facebook thought that it would be a remotely good idea, or one that was kept a tight secret. Is this a sure sign that Facebook executives are worried about recent Google social marketing elements such as the +1 system? Will their willingness to execute black hat behaviors cost them enough users to matter? Unlikely, but it has likely done irreparable damage to their reputation, at least for now.

Google?

Since many users may actually have seen or suffered from privacy issues from Google themselves. As usual, in most situations, the truth likely lies somewhere in the middle of both sides. The problem is, Google has said very little about the incident and as of yet has made no public comment about the failed campaign. In a way, this could also lend the some weight to the original plan by bringing Google privacy issues even more into the public eye.

The real problem is that now that Facebook has made such an irrational and hasty decision that will likely cause them to suffer from some form of back lash, and any real issues that Google may need to address, could have been brought to light a bit more properly, will fall to the wayside as most publicity outlets and news releases will report it and spin it as the story in which Facebook failed in an underhanded campaign to publicly bash another company.

Love-Hate Relationship

Facebook’s most recent PR plan to smear Google was an embarrassment and failure on more than a public relations scale.

In the internet advertising world, Facebook seems to be on the losing end in effective marketing and product branding. If you monitor Facebook regularly, you know it is not uncommon to see someone ranting, raving, and railing at Facebook for some imagined, or even a realistic slight. A week or two later they are back, having forgiven and forgotten their source of displeasure, or at least enough to continue to use Facebook.

As Facebook has begun to integrate itself into everything from daily deal websites to major retail chain, we have largely come to depend on it as our go-to log-in integration of choice. This is predominately because Facebook integration sites will auto-complete most of the information that will commonly be required to complete a new registration for a website’s products or services. Users would certainly be frustrated and disappointed if Facebooks PR flog affected their Facebook experience.

Will Users Boycott Facebook?

Many groups openly boycott websites that make immoral or illegal decisions. However, just as many points above prove, it would be quite difficult to boycott a large interactive element of our social media usage, most certainly Facebook that so many now use for advertising, entertainment, social network, or even just chatting with long distance relatives.

 Of course there are a few obvious boycotting methods, anything from ceasing to use Facebook, refusal to integrate other programs and remove already integrated applications from your Facebook account, and even simply deleting your account.

PR on Facebook

Facebook has already proven to be an effective method of PR for a few businesses.

  • AT&T
  • Microsoft
  • WordPress
  • Coca-Cola
  • The New York Times

Although likely the best representation of the shortlist, many other smaller businesses have also found great advantage to applying Facebook capabilities for better consumer interaction.

Business Promotion

Facebook has proven a very handy tool in managing membership relationships for fans of your products, or even groups related to your business. This is a very cost effective tool for group, member, or fan management that will allow users to create events calendars, or even just supply other leads and information that could provide additional networking benefits for those same consumers.

Facebook Connect

Adding this handy tool allows users to quickly register with your website by allowing them to approve Facebook integration. This easy option is highly encouraging for those who may not want to spend time filling out many fields, even those who have interest in your brand.

Brand Affinity

One of the most important public relations elements that can be satisfied via Facebook. If you have a product or service that directly, or even indirectly meets a need and connects a user to their Facebook presence. With the text and visuals you have the ability to provide for easy viewing, this can be a great beginning in building the brand awareness that can be invaluable to your business.

 

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Google: Social, Cloud and more

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It seems these days the biggest players in the computer world are raging wars against each other. And this war has the potential of changing the computing world as we know it.

Google wants a share in social media platform and working very hard to create a model that will work. They’ve tried it unsuccessfully with Google Buzz, and scraped the program when it didn’t work. Its newest attempt, called Social Circles, tracks the path Gmail users take through outside networks like Twitter and LinkedIn.

At the beginning of May an e-mail went out to many journalists and bloggers saying: “Google quietly launches sweeping violation of user privacy!”  It whipped the news media into frenzy. According to the e-mail Google was using the little known feature, Social Circles, to “Scape and mine social sites from around the web … and shares that information.” It was traced back to the big PR firm Burson-Marsteller.

When influential privacy blogger Christopher Soghoian was contacted with an offer to help him draft an article about the subject, he wanted to know who is paying the firm for this job.  The PR firm would not divulge the name of its customer. To warn others, Christopher posted that e-mail exchange on his blog instead.

A few days later Facebook admitted to hiring the PR firm to spread rumors about Google’s user privacy. Well, somewhat admitted, anyway. They admitted to wanting to draw attention to that privacy issue, and it wasn’t meant to be a smear campaign. Facebook and the PR company apologized and admitted mistakes (More to come on this tomorrow).

At the world Economic Forum, held in January of this year, Google’s then CEO Eric Schmidt said that Facebook is not the real competitor to Google, but Microsoft.

Whether it had something to do with his replacement is unknown, but finally, two years after Google released its Chrome browser it is about to  launch its first operating system Chrome, threatening the dominance of Microsoft’s Windows.

Google believes that the way the current operating systems work, whether Windows or Mac, is “so 20th century”. Data is stored on the computer’s hard drive, so if it crashes or is stolen, the data disappears with it. When computers break, it is time-consuming and expensive to fix.

For businesses, the expense is even steeper. After spending money on fixing the computers, you end up with an old one with not enough space. It takes backing up and securing against viruses and Trojan horses. Many companies forbid their employees from bringing in thumb-drives for fear of outside viruses getting into the system. The business spends money on IT personal to keep the computers going smoothly. NetApplications, a services firm, says that about 50% of businesses still use Windows XP, a 10 year old operating system. They did not upgrade to Vista or Windows 7.

Google’s solution? A cloud based operating system called Chrome OS which is about to be unveil on June 15.

Everything will be on the server, not on the desktop. No need for a huge hard drive to store information, no need to back anything up. All a user will have to have is a way to connect to the server.

About 20 years ago Oracle CEO Larry Ellison predicted that a “thin client”, a user without a hard drive, would be the future of business computing. There is finally a serious attempt to do that.

The server will be accessible immediately, no waiting time for booting and updating. The business can be accessed from anywhere in the world, from any computer that runs this operating system.

But Google went a step further and changed the business model as well; for the first time Google is providing both the operating system and the computer (the hardware) in a package deal. For $28 a month ($20 only for government and schools) companies can rent a 3G “Chromebook” from Google and get support, all the programs, and exchange and upgrade the equipment. No need to buy computers or programs, no need for an IT department. “We think this can fundamentally change the way people use computing in companies.” Says Sundar Pichai, Google’s SVP for Chrome.

Google partnered with Samsung and Acer to build the hardware. Different kinds of laptops will be available in June. Thin, light, without a hard drive, for the price of a tablet ($300 – $500).

[youtube=http://www.youtube.com/watch?v=TVqe8ieqz10&feature=player_embedded]

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TweetStats Real-Time Twitter Statistics

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There seems to be an entire industry devoted to creating Twitter tools. Some are highly effective and worth the few moments it may take to register or login to their respective systems. Others tend to make a quick debut, likely via Twitter or another social media, and then quickly fade into the background as a victim of not enough features, or too complicated or spammy of a registration process.

With so many social media marketers standing up to take notice of every rise and dip in statistics, many may use a variety of tools to gauge how their marketing efforts may be influencing their brand awareness and subsequent sales.

There Be Fairies Furnishing ur XML

Along with a rather unique loading message, TweetStats supplies one of the first third-party Twitter applications to those who wish to find out basic statistics about their account including:

  • Tweets per month
  • Tweets per selected day
  • Tweet density
  • Aggregate hourly and daily tweets
  • Interface statistics

Users can even check out their Tweet Clouds to see which words are most frequently used by them or in reply to users tweets.

Monitor the TweetStats of Other Users

TweetStats can also be used to monitor the status of other Twitter accounts as well. Users can check on the stats of their favorite brands, closest competitors, and up-and-coming companies they may have an interest in.  It can be used as a highly effective tool for those who may want a birds-eye view of their toughest rivals’ social media campaigns.

Who Uses TweetStats?

Alexa says most users spend around a minute on page views and around four minutes on site examining their Twitter statistics. With a page rank of 14,884 in the U.S. statistics show that most users are Hispanic, highly educated, childless females, ages 25 – 34 who tend to browse from work. An unusual stat for TweetStats shows that in the city of Königstein, Germany, TweetStats page ranking is at #31. Lifetime TweetStats statistics show a lifetime steady growth in popularity for this social media tool.

FEATURED USERS!!!

This is an impressive affordable way to increase your twitter followers, it uses banner advertising on the tweetstats site to allow you do twitter follwer advertising for as little as $40. The system will generat an impression count, a banner from your twitter account and then pay with Credit Card or PayPal and your campaign is underway. This is a wonderful little feature that can help you increase your twitter followers and because it’s tied to tweet stats, you can count onthe fact that they are quality followers.


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Main Stream Social Media: Foursquare, Twitter and the NYC Mayor

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If you needed proof to how much social media is becoming the mainstream media, here’s a little tale:

Mayor Bloomberg, of New York City, made April 16 the official “Foursquare Day” in the city of New York.

Foursquare.com, a location based application that offers its subscribers the ability to “check in” through their smartphones and text messages, into an establishment to tell their friends where they are at the moment. By doing so users get prizes, collect virtual badges and redeem them for free stuff. They can also meet other users whom they don’t personally know but are at the location at the same time, and, as they say, let serendipity take its course. Foursquare has more than 8 million users.

So Mayor Bloomberg visited the Manhattan office of Foursquare, a social media platform, and made a proclamation through Twitter: “I’ve officially declared 4/16 @Foursquare Day in NYC #4sqday,” he tweeted and posted on Facebook as well. Together he reached at least 100,000 followers (70,680 on Twitter and 30,660 on Facebook).

Why this date? 4/16 – four squared. And the company is trying to get other cities around the world to declare it so for next year.

What a way for a mayor to boost his city’s economy.

A day later we learned the results: 3 million people checked -in in New York City alone and a lot of activity in charities they support. Foursquare events collected food, donated money to Japan disaster victims, supported the Red Cross, Humane society and more. On their blog they write “We love the fact that 4sqday helped contribute to these causes in a spontaneous, grassroots way” Mayor Bloomberg.

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Mobile Advertising is Expected to Reach 5B in 2015

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Whether you are aware of it or not, the iPad and its clones have created a revolution. They are changing the using habits of computer users. Tablets are expected to outsell desktop computers as soon as the end of this year. Coupled with the rapid rise of smartphone sales, it can potentially result in millions upon millions of additional mobile searches, sites visits and transactions done on mobile devices.

Google’s dominance is still grabbing most of the internet advertising dollars. But with over 100,000 apps and growing, even Google is trying to get a foot in the door of the applications market. Google is also doing some very interesting research on the user habits of mobile connectivity.

Google reported that display ads on Youtube increased by 50% from 2009 to 2010, selling 2 billion views per week. It is well known that Youtube is one of the most accessible and viewed mobile app.

At the end of 2010, Google surveyed 5,000 US adult users of smartphones and published some interesting statistics:

–          Activity on smartphones:

  • 81% said they use it for browsing
  • 77% did a general search. General search includes general information, search for local establishments and specific retail information
  • 68% were using different apps and
  • 48% use it for video viewing

–          Search patterns:

Action orients searches: The first on the list are the big search engines. The next most visited sites are the social media sites, after that comes retail and video content. It’s amazing to find that 90% of respondents indicated that their search resulted in direct action. One in four recommended a product to others as a result of a search.

Local information: 95% of users said they use their smartphone to locate local establishments. 88% of those follow it with action within a day. 75% say they contact an establishment as a result of the search, 61% made a phone call and 59% physically traveled to the business.

Purchase driven searches: 80% said they use their smartphone to assist them in shopping, in activities such as looking up competitive pricings. 75% of those end up making a purchase in the store.

That is why the U.S. is expected to grow to $5 billion spent on mobile advertising by 2015, according to research done by Smaato/mobileSquard. They point out that more than half of smartphone users in the U.S. did not yet see an ad on their phones yet – that is approximately 160 million users in the United States alone. Of those who did see an ad, 59% clicked but didn’t buy, 16% clicked and completed the purchase on a computer and 25% clicked and made a purchase. With the growing popularity of tablets and smartphones these number have a lot of room to grow.

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How Online Customer Preferences and Feedback Has Changed

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It has only been a couple of years since integrated log-ins began to creep into our everyday tasks online. Although it began on a smaller scale, such as the 2008 integration of Yahoo and Google ID’s with Zoho, from this small test in integration preferences, an entirely new beast grew.

Logging in via third party is no longer a delightful surprise in most cases, indeed, the lack of integrated log in can actually deter visitors from signing up, or logging into your site, especially when there are like options elsewhere that have the nifty one-click integration option. This type of log in integration is referred to as a type of social log-in service. Although Google came out strongly by quickly adding early integration for all of their available applications, it seems that the wind in Google’s social log-in services sails may have shifted.

Facebook Takes the Lead

Janrain, a web company that tracks social web data, states that since the first time they began reporting on these statistics in January 2010, Google has been overtaken. During the first quarter of 2011, 35% of users chose to use Facebook as a log-in option over all others. In the last quarter of 2010, the number hung around 27%.

However, this may not be indicative of overall users. When given the option on 350,000 different sites, users will choose not to integrate their Facebook account, but will choose other methods, or manual log-in instead, at a rate of 65%.

How is This Changing the Consumer Voice for Business

It may be difficult to determine who benefits the most, even though this new aspect of social media marketing seems to have perks for all. Social log-ins are appealing to businesses as they can help to personalize content, interactions, and brand awareness. Social log-ins are an attractive option for users who seem to love the feel of interacting with those of whom they make regular, or significant purchases from.

While Urban city guide sites like Yelp give consumers the ability to review products or services of any company on site, it seems most users these days prefer to simply Facebook ‘Like’ a fan page to show their loyalty to brands they enjoy, as well as to gain benefit by keeping more up-to-date on sales, or enjoy social chatter on the latest in the industry.

A recent study showed that while 20% of people claim they prefer to click a Facebook Fan pages ‘Like’ button to show their preference for local businesses, only 13% report being willing to write a review for the same business.

Turning the Tide

Although this may indeed turn the tide a bit on how users will begin to review local businesses, this is certainly not now nor likely to be the end all spot to find all of the pertinent information that users may be searching for.

The same study also showed that 52% of adult users under 35 will still check three or more websites when researching products or services locally or online. The main site still searched is Google at 63%.

At this point, the type of business will still rank high on the users list of what sites need to be searched. While those considering larger purchases may prefer the interaction that Facebook provides, users who may just want to check out how good a restaurants’ dishes are may still prefer the detailed review style of Yelp.

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Small Business Solutions: YellowBot

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YellowBot.com, a company formed in 2006 by Erron Silverstein out of Burbank, CA., aims to connect local businesses with local shoppers. It is a form of free advertisement businesses might want to look into.

Not only can potential customers find businesses in their area, they can read customers’ feedbacks and experiences. It is a peer referral information site, that some say is a combination of Yellow Pages and Yelp.

Their idea is as follows: Let’s not forget, with all the technological advancements, that we still live in the real world. That is where our homes are, where we work and where we shop. Dry cleaner, Veterinarian, car mechanic, smog check station – we want all those to be as close to one another as possible so we can save time. The site helps you pull it all together and share it with the world. When there are enough stories about a place, a clearer picture of the business emerges.

The site is free for searchers and businesses, and it joins a crowded field of similar local web portals, but offers elegant and quick search features and enables the use of Google maps and driving directions. The site has a mobile version as well, so no information has to be written down, the address is on your phone. They have forums oir ideas, announcements and discussions.

There were rumors in May 2010 that they are about to launch a Reputation Tool. Except for one blogger who posted an article about it (including screen shots) there is not much information. They do not mention the Tool on their website and their blog went dormant in June 2010.

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Small Business Solutions: Sponsored Reviews

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Statistic shows that the first page on Google search results brings about 40% click through rate. The sponsored links bring about 50% of the remaining clicks. It is said that most people will change their keyword search rather than go to the second page of the search results.

So, it is very important to try and rank on the first page of Google. One of the methods used to get a higher ranking is the SEO, having articles and posts posted on the internet that contain the keywords you are aiming for, to create more links and rank higher.

Since the Social Media has become a major player in influencing the ranking on Google, many have been searching for a way to increase their presence. One of the ways is to be mentioned on blogs and other social media platforms, but you can’t do it all yourself and sometimes help is available in places you haven’t thought about.

One of the newest trends are companies that will connect you with blog owners so you can pay them to write a review about your product or service, and link back to your site.

One such company is Buyblogreviews.Com which “brings advertisers and bloggers together for reviews on products and services”. They offer to connect the business owner with blog owners that specialize in that niche and get reviewed by professionals, semi-professionals and ordinary bloggers. The connection with the bloggers is done through their site and the bloggers bid for the opportunity to review the product. The site charges 30% of the deal.

Another company is Payperpost.com, which is owned by IZEA Innovation. “Think of it like eBay for sponsored blog posts” they say on their website. Advertisers offer opportunities for blog owners to connect with you, write a review and post it in their blog.

PayU2blog.com is yet another company that offers the same service. Theirs in the only site that says positive reviews are not guaranteed.

Socialspark.com offers an array of services, from connecting the advertiser with the blogger, set link the advertiser wants embedded in the post, choose which blog they want it posted on and measure the effectiveness of the campaign. They work with some Fortune 500 companies as GoDaddy.com, Overstock.com, AmericanGreetings.com and will create a whole campaign for the advertiser around the subject he want to enhance.

A new survey conducted by BlogHer and Ketchum.com found that 20% of women who used social media are motivated to try products bloggers wrote about and 53% of them have bought a product based on blog recommendation. The top three typed of products people look for personal recommendations are consumer electronics, computer hardware and software and movies. Almost half of blog readers read blogs to find new trends or ideas.

Is it legal? Yes. Is it Ethical? Yes, as long as the bloggers posts at the top of the article that this is a sponsored post and the opinions of the blogger are 100% his.

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Small Business Solutions: vSplash

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VSplash.com offers web design for small businesses so they can have an efficient website and a noticeable online presence to be able to reach their potential customers.

 

These are the issues vSplash helps small businesses tackle:

  • The look of the website – The website should be unique and contain 4-12 pages. It shouldn’t look like a template that other businesses use.
  • Some small businesses need e commerce capabilities with an online store that should reflect the kind of business they are running. They will set it up for the business.
  • The interface should be user friendly.
  • Content management system (CMS) allows the business website owner manage the page content.
  • Search Engine optimization (SEO) is important because it influences the online visibility.
  • Domain names and hosting is part of the overall offering.

They offer all those services so your business will be presented in an intuitive manner with ease and enjoyment for the user.

The sites they build are affordable and the customers can have the finished product in a relatively short period of time.

vSplash.com is recognized as one of the leading web design firms in India and is in operation in France, UK, USA, Singapore, Greece, Canada, Korea and UAE. Their customers are companies of all sizes ranging from small startups to large companies who needed a professional internet solution to generate revenue, establish communication channels and streamline business operations. The majority of their clients are from Europe and North America.

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Innovative ways Professional PR People are Using Social Media

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Social Media has become part of every serious advertising campaign, and most PR people have been using it on a daily basis; following and engaging in conversations on different media platforms, checking what the competition is doing and sharing news and information about their products.

Besides the usual advice of how to engage your followers on Twitter: use a friendly tone, answer quickly, make Twitter a place where you give prizes and announce competitions, it is interesting to see what the professionals do to take advantage of what the market has to offer.  What causes their blood pressure to go up and what can we, small business owners, learn from them?

Here are a few tips: –

  • Pay attention to the news. Events happening around the world might trigger some reaction and connection in your mind. Try to tie these events to your product or service. Examples? A celebrity (Elizabeth Taylor) passes away. Is there a way you can tie it in to your clothes line? Jewelry? Make Up? Look at what the New York Public Library is doing, which makes it the number one library on Twitter and Facebook. When JD Salinger passed away, they tweeted many of his quotes and linked them to the corresponding books in the library. Newsweek, NPR Fresh Air and other news sites used the Library tweets and mentioned them as the source.

 

  • Find Freelancers to Tweet for you. Use social Media to find the right people. Example: the tourism department of Rwanda wanted people to tweet for them to increase their visibility as a vacation destination. They started a contest on Twitter for people to get an all-paid visit to Rwanda in exchange for tweets about their visit. More than 80 people joined the contest and 3 won. They posted 448 tweets which were visible to 1.5 million people.

 

  • Create an influencer network. Some PR agencies are using social media to deliver a complete network of influencers as a package deal to their clients – A group of bloggers, opinionated and media savvy who use the product and write about it. They can also be used as a test group for new products. Look at what Child’s Play PR did with a network of Moms.

 

  • The immediacy of social media offers PR people an opportunity to insert themselves when news somehow related to them is posted, just like it happened in SXSW Interactive Festival. They secured coverage on behalf of their clients by showing up at events via Twitter. They have abandoned e mail or phone calls as a favorite means of communication.

 

  • Use mainstay advertisement to increase twitter visibility. Freed Maxick, an accounting firm, used billboards in late 2009 to display updates from the company’s tweets in real time. In 2010 they did it with Facebook as well. That drove many people to follow them on Twitter and made them a reputable company that gives up to date, accurate information.

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