@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

Business Coach

Social Brand Visibility: Tumblr at Your Service

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A different kind of social media can be found in a site called Tumblr. They declare themselves as being the easiest way to express yourself. How can you do it? By quick and easy blogging.

Tumblr was co-founded by David Karp and Marco Arment in 2007. It emphasizes its customization and ease of use, with a simple sing up and log on. No need for knowledge in the world of coding and computer language. Each user gets his own tumblelog where he can post his thoughts and feeling.

Posting can be done either by text, quote, picture, video, link, audio or chat. Participants follow other members’ tumblelog, just like it’s done on Twitter, for example.  Updates of the people you follow appear on the dashboard in one stream.

Users can “like” a post to let other users know what they found interesting and reblog it on their own tumblelog. They can comment on posts and start a conversation.

When it was launched, 75,000 bloggers left their previous platforms and converted to Tumblr almost immediately. Since then, more than 3 million users joined in. Tumblr has mobile apps that let bloggers blog from wherever they are.

As of the beginning of 2010, the site averages 2 million posts a day. With 15,000 new users joining every 24 hours, it is still growing rapidly.  What’s more, it has a retention rate of 85%, compares with Twitter’s 40%.

Tumblr is amazingly fast and processes 10,000 posts an hour. It lets you update post to your Twitter and Facebook accounts as well. All their services are clearly offered on the front page and are, as they promised, easy to use.

Social Brand Visibility: Do You Digg It?

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“A place for people to discover and share content from anywhere on the web.” This is how Digg calls itself.

A user driven social network site, everything on Digg has been submitted by members. Other users can vote on the submission and the most popular stories go up to the top and are displayed on the front page. In its initial version, in 2004, you could also bury a story by digging it down. In later versions this feature has been deleted. Of course viewers can leave comments about what they saw.

If you want to know the hottest news and what people are talking about at the moment, Digg will provide that. “The power of breaking stories before anyone else”, is how one of the founders, Kevin Ross, calls it.

The front page of Digg contains the title of a story others have found interesting, a short description and a link. One click will get you to read the whole story. You can customize your home page by deciding which major news media you would like to follow and your areas of interest. The categories include business, entertainment, gaming, lifestyle, offbeat, politics, science, sports, technology and world news. A story that has wide interest and posted on Digg has been known to crash a site or two.

As of November 2010, Digg is ranked 125th in website traffic, with unique monthly visitors standing on 15.1 million. It is estimates that 34% of the site users are from the United States, where it ranks # 74 and it is even more popular in Pakistan where it ranks #18.

Visitors to Digg.com view on average 4.4 unique pages per visit.

How to Use social Media to Spread the Word – YouTube

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Many small and medium businesses try to engage their customers through Facebook and twitter. Another venue you might want to look into is YouTube.

Here are some examples of small and medium businesses who took advantage of YouTube and the results that effort generated.

Case Study # 1:

A hair care product company, operated by the owner a woman from Los Angeles, decided to increase her visibility by going on YouTube. While pocking around in the site, she notices a few questions posted by users of products in her niche. She offered support, advice and suggested trying her products. She urged the users to tell her if it worked for them.

The result? 2 years later there are over 5,000 videos showing people using her product. The attention has helped raise her sales by 40% and pushed her 7 year old company into profitability.  The products are now sold in Whole Foods and Target as well.

And she didn’t post one video of her own. She waited for the video bloggers (vloggers) to do that: “When dozens of different vloggers with their own unique hair types actually video themselves applying the product in the shower in one continuous take, it’s hard to dispute how it ends up looking” She says.

Recently she hired some of the vloggers to help her in her YouTube campaign.

The push shouldn’t be a hard sale. Forum posters can smell those a mile away, she says. Companies have to establish themselves as being helpful so their recommendation will be taken seriously.

Case Study # 2:

A knife company used the same tactic. They didn’t start a conversation about their knives, but they reacted to questions and offered suggestions. They interacted with the posters by sometime offering them to try a knife for free or for a limited time.

Today, there are almost 4,000 video blogs about their company. They make sure to stay on top what is being said. To provide good customer support, the company employees (all 5 of them) are alerted every time a comment comes in and they answer, sometimes from home and in the middle of the night.

Being accessible promotes loyalty to the brand, says their marketing director. Forums reflect that.

Case Study # 3:

Makers of a new, very small, digital camera learned the hard way how important it is not to hard sell. Their efforts to brand the camera on bike riding forums backfired. People were annoyed with them and pointed out foreseeable problems even without seeing the camera up close.

The company listened to the complaints and laid back. The result? 7,500 videos about their camera, done with their camera are currently posted on YouTube. More than 15% of their business comes from YouTube.

Listening to Vloggers helped the company to further develop their equipment into niches they have not thought of. When people talked about mounting their small camera on remote control cars and planes, they manufactured a kit for that purpose. It is one of their best sellers.

You can use YouTube for more than just posting videos. Using their channel system is a good way to find out what people are talking about, what they want and what they suggest. Then you can assess how it pertains to your business.

Word of Mouth Goes a Long Way

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What is social media, really? It is a way for people to connect without taking into consideration physical distances and limitations. It is a way for people to ‘hang out’ together without leaving their homes.

It is also a way to broadcast to the world, in 140 characters or less, how you think and feel at the moment and what are doing or about to do.

Social media can be also used to wade through all the sea of information that is at our fingertips. Peer recommendation narrows the playing fields. People can share things they have discovered, create lists which can be exchanged and used as a specialized search engine. Social media enables people talk about the events of the day, news or gossip, and share their expertise with other people.

That is where social media and small business interact. A good word of mouth can go a long way.

To be affective in a social media campaign there are few things you should know before jumping in:

Be relevant to your audience. If you are creating campaigns that are meant to be seen around the world, make sure it will be understood by the market you aim to engage. Look at the twitter campaign of a company like Dell, for example.

Build credibility and trust. Let people know you on those social circles, forums, blogs and groups in your niche before you jump into selling. Establish yourself as an expert in your field. Be consistent and answer questions in a timely manner.

Listen to what people have to say, adjust and improve. That is one of the great benefits of social media. You can hear loud and clear what your target audience wants and talks about. Whole Foods has a Twitter account that is very active and used to post actionable advice. (i.e. “Bring it back to the store and we will…”)

Be visual and fun on your social media pages, if it fits your brand.  Look at what McDonald did on their Facebook pages or what Carl Jr. does on their YouTube channel.

Show your customers you care about them and about your product. Convince them you are there to improve their lives. Provide tips, Q&A and advice. Look what Nike does on their blog as an example.

Transparency. Show people that you take their advice seriously. There might be ideas in those posts you haven’t thought of. Starbucks, for example, has a website for ideas and they show where this idea is at the moment; under review, reviewed, coming soon etc. People know they are not wasting their time posting. This is a way to build a community.

Consistency.  You have to keep the brand alive and create familiarity. You’ll have to be active and update regularly.

There are many examples of successful social media campaigns done by big companies. American express, for example, did a short campaign to win a few VIP Glee Experience Tour tickets and got 250,000 requests. Papa Jones is working with Facebook, creating competition for creating a new pizza that will eventually be sold at it stores. Pepsi Co. created a campaign to name their new Mountain Dew drink through Facebook. Virgin America offers promotions through their Twitter account (They offered 50% off tickets to the 500 first clickers). It sold out within 3 hours.

Easy for them, you say. They have PR departments and people devotes solely to social media. How can I, the small business owner do all this and still run a business?

Even though those campaigns are called “free”, you still need to invest in them – your time. There are ways to make it easier:

  • Your campaign is not as big as theirs. You will not have that amazing response the first time you try.
  • Delegate, if you can. Don’t try to do it all by yourself. Create a separate account for every employee, and share in the responsibility.
  • If you do not have employees, you can hire an off-site specialist who can help you set it up and update it, with your personal collaboration of course. A couple of hours a day should be enough.
  • There are programs which allow you to get all your social media alerts on one page, for easier navigation.
  • The next step can be to have software that will alert you every time your niche is mentioned in social media sites. It is a way to get early leads and establish yourself as an expert.

It is not all-or-nothing proposition. You have to put your toes in the water if you want to learn to swim. A good word of mouth can go a very long way.

Google’s New Product Ads

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When looking to buy a product on the internet, what are you most interested in finding?

Most people are interested in two things; the look (image) of the product and the price. After completing the query customers have to go from site to site, look for that specific product and do some comparison shopping. Wouldn’t it be cool if those two elements will pop up with the search results?

Google thinks so. Just in time for the holidays, Google introduced a few days ago a new type of ad to their advertisers, called “Product Ads”.

No more few lines of text based on keywords appearing in the search result. Now you can see the picture of the product and the price in one glance on the search result page. Google is stepping into comparison shopping.

The system has been tested for the past year on some 800 advertisers and is now open to all.  As a user of Google search engine, you probably have noticed it under shopping results. A picture, a price and the website.

“Product ads” marks a shift in how Google runs its business model. No more different keywords and different biddings for each phrase using AdWords. . Advertisers can now pay only when a purchase is made, not per click that directs customers to their site. The other big change is that Google chooses when to show the product.

The advertiser give Google the feed to its products and Google automatically matches queries to what it thinks the customers is looking for.

Business owners who have tried Product Ads, say they liked the results. You might give up a little on the flexibility of different keywords but what you gain is big savings and eliminating the guessing game and the risk of AdWords. If before a hundred clicks with no conversion had to be paid for, now if there are a hundred clicks and no conversion, advertisers don’t pay for it.

Google product manager says that in the test period the click through rate increased by 50% compared to text ads. The new system is different from the “image ads” Google introduced a few months ago, which show up only if customers click the images search. These are still tied to keyword search and are still paid per click.

“We think it means we’re going to have a much broader range of products in Google,” said Dennis Woodside, vice president of ad sales for the Americas. “Product Ads” make a lot of sense for e-commerce sites and follows Google’s increasing venture into comparison shopping on the search engine result pages.

Social Brand Visibility: Newsvine

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Newsvine is a mix of news gathering agency and social media. It allows its members to see the latest news from the Associated Press and ESPN, post comments on them, share and discus items, and interact with other members.

The content is updated continuously and the site gives a reflection of what people are talking about at that moment. This side of their service is called “The Wire”.

Their user generated stream, called “The Vine”, allows members of the community to post links to interesting stories they found on the web, called “seeds”. It takes some time for any users “seeds” to be accepted. There is a period of germination in what they call ‘the Greenhouse’ before a posting source is considered reliable. That is done to ward off self-promotion.

Newsvine allows its members to post original articles as well, and even shares in the revenue when those articles are read.

Members can create private groups to share the news and discussions between them or public group where all the members can see what the group members are saying.

Newsvine says its members will receive 90% of revenue from advertisements that appears on their personal pages. These earnings are based on traffic to the articles and seeds, and have a complicated formula which is calculated based on 1000 page views. Getting rich off publishing articles on the site is not guaranteed by any means. The writer usually gets a few dollars a month for his/her most popular articles. Users who invest time in writing many articles can see as much as a few tens of dollars per month.

In the US, Newsvine has 1.2 million registered members.

Since 2007, Newsvine is now owned by MSNBC.com, but operates independently.

Online Resources For Your Upcoming Business

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There are quite a few places on the internet that you can use to your advantage when trying to promote your new small business. With such a vast quantity of websites available, you are bound to find a bunch of strong outlets to let people know just what you intend to sell in a detailed and specific manner. Some of these websites are very easy to latch onto and will give you the right amount of exposure that you desire.

Facebook

One of the better options to start promoting your company is the website FaceBook. With the millions upon millions of users each and every day on that site, you are bound to have quite a few hits and inquiries about your services. The fact that you are able to create a free profile on there and also use your account as a business profile is enough to inspire people to join.

Google Places

Another great place to advertise for your small business is Google Places. Google is already well known throughout the world as being a leader in website searches and free advertising. Google Places actually takes it a few steps forward for your business as it allows you to post details about your business as well as listing it in a way that it looks like the Yellowpages. This is a very familiar and attractive way for you to get things up and running for your company and not have to spend a lot of money doing so.

Audio & Video

You are now able to integrate such things as audio and video through the Google sites that will allow you to have a more personal connection to the people that are interested in your company. This is truly state of the art and will only help in assisting those who are the driving force behind the success of your small business. Having the ability to let someone have a face to face conversation with you or one of your associates while they are in another state or even country is an amazing new tool to have for any company out there.

My advice would be to definitely take full advantage of these new and improved resources that the internet has allowed us to partake in. These new and innovative ways to show people what they need to see regarding your new company will really pay off in the long run. Even if you have a small budget for marketing, the internet will definitely fit into that budget.

Instant Preview – A new Google Tool

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Google is moving ahead in full steam. Not only the search results are now displayed while you type your query, and change with each addition of a letter (Google Instant), Google Places displays businesses fist when you type in a place name.
This month Google has released Instant Preview, and you already have it in the result page.
Instant Preview provides a snap shot of the landing page on the result page without having to click on the link. If until now the search results offered a title, a snippet of the text and the URL, now it can give you a visual view of that page as well.
Next to the search result there’s a magnifying glass. Click on that and you will see how the website looks like. Once you clicked on it one time per page, when you hover the cursor over the result the page appears.
As Goggle puts it on their blog: “Instant Previews provides a graphic overview of a search result and highlights the most relevant sections, making finding the right page as quick and easy as flipping through a magazine.”
The technology behind it is amazing. No more 20-30 seconds to upload a picture. When you type a query, Google’s machines match it with an index of the entire web and present you with the results usually in under one tenth of a second. Once you click on the magnifying glass, images of the next results load up in the background without interrupting the speed.
The landing pages have become much more important now. Searchers have no longer a need to click on the site to see the content. E commerce and advertising will have to adjust.

Facebook Places- Where Are you?

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For years, since the beginning of the World Wide Web, its mission has been to globalize, to connect, to turn us into a global village. Geography did not matter much anymore.

These days the trend seems to turn inward, to localization. Google places shows businesses listings first when the query includes a specific place. Different mobile Social Media tools like Foursquare and Gowalla appeared, aiming to help friends tell other friends where they and connect with them physically.

There is no one bigger than Facebook in the Social Media world. With over 500,000,000 users and growing, it is the king supreme of virtual friendship. How ironic it is that now they are trying to help you connect locally and physically.

In August 2010, Facebook started operating its Facebook Places, an application that with the help of GPS, lets users check in on their mobile phones and show their location, in hope that if you are close, you might swing by and spend time together. That put businesses in the middle of the social game.

You can leave comments on Facebook about the places you’ve frequented. Cheers and jeers alike. You can recommend a certain dish, complain about the service or by leaving a recommendation you can introduce people to a new place.

About a week ago, on November 3, 2010,   Facebook’s Mark Zuckerman unveiled new features on their mobile app for iPhones and Androids, and this addition makes it much more interesting to business owners.

The new applications are called “Deals” and “Single Sign-On” and they aims to change the way customers and businesses interact.

Deals – this app allows business owners deliver information about specials and discounts to their customers, which are redeemable when the user ‘checks in’ at the place. It also allows customers to posts deals they have found, and when friends use the establishment they also get a discount.

Business owners can turn their customers into an extended sale force by peer recommendation on Facebook.

Businesses can also offer deeper discounts to friends who bring friends with them, or friends who heard about the deal through the first source. Each customer becomes a potential sales agent.

‘Deals’ has three different types of rewards a business can offer. It can be based on “loyalty,” on being “friends” or for “charity.”

The app tracks each time a specific person visits a store and takes advantage of a deal. This way, businesses can offer incentives to their most loyal customers.

The “Single Sign-On” app brings benefits to users and business owners and provides more connectivity. This feature allows Facebook users to log in and access other social media sites like Groupon and Yelp without having to log in separately. Those companies have now a new marketing tool and the ability to get to thousands of new customers.

Location-based technology has become an essential part of building solid, lasting relationships with the customers, say representatives of Facebook. If before business owners did not know why they have to be on the social network sites, now they have a definite reason to do so.

And it might be a game changers when it comes to e commerce and business advertising.

Can You Get Free PR?

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How to make the most of your internet presence and increase your visibility is a subject many small business owners are grappling with. With the enormous speed in which social media is evolving, you probably have this question reverberate in your brain: am I doing all that I can do to advertise my business?

Even if you don’t have a big advertising budget, there are some things you can do to get free – or almost free – PR. But you have to know how to do it.

–          Do your homework – know what is happening in your niche, what makes you different and better. Identify local publications and trade magazines. See which writer writes about your area of business and what is he writing about (personal story, facts, sales?)

–          Build your story. It has to be compelling, short and to the point. It has to entice the writer to look into your new venture.

–          Choose the date carefully. Does your business have something to do with dates? Holidays? Writers are looking for things to write about which are relevant to the date of publication. They are more likely to look into your business if it has something to do with the date of the next issue.

–          There are few site you can go to which will cost relatively very little but will start you up on the road to a PR campaign:

PRWeb is one of them. Their site helps you create a press release and they will send to search engines, news sites, geographic location sites and 5 industry sites. Press releases start at $80 and go up to $360 if you want your release to appear in big newspapers like New York Times or USA today.

1888 Press Release – a similar service to PRWeb but more variety in pricing and more control over the message. They also have editors going over your press release to check for grammar mistakes and appropriate content.

MediaSync. A site that aggregates material according to subject or market and allows you to see who writes about your kind of business. It also lets you contact the writers or bloggers to offer them new information to write about. Their service is free. In the future they will introduce a paid subscription for going deeper in measuring the influence the writer has had.

Handle Your Own PR. A service designed for medium and small businesses, it offers PR tips, media lists and press release writing assistance.

These are but a few initial steps to increase the visibility of your small business, but these steps cost you – in time, not money. It has been said that the most expensive element a small business owner has is his time. If time is an issue, contracting a consulting firm that knows all the ins and outs of online advertising world and social media websites. There is much more that can be done to increase your business visibility.