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Social Media Topics

Lujure: A Fundamental Shift in Facebook Marketing for Small Business

July 15, 2011 by Basil Puglisi Leave a Comment

Lujure’s Assembly Line represents the most profound shift in advertising and marketing that one hopes to continue to see in social media. The power of Facebook cannot be ignored; it represents a marketing tool that has changed the way that we do business and is the pinnacle representation of web 2.0.

It is with great conflict that I prepare this article.

It is not easy to balance the role of entrepreneur and founder of a nonprofit, at least not in a case like this. You see, the entrepreneur loves having been on the ground floor getting insight to one of the most profound business and social tools to ever hit facebook, the opportunity for profit is endless…

However, the conflict comes to an imbalance once I think about the legacy I wish to leave in social media, business and my desire to make a difference. This article displays my commitment to the mission statement of DBMEi.

Like everything else in this publication, I share it with the hope that it finds its way into the hands of others who can use it to better not just their own lives and business, but that of others as well. – Basil C. Puglisi

Web 1.0 was ‘here I am, come to me’. Web 3.0 hopes to be ‘bring your “whatever” with you anywhere at any time’ and I believe that history will show that both pale in comparison to web 2.0’s ability to bring a product, concept, message and dream into the crowd.

The most profound part of web 2.0 is still lost on most and for those that do get it, Lujure is tearing down the barriers that once prevented great ideas, products and causes from reaching the world.

Erik Qualman used the term “World of Mouth” when talking about the Social Media Revolution, and while I believe his claim that social media was “here” may have been mostly accurate, it is only with the help of companies like Lujure that one can truly understand the power of social media.

While there will always be a place for those that master an art or develop a skill for advertising and marketing, technology like Lujure’s Assembly Line is empowering novices into professionals.

While it is now supported by many professionals that social media is an important tool in business, it was still plagued with the class system. While marketers, designers and coders still have an advantage, for some, Lujure just made the gap a whole lot smaller.

Lujure’s product is a drag-and-drop application that allows novice business owners to prepare a custom facebook tab for their business pages.

With little more than the average smart phone, a young entrepreneur can take their idea, concept, or belief and share it with the world. Advances in cell phone technology provided the hardware and social media provided the stage, along with an endless supply of leads. The missing keystone for most was the ability to present professionally and convert leads to sales, supporters, voters, etc… Lujure has done just that.

It is not just the product that has been impressive, Nathan Latka, a co-founder and CEO shows the type of commitment to innovation and quality that resembles the impact that Steve Jobs had for Apple. I noticed this the first time at the Likeable Conference during Internet Week and found it reinforced in a recent Facebook wall post:

“It really comes down to business owners staying focused on giving value to their communities. Master this and everything else falls in place. Cheers!” Nathan Latka to Basil Puglisi July 14 1:33AM.

Nathan’s selflessness is exemplified where in private communications he takes the time to share:

I couldn’t have done this without my incredibly bright co-founders, Josh Gunter and Brian Putt.

I was fortunate to get some (off the record) insight from Nathan Latka as to his ambitions for Lujure and I see promise for the future of this company and its products. If Lujure remains a service solution based company it should innovate with the world even if Facebook does not.

Lujure draws upon the best that Social Media has to offer, enabling facebook pages as viral marketing tools to connect via LinkedIn, Google+, Twitter, YouTube and more. It also offers ecommerce tools to help navigate successful conversions.

What makes Lujure’s Assembly Line platform so impressive is the ease with which the average person can use it. While I support the argument that designers, marketers, and coders are still an advantage, Lujure has given the playing field a big tilt back towards center for entrepreneurs and small business owners lacking these skills.

This product is and will continue to be a key part of how I help businesses, organizations, and political candidates reach and share with their communities and the world. I believe that Lujure has captured the very essence of the “World of Mouth” concept that makes the social media revolution a reality. Lujure made room at the table for anyone with the inspiration and courage to create on their own.

To Nathan and his team, congrats on making small business owners your priority and building a business and platform around solutions, not just a trend.

To those who have a cause, dream, believed or created something but didn’t know how, or could not afford to spread the word to the world… meet Lujure!

[youtube=http://www.youtube.com/watch?v=OHwUih6dLCk]

Sources:

  • Basil C. Puglisi
  • Erik Qualman
  • Lujure

Filed Under: Basil's Blog #AIa, Branding & Marketing, Digital & Internet Marketing, Mobile & Technology, Social Media Topics Tagged With: advertising, brand, facebook, internet marketing, Marketing, pages, Social Brand, Social Media, Visibility, Visibility Marketing

What Could Be Better Than a Weekend in Vegas? A Free Weekend in Vegas @Palms

July 13, 2011 by Basil Puglisi Leave a Comment

How about a weekend in Vegas that you do not have to pay for? Usually I am a firm believer in ‘if it sounds too good to be true, it likely is,’ but not this time, not at Palms Casino and Resort in Las Vegas. In opposition of those many ideas that were in fact, too good to be true, Palms has determined that tapping out a Tweet or sharing Palms offers with your friends may make this a very legit opportunity to reap huge rewards for very little effort. 

Of course, if Facebook sharing or Twitter usage is too much work for you, this may not be the ideal opportunity either, but if it sounds doable, continue on.

Easy Registration

Users simply visit the Palms Social Rewards site and enter their email address, along with a chosen password. The next page offers quick click integration with the users Twitter account, and they are off and running. Once signing into the social rewards page, users will then be able to see their current Klout scores, along with available points, and account profile options. On the right-hand side, there will be many offers and opportunities that can be Tweeted, re-Tweeted, or even Facebook shared.

While users get points for each offer they Tweet or share, they also receive the added benefit of bonus points if their Tweet or Share leads to a purchase of one of the advertised opportunities.

Rewards Vs Effort

Aside from the primitive reward of getting something spectacular for very little effort, are the rewards that Palms generously doles out to those who help spread their word on social media networking sites.

  • Free Deluxe Room
  • Free Fantasy Tower Room
  • 2 Tickets to a Playboy Comedy
  • Palms VIP Passes
  • Dinner for Two at Simon – Little Buddha
  • Free Drinks

These are fairly hefty rewards considering that they entail everything you require for a fun weekend in Vegas, all the way down to your room and drinks. Meanwhile, users are building their Klout score which in the future may help them reap even further rewards once reaching the check-in desk at the Palms.

Maloof just gets it…

The Palms is a Maloof Company, and clearly they get it…

AdrienneMaloof seems to be the one carrying the Klout in the social aspect of the business, but with Klout adding LinkedIn and soon Foursquare, the Klout social influence may have a new look.

The Maloof Companies owns and operates hotels and casinos. It also engages in banking, food and beverage, and transportation businesses in New Mexico, Colorado, and Nevada. In addition, the company operates gaming properties; owns interests in NBA basketball team Sacramento Kings and the WNBA basketball team Sacramento Monarchs, as well as ARCO Arena; and distributes beer and liquor in New Mexico. The company is based in Albuquerque, New Mexico.
Disclosure: I recently was a guest at Palms Casino & Resort in Las Vegas, however I was not paid or compensated for this publication in any form. The research for this article came about as a follow up to a previous set of articles.
  1. Klout Measures You Clout On LinkedIn Social Business Network
  2. A look at how important Twitter is to customer service: Palms Casino, Las Vegas

Sources:

  • Adrienne Maloof
  • Bloomburg Business Week
  • Klout Social Rewards Clubs
  • Travel Industry Taps Klout
  • Using Klout in Business

Filed Under: Basil's Blog #AIa, Business Networking, Social Media Topics Tagged With: Business Coach, Business Consulting, klout, las vegas, Social Brand, Social Media, twitter, Visibility

ReferralKey Can Help to Grow Your Business

July 12, 2011 by Basil Puglisi Leave a Comment

Tapping into the largest referral network available, ReferralKey has previously been described as a skillful collaboration of Angie’s List and LinkedIn, the social business network.

This system of referring business owners, among business owners and consumers allows users to build a network of contacts while building list of reputable businesses with reliable contractors and other professionals.

ReferralKey focuses on one prime element: You scratch my back, I’ll scratch yours. It also relies a bit on depending on others to have as much net etiquette as you do. While users build a network of contacts, they also refer those they know. Hopefully, those who get referrals will be kind enough or happy enough to promote you in your industry in return. In this manner, everyone is able to enjoy the benefits of this simple but valuable exchange.

Sign Up for ReferralKey

Signing up for ReferralKey is easy and requires no more than the basics. Once signed in users are brought swiftly to their dashboard where they can make decisions on elements of ReferralKey such as:

  • Profile Creation
  • Adding Colleagues
  • Setting Rewards for Referrals

When first visiting the dashboard users should select their settings options and choose how to receive alerts, as well as profile and other privacy options.

Users can also advertise their businesses, by location and industry on ReferralKey. Doing so will also register your listing with several search engines. This will also increase the odds of other consumers finding the listing.

Although users can create their own free profiles and accounts, users are only allowed to receive three referrals before they are prompted and required to purchase a paid account. There are different plans depending on user choice.

The light plan, referred to as the Silver Key, is $10 USD per month, the Gold Key plan cost $20 USD per month. Users should study the difference in plans before making an educated decision about which would be best for their small or growing business.

This service can be solid and quite successful if the referrals help a user’s business to generate a lucrative amount of revenue. With the easy-to-navigate and use site, while providing a great deal of helpful information regarding your own contacts and in your industry.

Sources:

  • ReferralKey.com
  • Mashable ReferralKey
  • Is ReferralKey the New LinkedIn

Filed Under: Basil's Blog #AIa, Business Networking, Digital & Internet Marketing, Social Media Topics Tagged With: advertising, business, Business Consulting, internet marketing, Marketing, Social Media, Visibility

A look at how important Twitter is to customer service: Palms Casino, Las Vegas

July 7, 2011 by Basil Puglisi Leave a Comment

I will be leaving for Las Vegas on Friday morning July 8, 2011. As part of any trip you start to pack, and then check your details. This trip to Vegas for me is one that has me excited,  joining college friends to celebrate a close friend soon to be wed.

As we got closer to the trip, I did a tweet or two about heading to Las Vegas for the first time. Clearly people are listening because I received responses from a few places and promoters about events, VIP options etc. The most notable was my Hotel, @PalmsLasVegas, not only did they respond but they engaged a little themselves.

I had happened to do an article unknowingly about Klout and its Klout Perks, they shared some info and thoughts as time went on.

Just before the trip to Las Vegas, I tossed out another tweet about looking forward to the trip, an epic win again for @PalmsLasVegas who responded again in short order… “travel safely! Look forward to having you here on property!”

Now critiques of Social Media and Twitter in particular would argue that this casual interaction doesn’t provide any real value, but it does and just when ultimately everything went wrong it undisputedly proved that it (social media) did (provide real value)!

Today (Thursday July 7, 2011) less then 24hrs before heading to Las Vegas one of the people in our group told us about a $15 Fee (per day) we would get on this trip, the first reaction in a chain of emails was heavily negative. The group quickly noticed that the Palms website was down, then others including myself could not reach anyone at the front desk. As I had had previous success with tweeting I turned to @PalmsLasVegas for answers.

As you can see in the screen snap shots @PalmsLasVegas quickly works through a few different things, they clarified the fee, apologized,  then turned to the issue with the website.

Remember this all started with the casual interaction that made me comfortable with the Palms Casino because of the twitter account @PalmsLasVegas. The concern that had been raised could not be resolved by traditional means via the phone and dare I also call the website a traditional means as well. The engagement using social media, twitter in particular allowed me to get the info I needed, or wanted. This, with the apology quickly resolved the concerns and negative association I was having with the Palms.

If you remember this entire resolve came from the website being down and the phones busy. When I took the next step and told @PalmsLasVegas that the website was down, they did not even know that there was an issue… here lies the undisputable ROI.

The social media team at the Palms shared that they are having issues finding any problem because the website is working on location, then they ask about what browser I am using. I quickly run the gauntlet using Chrome, IE and Firefox to confirm it’s not a browser issue, then after contacting several others at different locations and confirmed to @PalmsLasVegas the issue is not isolated or browser related. Within a few minutes the Palms website is live again and confirmed that they did have an issue and they “appreciated” the info.

What @PalmsLasVegas did with Social Media

  • Created a welcome place for a casual conversation
  • Provided a source of communication when others failed
  • Provided information and eased the concern of clients or customers (15 of them)
  • Discovered a larger issue of brand visibility (palms.com)
  • Won a influential twitter fan for life in @BasilPuglisi

In this case the choice for the Palms Casino and Resort in Las Vegas to engage in social media using twitter to provide some casual conversation and great customer service created an epic win. I for one, can’t even remember why it was I was originally concerned, can you?

Sources:

  • @BasilPuglisi
  • @PalmsLasVegas
  • Palms Casino & Resort
 *** NOTE *** On Sunday July 11, 2011 the Palms aquired @Palms and switched from @PalmsLasVegas to @Palms.

Filed Under: Basil's Blog #AIa, Digital & Internet Marketing, Social Brand Visibility, Social Media Topics Tagged With: customer service, las vegas, palms, Social Media, twitter, Visibility, Visibility Marketing

Some of the Best Social Media Conferences

June 30, 2011 by Basil Puglisi 3 Comments

You can’t have social media without the social. Although the internet produced what we now refer to as social media, this form of networking doesn’t live solely on the world wide web. Social media and social networking can also require face time. Especially for those who want to stay ahead of the trends and those who want to be on the leading edge of the capabilities that social media allots them.

There are a large collection of varying social media events held around the world every year. In fact, there is even a designated Social Media Week that will be celebrated by social networking enthusiast and experts from all over the map. The Second Social Media Week for 2011 runs from September 19th through the 23rd in locales such as Los Angeles, Berlin, Moscow, Milan, and many more places around the globe.

Social Media Conferences

Important social media conferences occur all throughout the year.

  1. The SXSW interactive festival was celebrated from March 9th through the 13th of 2011. Five days of riveting presentations performed by some of the brightest minds in social media technology such as CEO and Founder of ScrollMotion, Josh Koppel.
  2. The Social Media Strategies Summit was held from February 8th through the 10th in San Francisco, California. This fantastic conference gave many the chance to learn from some of the top leaders in social media marketing. Representatives from Dunkin Donuts, Discovery Channel, Paypal and other big name brands were on hand to answer questions about their successful strategies. Social Media Strategies Summit or SMSS is coming to Boston Sept 20-22, 2011 and London Oct 25-27, 2011. During this 3 day summit attendee’s will learn how to best utilize and integrate the myriad social media platforms to engage customers directly at a fraction of the cost of traditional marketing. Through the intelligent use of social media marketing you can, in house, have continuous direct contact with your customers.
  3. The 140 characters, or #140conf, 2011 conference was lauded to be the largest global gathering of those interested in how social media and the internet effected both businesses and people. Adam Ostrow, the Editor-in-Chief at Mashable, joined a long list of knowledgeable speakers at the #140c on June 15th and 16th.
  4. Another area in which social media marketing is beginning to bloom and boom is in the travel industry. For this reason the Social Media Strategies for Travel conference held on March 25th and 26th of 2011 was a superb opportunity for travel industry leaders to learn how to communicate, via social media formats, with their customers.
  5. The Search Exchange Internet Marketing Conference held on May 17th through 19th 2011, offered a helpful variety of educational possibilities by the collaborative efforts of hundreds of entrepreneurs and business professionals who shared the most vital keynotes and discussions on social media marketing, pay-per-click advertising, web analytics, and search engine optimization.
  6. The Content Marketing World Conference of 2011 will be held from September 6th through September 8th in Cleveland, Ohio. This conference has a direct goal of helping to transform your businesses marketing department into a compelling factory for storytelling. Learning techniques to help engage prospects and current customers with the best messages through formats such as mobile, email, online, social, and face-to-face interaction can assist any marketing department in becoming content marketing experts by providing them with valuable education and vital tools.
  7. The WOMMA Summit, also known as the Word of Mouth Marketing Association, will be held from November 16th through November 18th, 2011 in Las Vegas, Nevada. This innovative way of marketing the oldest and most effective promotion helps attendees to understand how better to research and measure the integration of online social media with offline communications. New practices in word of mouth, coupled with social media marketing, provides the latest in trends to help give any business a great boost.
  8. Social Media Week: Global. Social Media Week’s mission is to explore how local and regional societies, cultures, and economies are becoming more integrated & empowered through a global network of communication. The Feb 2011 was a big success and the September 19-23, 2011 is looking to be just as big. It takes place in cities around the world.
  9. Blogworld & New Media Expo, While you might have missed NY in May 2011, the Social Media Summit for the Blogworld Expo will be in Los Angeles Nov 3-5. Topics Include: Content Creation, Distribution, Monetization, Networking and more.

One of the most vital elements of any education is the regular development and renewal of that very same education. What you may be 100% sure of today about an aspect of social media marketing, indeed, you may even be right, but that very element may have an entirely different focus depending on the whims of search engines and the ebb and flow of human communication, tomorrow. As long as you stay in tune with news and trends in any industry, you have the best chance for true success as is possible.

Sources:

  • Come to Blog World Expo
  • 2011 Social Media Marketing Conferences
  • Social Media Conferences
  • The State of Now – The #140conf
  • Top Ten Social Media Conferences
  • Social Networking Conferences
  • Social Media Workbench
  • 100 Social Media and Tech Events

Filed Under: Basil's Blog #AIa, Branding & Marketing, Conferences & Education, Social Media Topics Tagged With: brand, conferences, Social Brand, Social Media, social media conferences, social media education, social media networking, Visibility

Google Throws Down the Gauntlet at Facebook in Social Network Struggle

June 29, 2011 by Basil Puglisi Leave a Comment

Google’s last two shots at storming the social networks, Google Buzz and Google Wave, met an early, and not entirely unexpected, demise. However, +1 may contain a few vital elements that make it far less likely to go unnoticed.

Custom Filtering

Being able to filter your contacts into groups and determine who can and cannot see your specific +1 preferences provides users with a bit more privacy than a Facebook ‘Like’ since Facebook currently only offers very basic privacy options, Friends or Everyone.

Huddles and Hangouts

Group instant messaging and multi-users video conferencing could make Google quite the competitor in more than just the social network industry. Users who have long bemoaned some of Skype’s capabilities, or lack of, may find themselves fans of Google Hangouts soon. Huddle can also be used on mobile devices via an app for the Android platform.

Google +1 Limited

The current version of the Google +1 system has only been released to a limited number of users but Google reps have stated that it hopes to make the entire scale of social network options available to the millions of consumers who use many of their other features every day.

Google denies that plus is a competitor with Facebook and emphasizes in so many words that they are not ‘out to get’ Zuckerberg’s social network, but rather focusing on what their users need to ease any element of their digital requirements, one of which has definitely become social networking.

More on Google +1

Google +1 Goes Live with Adwords

Google Search goes social with +1

Trending Companies: Google innovates?

Sources:

  • Google Challenges Facebook
  • Hands on Plus

Filed Under: Basil's Blog #AIa, Branding & Marketing, General, SEO Search Engine Optimization, Social Media Topics Tagged With: facebook, google, SEO, Social Media, Visibility

Google +1 Goes Live with Adwords

June 29, 2011 by Basil Puglisi Leave a Comment

Google Experimental Labs has been testing its +1 feature, similar to a Facebook “Like” for a few months now. For those participating in the experiment, a +1 box at the end of each website’s title on a search engine query display allowed them to give their digital stamp of approval to sites they enjoy.

So far, the Google +1 experiment has fared reasonably well during its beta term. When participating in the experiment any user viewing a search engine query display can see where anyone in their network has given their virtual thumbs up on a site.

Adwords +1

Now however, Google has plans to add the +1 feature to their Adwords advertisements. This means that if your business has an Adwords campaign, any viewing this ad can choose to give it their approval with a +1 click. This also means that anyone in that persons network who sees the same ad, will see that their friend has also given the ad their approval.

How could this be beneficial to your business? If, for instance, you are in the travel business and are using a Google Adwords campaign to advertise your seaside hotel in Florida, and a group of office workers in Illinois are planning a visit to your area, likely many will take to the net.

If office worker A’s daughter took a trip to the same area last year, loved your resort, and gave the Adwords display a +1 click to show her approval, perhaps office worker A, will also give it a click, check into your resorts amenities, and decide upon you for their impending stay.

This worker also likely has their co-workers in their network, so as their co-workers do their own searches, and see your ad, they could see the same ad, +1’d by their trusty co-workers, and now you have several who are on the way to your resort as quickly as they can get there.

+1 Your Landing Page

Business owners will now also want to take advantage of adding the Google +1 option to their landing pages, right next Twitter and Facebook most likely. Adding this will give viewers the ability to +1 your site from the inside, and not just from their displayed search engine results.

This gives those who are fans of your website the ability to share with their friends without intrusive interaction. They will simply be able to see whether or not any of their friends connections would choose your site out of a list of sites, or advertisements, when queried. 

Early critiques attack the need to be logged into a google account to particiapte or see the results, but prticiaption issues exist with facebook too. Even more intereting is that the latest trend in sharing seems to be LinkedIn. While the +1 has done well in the early beta stages, only time will tell how google’s answer to the facebook “like” will playout over time.

Sources:

  • Google: Inside Adwords
  • Google +1 Adwords and its Effect on Landing Pages
  • Google +1 Impact on Adwords
  • Google +1, How Adwords Advertisers Can Prepare

Filed Under: Basil's Blog #AIa, Digital & Internet Marketing, SEO Search Engine Optimization, Social Media Topics Tagged With: +1, advertising, brand, business, google, internet marketing, Marketing, plus one, Social Media, Visibility, Visibility Marketing

Social Media Trends in Europe and Russia

June 29, 2011 by Basil Puglisi 5 Comments

The use of social media is certainly not limited to the United States alone. In fact, for some internet users, social media networks may have been their first experience in connecting to someone outside of their own local, state, or even country.

Russia has a significantly different social media audience in the simple fact that in comparison to the U.S. it is extremely small. The total online population of Russia is just under 60,000 and only 42% of that population is using online capabilities at all.

Russian Demographics

According to eMarketer, 61.9 million people in Russia will use the internet by 2013. This would be a significant jump from 2009 where the number rested at 45.8 million. Although the minor numbers may seemingly indicate otherwise, Russians are actually the most arduous social networkers when it comes the length of time spent on social media sites per user.

Odnoklassniki, Russia’s main social network has a reported user-base of around 30 million. The site helps to connect classmates in Russia and the Ukraine and has over 8 million visitors per day. Nearly 75% of the online population of Russia visited at least one social networking site during the month of the study in August of 2010.

Russians are spending more than double the worldwide average time of 4.5 hours on social networking sites. This makes it rank high at #1 among all countries with reported social networking statistics and open social media option engagement. Following Russia is Israel with an average of just over 9 hours per visitor. Israel is followed by Turkey with 7.6 hours per user spent on social networking websites.

This means that in spite of Facebook’s worldwide powerful command in social networking sites, in an overall majority of this specific internet market, Facebook actually ranks fifth in Russia with just over 4.5 million users. However, recent years have seen increasing growth in Russian internet users who utilize Facebook as a social network option.  This is causing Facebook to quickly outpace the other five top social networking sites. 

European Social Media Statistics

Currently, the top ten countries for social networking are ranked by the time spent per visitor. The current worldwide average time for visitors spent on social networking websites is 4.5 hours. In a 2009 Rapleaf study, it was shown that females are far more active in social media than men. However, this study was focused on the U.S. A newer study from Comscore showed that the same rang true for European countries such as France, Germany, Italy, and Spain. It should be no great surprise that the younger set of females ages 15 to 24 spend the most time of all age groups on social sites than their male counterparts at a generous 8.4 hours each month. What may be a bit more astonishing  is that the next age group on social media time consumption lists isn’t the 25 to 34 year olds, but the older group in the 45 to 54 year olds. The studies actually showed that the 45 to 54 year olds spent more than double the amount of time on social networking sites than the males of the same age group.

The short top ten list of countries leading in social networking capabilities are:

  1. Russia
  2. Israel
  3. Turkey
  4. UK
  5. Philippines
  6. Canada
  7. Indonesia
  8. Finland
  9. Spain
  10. Puerto Rico

Many European countries utilize social media websites that are not commonly used by U.S. internet users.

Friendster is relatively popular in Russia, while Hi 5 is frequented visited by users in Spain and Italy more often. Netlog is also highly popular in Spain and an unfamiliar sight for U.S social media users known as Studvyiz, is Germany’s most popular social media outside of Facebook and Myspace.

Sources:

  • Edelman Digital
  • Internet World Statistics
  • IAB Social Media Measurement Guide
  • New Media TrendWatch – Russia
  • Russia – The Fourth Largest Social Networking Market in Europe
  • Russia’s Social Network – Odnoklassniki
  • Slideshare IAB Social Media Research

Filed Under: Basil's Blog #AIa, General, Social Media Topics Tagged With: advertising, analytics, internet marketing, Marketing, Social Brand, Social Media, Visibility, Visibility Marketing

Transparency & Social Media

June 27, 2011 by Basil Puglisi Leave a Comment

Embracing social media 100% may be the best investment, you as a business owner, can make for your company and brand. However, businesses already renowned in the social media world, can also be considered pioneers of this method of advertising and marketing.

Although many have heard of the benefits, fear of possible damage may have kept them at bay long enough that they are just now dipping a toe in the proverbial social media pool. Some of these businesses may be ultimately considered about the meaning behind the transparency of social media  as well as the implementation of.

Social media marketers speak about social media transparency and the importance of being open, authentic, and honest about their company’s brands or opportunities. However, keeping in mind that it is all about the people, and little of the product, that is the most important element of maintaining a balance in social media transparency.

What is Social Media Transparency?

Commonly, this phrase is used in reference with news media to inform the public why and how the business gathers information from a variety of sources. This is really no different than providing the name of which reliable source told you what. We already regularly do this in our daily rumor mills. The discussion of odd or unusual details may illicit a “who told you that?” Social media transparency only makes this a proactive measure. “This is what I heard, and here are the reliable sources that support that notion.”

As a business, sometimes your only role is to provide those details, the who as important as the why, and for many companies, being a reliable source of sources is just as important to their visibility. Regardless of the stepping stones of sources, the point is to lend credibility to your message, and build trust with your consumers.

As an individual we check-in and tweet with data, photos and more, so if we are transparent, we expect business to do the same right?

Transparency in Digital Media

When considering this element in relation to social media and most certainly when it comes to covering or reviewing products, or social business blogging, the main focus is to be open and honest in all elements of what you share. Are you doing a review for the new iPad? Share right away with your viewers that you received an iPad to research and blog about their product. As long as it breaches no contract, it is also good to share if you may not have received a free device to do your review, but that your review was paid or sponsored by another source.

It can also be used as a simple means of saying “Hey, I heard about this idea from a post at www.referencedsource.com and thought I’d share my opinion, thoughts, or review of this idea.” Not only is this the transparency that should be focused on, it is also good netiquette. It is the acknowledgement that while your post or blog is not created by a specific expert in a field, it is based on one, and here is the person who wrote the material that inspired your own.

If your business or brand is highly followed on Twitter for a specific reason. Perhaps because you are the go-to company who helps to determine the safest toys for children. Advertising a toy as ‘safe’ because you were paid to do so, without sharing that you were paid to do so, is not only misleading, but can be the beginning of the end of your brand and every consumer who values its sources.

Can You Trust Me?

Although not all reasons behind transparency can present such dire consequences as the reference to children’s toys, the lack of transparency can indeed cause a shining company to fail simply due to lack of disclosure.

Social media is no doubt, a double-edged sword. The same format that can make your company’s brand a vital one, can also hammer away at it until transparency transforms into invisibility.

Sources:

  • Data Privacy, Social Media and Transparency
  • Social Media Transparency
  • Does Social Media Transparency Matter in the Real World?
  • Transparency in Social Media; Do You Trust Me?
  • The Space Between Twitter and Transparency

Filed Under: Basil's Blog #AIa, Branding & Marketing, Conferences & Education, General, Social Media Topics Tagged With: advertising, brand, internet marketing, Social Brand, Social Media, Visibility, Visibility Marketing

Social Media For Recruiting

June 22, 2011 by Basil Puglisi Leave a Comment

It wasn’t long ago that social media was defined solely as a way to learn how a friend just ate at a great restaurant or who was getting engaged.

However, social media continued its evolution and became particularly useful for companies to locate, recruit, and learn about candidates for open positions. Using social media for recruiting has quickly ignited a hiring fire, lighting the way for many. While sites like Facebook, Twitter and Myspace are still often used for ‘fun’, as well as business, others like LinkedIn have become known as more ‘serious’or ‘professional’ space.

So how does a company effectively search and target potential candidates from such a large pool though?

Recruit from Your Own List of Friends and Followers

Using Facebook, Twitter, and LinkedIn can all be useful in recruiting by being able to distribute information about open positions quickly and efficiently to large number of people. Recruiters know they’re distributing information to candidates who will take notice, especially since jobseekers are turned off by sites like CareerBuilder.com which have become filled with spam.

There are a number of free resources available. On most social media profiles, companies can use their status box in order to announce open positions, and of course good old fashioned networking is the best tool of all. On LinkedIn, after building connections of industry peers including co-workers, clients, and local companies, one can browse the profiles of each other’s connections, and then ask for introductions.

Link Up with LinkedIn

Another useful way to recruit on LinkedIn is by joining relevant groups and staying active within them by participating in the group’s discussions and keeping their eyes open for those who are active and knowledgeable.

While similar tools are available on almost all social media sites, LinkedIn gives recruiters the ability to not only view a candidate’s resume, they can also see any recommendations the candidate has received from their peers. The ability to give and receive visible recommendations is a tool that’s not as ‘visible’ and specific on other social media sites. Additionally, recruiting companies on LinkedIn can post available jobs and sign up for LinkedIn Talent Advantage, basically a toolbox for recruiters, both for fees.

There’s no reason to be afraid of approaching candidates. A recent survey on Internships.com found that almost 80 percent% of respondents didn’t mind if a company made contact about potential opportunities, so now is the time to make use of the many tools social media has to offer.

[youtube=http://www.youtube.com/watch?v=exfA5y4txms]

Sources:

  • How to: Use Social Media for Recruiting
  • Social media for Recruiting
  • Social Media in Recruitment
  • Internships.com

Filed Under: Basil's Blog #AIa, Branding & Marketing, Conferences & Education, Digital & Internet Marketing, Social Media Topics Tagged With: Business Consulting, LinkedIn, networking, recruiting, Social Media, social network, staffing, talent, Visibility

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