@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

Visibility Marketing

A Few Quick Pointers For Building A Successful Business

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There are a couple things that I have learned over the years about being able to successfully start a small business from scratch and build it into something potentially special over the long haul. A few of these things are actually pretty basic when it comes down to it, but the others definitely take some precision and hard work for the business to get off of the ground.

Create A Promotional Message

One of the first important things that I learned is to make sure to use one simple message to promote the business that you are building and trying to sell. It can get quite confusing for a potential consumer if there are a bunch of mixed message being sent out by your business. Just keep it really simple and to the point that you are trying to make and hopefully that message will in time sell itself.

Create An Advertising Strategy

Strategic advertising is probably the most overlooked and unappreciated aspect to any successful small business plan. You need to make sure to set aside about seven to fourteen percent of your gross target for marketing and advertising. Also, make sure that the ads that you are putting out there for the world to see are tasteful and to the point. You do not want people getting the wrong idea about your company or even not knowing exactly what it is that you are trying to sell.

Always Be Available To Your Customers

It is vastly important to be able to be reached by phone or by email at any point in time to answer the questions of your potential customers. There is nothing more frustrating for a consumer than to have an inquiry or problem with a product and to not be able to reach the company in which they seek advice or the ability to troubleshoot the issue. Be easy to contact and you should be golden in the customer service aspect of your small business.

Keep Your Customers Interested

The last little bit of advice I am going to give you is to make sure that you create a little bit of curiosity amongst your potential client base by mixing things up a little bit and throwing a few curve balls their way. Try coming up with new and innovative ways to advertise your products and make it exciting for someone who is in the market to buy whatever you have to sell. Fresh and interesting things will keep your customers interested in your company.

I hope these quick pointers were helpful to you and your future business and I wish you the best of luck in all that you decide to do.

Making People Aware Of Your Business With A Small Budget

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There are quite a few simple and easy ways to get the attention of potential customers of your company with only a small budget to work with. This may sound like a difficult thing to do since the bigger companies have a lot more money and resources to work with, but it is in fact one of the original ways of doing business and works just as well now as it did way back in the day.

One smart thing that you can do is to make up a nice coupon book online or to give out to the local residents through the mail. This coupon book will offer discounts on whatever it is that you are selling and start to get people on your side about your products. Nothing makes people more excited than knowing that they do not have to pay the going rate on something that would normally cost them an arm and a leg.

Another really simple and inexpensive way to get noticed is to get your business phone number listed in the local phone books. This usually does not cost a thing, but make sure to use a land line because cell phones will probably run a little bit more money than you will likely want to spend on that type of advertisement.

Find Digital listings, there are a lot of comapnies and websites that provide listing services for FREE!!! Take the time to get an accurate listing, some even offere customization or updates for free.

You can also try to get your company enlisted at a trade show or some type of job fair scenario. This will get the public to notice you. As we all know, word of mouth marketing is probably the best and cheapest way to do business these days. As long as people are able to bear witness to an actual company and the products or services that they are selling, they will buy into it if it fits their needs.

Even though using a website to promote your company can get a little bit pricey at times, being able to split the cost with another company is a good way for both of you to save a little bit of cash while allowing the public to catch a glimpse of your company. This will also allow you to start building business relationships with other companies and show that you can be counted on to help out if you are needed to.

All of these things are cheap and easy ways to get your company off of the ground. Most people do not have a lot of spare money lying around when they start a new business, so it is best to find creative ways to work with what you have at the moment and build on it as you gain more and more income.

Google bookmarks

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Google Bookmarks allows its users to bookmark their favorite pages and save them remotely so they can be accessed from any computer with a use of a password.

Why is this service important? You do not have to have your computer with you when you want to show something interesting you have bookmarked.

If your computer crashes, you have a place to go to and retrieve all the bookmarked pages you had.

Lists are private by default, but once you’ve created one you can share it with specific friends or even publish it. Google allows the users to post their bookmarks and share them with others.

Sharing lists can help you collaborate with your friends on common interests or activities.

With Bookmarks, you can also organize your content using labels and/or lists. Like labels, lists let you organize your bookmarks into categories for easier retrival.

Social Brand Visibility: Tumblr at Your Service

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A different kind of social media can be found in a site called Tumblr. They declare themselves as being the easiest way to express yourself. How can you do it? By quick and easy blogging.

Tumblr was co-founded by David Karp and Marco Arment in 2007. It emphasizes its customization and ease of use, with a simple sing up and log on. No need for knowledge in the world of coding and computer language. Each user gets his own tumblelog where he can post his thoughts and feeling.

Posting can be done either by text, quote, picture, video, link, audio or chat. Participants follow other members’ tumblelog, just like it’s done on Twitter, for example.  Updates of the people you follow appear on the dashboard in one stream.

Users can “like” a post to let other users know what they found interesting and reblog it on their own tumblelog. They can comment on posts and start a conversation.

When it was launched, 75,000 bloggers left their previous platforms and converted to Tumblr almost immediately. Since then, more than 3 million users joined in. Tumblr has mobile apps that let bloggers blog from wherever they are.

As of the beginning of 2010, the site averages 2 million posts a day. With 15,000 new users joining every 24 hours, it is still growing rapidly.  What’s more, it has a retention rate of 85%, compares with Twitter’s 40%.

Tumblr is amazingly fast and processes 10,000 posts an hour. It lets you update post to your Twitter and Facebook accounts as well. All their services are clearly offered on the front page and are, as they promised, easy to use.

Social Brand Visibility: Do You Digg It?

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“A place for people to discover and share content from anywhere on the web.” This is how Digg calls itself.

A user driven social network site, everything on Digg has been submitted by members. Other users can vote on the submission and the most popular stories go up to the top and are displayed on the front page. In its initial version, in 2004, you could also bury a story by digging it down. In later versions this feature has been deleted. Of course viewers can leave comments about what they saw.

If you want to know the hottest news and what people are talking about at the moment, Digg will provide that. “The power of breaking stories before anyone else”, is how one of the founders, Kevin Ross, calls it.

The front page of Digg contains the title of a story others have found interesting, a short description and a link. One click will get you to read the whole story. You can customize your home page by deciding which major news media you would like to follow and your areas of interest. The categories include business, entertainment, gaming, lifestyle, offbeat, politics, science, sports, technology and world news. A story that has wide interest and posted on Digg has been known to crash a site or two.

As of November 2010, Digg is ranked 125th in website traffic, with unique monthly visitors standing on 15.1 million. It is estimates that 34% of the site users are from the United States, where it ranks # 74 and it is even more popular in Pakistan where it ranks #18.

Visitors to Digg.com view on average 4.4 unique pages per visit.

How to Use social Media to Spread the Word – YouTube

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Many small and medium businesses try to engage their customers through Facebook and twitter. Another venue you might want to look into is YouTube.

Here are some examples of small and medium businesses who took advantage of YouTube and the results that effort generated.

Case Study # 1:

A hair care product company, operated by the owner a woman from Los Angeles, decided to increase her visibility by going on YouTube. While pocking around in the site, she notices a few questions posted by users of products in her niche. She offered support, advice and suggested trying her products. She urged the users to tell her if it worked for them.

The result? 2 years later there are over 5,000 videos showing people using her product. The attention has helped raise her sales by 40% and pushed her 7 year old company into profitability.  The products are now sold in Whole Foods and Target as well.

And she didn’t post one video of her own. She waited for the video bloggers (vloggers) to do that: “When dozens of different vloggers with their own unique hair types actually video themselves applying the product in the shower in one continuous take, it’s hard to dispute how it ends up looking” She says.

Recently she hired some of the vloggers to help her in her YouTube campaign.

The push shouldn’t be a hard sale. Forum posters can smell those a mile away, she says. Companies have to establish themselves as being helpful so their recommendation will be taken seriously.

Case Study # 2:

A knife company used the same tactic. They didn’t start a conversation about their knives, but they reacted to questions and offered suggestions. They interacted with the posters by sometime offering them to try a knife for free or for a limited time.

Today, there are almost 4,000 video blogs about their company. They make sure to stay on top what is being said. To provide good customer support, the company employees (all 5 of them) are alerted every time a comment comes in and they answer, sometimes from home and in the middle of the night.

Being accessible promotes loyalty to the brand, says their marketing director. Forums reflect that.

Case Study # 3:

Makers of a new, very small, digital camera learned the hard way how important it is not to hard sell. Their efforts to brand the camera on bike riding forums backfired. People were annoyed with them and pointed out foreseeable problems even without seeing the camera up close.

The company listened to the complaints and laid back. The result? 7,500 videos about their camera, done with their camera are currently posted on YouTube. More than 15% of their business comes from YouTube.

Listening to Vloggers helped the company to further develop their equipment into niches they have not thought of. When people talked about mounting their small camera on remote control cars and planes, they manufactured a kit for that purpose. It is one of their best sellers.

You can use YouTube for more than just posting videos. Using their channel system is a good way to find out what people are talking about, what they want and what they suggest. Then you can assess how it pertains to your business.

Word of Mouth Goes a Long Way

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What is social media, really? It is a way for people to connect without taking into consideration physical distances and limitations. It is a way for people to ‘hang out’ together without leaving their homes.

It is also a way to broadcast to the world, in 140 characters or less, how you think and feel at the moment and what are doing or about to do.

Social media can be also used to wade through all the sea of information that is at our fingertips. Peer recommendation narrows the playing fields. People can share things they have discovered, create lists which can be exchanged and used as a specialized search engine. Social media enables people talk about the events of the day, news or gossip, and share their expertise with other people.

That is where social media and small business interact. A good word of mouth can go a long way.

To be affective in a social media campaign there are few things you should know before jumping in:

Be relevant to your audience. If you are creating campaigns that are meant to be seen around the world, make sure it will be understood by the market you aim to engage. Look at the twitter campaign of a company like Dell, for example.

Build credibility and trust. Let people know you on those social circles, forums, blogs and groups in your niche before you jump into selling. Establish yourself as an expert in your field. Be consistent and answer questions in a timely manner.

Listen to what people have to say, adjust and improve. That is one of the great benefits of social media. You can hear loud and clear what your target audience wants and talks about. Whole Foods has a Twitter account that is very active and used to post actionable advice. (i.e. “Bring it back to the store and we will…”)

Be visual and fun on your social media pages, if it fits your brand.  Look at what McDonald did on their Facebook pages or what Carl Jr. does on their YouTube channel.

Show your customers you care about them and about your product. Convince them you are there to improve their lives. Provide tips, Q&A and advice. Look what Nike does on their blog as an example.

Transparency. Show people that you take their advice seriously. There might be ideas in those posts you haven’t thought of. Starbucks, for example, has a website for ideas and they show where this idea is at the moment; under review, reviewed, coming soon etc. People know they are not wasting their time posting. This is a way to build a community.

Consistency.  You have to keep the brand alive and create familiarity. You’ll have to be active and update regularly.

There are many examples of successful social media campaigns done by big companies. American express, for example, did a short campaign to win a few VIP Glee Experience Tour tickets and got 250,000 requests. Papa Jones is working with Facebook, creating competition for creating a new pizza that will eventually be sold at it stores. Pepsi Co. created a campaign to name their new Mountain Dew drink through Facebook. Virgin America offers promotions through their Twitter account (They offered 50% off tickets to the 500 first clickers). It sold out within 3 hours.

Easy for them, you say. They have PR departments and people devotes solely to social media. How can I, the small business owner do all this and still run a business?

Even though those campaigns are called “free”, you still need to invest in them – your time. There are ways to make it easier:

  • Your campaign is not as big as theirs. You will not have that amazing response the first time you try.
  • Delegate, if you can. Don’t try to do it all by yourself. Create a separate account for every employee, and share in the responsibility.
  • If you do not have employees, you can hire an off-site specialist who can help you set it up and update it, with your personal collaboration of course. A couple of hours a day should be enough.
  • There are programs which allow you to get all your social media alerts on one page, for easier navigation.
  • The next step can be to have software that will alert you every time your niche is mentioned in social media sites. It is a way to get early leads and establish yourself as an expert.

It is not all-or-nothing proposition. You have to put your toes in the water if you want to learn to swim. A good word of mouth can go a very long way.

Google’s New Product Ads

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When looking to buy a product on the internet, what are you most interested in finding?

Most people are interested in two things; the look (image) of the product and the price. After completing the query customers have to go from site to site, look for that specific product and do some comparison shopping. Wouldn’t it be cool if those two elements will pop up with the search results?

Google thinks so. Just in time for the holidays, Google introduced a few days ago a new type of ad to their advertisers, called “Product Ads”.

No more few lines of text based on keywords appearing in the search result. Now you can see the picture of the product and the price in one glance on the search result page. Google is stepping into comparison shopping.

The system has been tested for the past year on some 800 advertisers and is now open to all.  As a user of Google search engine, you probably have noticed it under shopping results. A picture, a price and the website.

“Product ads” marks a shift in how Google runs its business model. No more different keywords and different biddings for each phrase using AdWords. . Advertisers can now pay only when a purchase is made, not per click that directs customers to their site. The other big change is that Google chooses when to show the product.

The advertiser give Google the feed to its products and Google automatically matches queries to what it thinks the customers is looking for.

Business owners who have tried Product Ads, say they liked the results. You might give up a little on the flexibility of different keywords but what you gain is big savings and eliminating the guessing game and the risk of AdWords. If before a hundred clicks with no conversion had to be paid for, now if there are a hundred clicks and no conversion, advertisers don’t pay for it.

Google product manager says that in the test period the click through rate increased by 50% compared to text ads. The new system is different from the “image ads” Google introduced a few months ago, which show up only if customers click the images search. These are still tied to keyword search and are still paid per click.

“We think it means we’re going to have a much broader range of products in Google,” said Dennis Woodside, vice president of ad sales for the Americas. “Product Ads” make a lot of sense for e-commerce sites and follows Google’s increasing venture into comparison shopping on the search engine result pages.

Instant Preview – A new Google Tool

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Google is moving ahead in full steam. Not only the search results are now displayed while you type your query, and change with each addition of a letter (Google Instant), Google Places displays businesses fist when you type in a place name.
This month Google has released Instant Preview, and you already have it in the result page.
Instant Preview provides a snap shot of the landing page on the result page without having to click on the link. If until now the search results offered a title, a snippet of the text and the URL, now it can give you a visual view of that page as well.
Next to the search result there’s a magnifying glass. Click on that and you will see how the website looks like. Once you clicked on it one time per page, when you hover the cursor over the result the page appears.
As Goggle puts it on their blog: “Instant Previews provides a graphic overview of a search result and highlights the most relevant sections, making finding the right page as quick and easy as flipping through a magazine.”
The technology behind it is amazing. No more 20-30 seconds to upload a picture. When you type a query, Google’s machines match it with an index of the entire web and present you with the results usually in under one tenth of a second. Once you click on the magnifying glass, images of the next results load up in the background without interrupting the speed.
The landing pages have become much more important now. Searchers have no longer a need to click on the site to see the content. E commerce and advertising will have to adjust.

Facebook Places- Where Are you?

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For years, since the beginning of the World Wide Web, its mission has been to globalize, to connect, to turn us into a global village. Geography did not matter much anymore.

These days the trend seems to turn inward, to localization. Google places shows businesses listings first when the query includes a specific place. Different mobile Social Media tools like Foursquare and Gowalla appeared, aiming to help friends tell other friends where they and connect with them physically.

There is no one bigger than Facebook in the Social Media world. With over 500,000,000 users and growing, it is the king supreme of virtual friendship. How ironic it is that now they are trying to help you connect locally and physically.

In August 2010, Facebook started operating its Facebook Places, an application that with the help of GPS, lets users check in on their mobile phones and show their location, in hope that if you are close, you might swing by and spend time together. That put businesses in the middle of the social game.

You can leave comments on Facebook about the places you’ve frequented. Cheers and jeers alike. You can recommend a certain dish, complain about the service or by leaving a recommendation you can introduce people to a new place.

About a week ago, on November 3, 2010,   Facebook’s Mark Zuckerman unveiled new features on their mobile app for iPhones and Androids, and this addition makes it much more interesting to business owners.

The new applications are called “Deals” and “Single Sign-On” and they aims to change the way customers and businesses interact.

Deals – this app allows business owners deliver information about specials and discounts to their customers, which are redeemable when the user ‘checks in’ at the place. It also allows customers to posts deals they have found, and when friends use the establishment they also get a discount.

Business owners can turn their customers into an extended sale force by peer recommendation on Facebook.

Businesses can also offer deeper discounts to friends who bring friends with them, or friends who heard about the deal through the first source. Each customer becomes a potential sales agent.

‘Deals’ has three different types of rewards a business can offer. It can be based on “loyalty,” on being “friends” or for “charity.”

The app tracks each time a specific person visits a store and takes advantage of a deal. This way, businesses can offer incentives to their most loyal customers.

The “Single Sign-On” app brings benefits to users and business owners and provides more connectivity. This feature allows Facebook users to log in and access other social media sites like Groupon and Yelp without having to log in separately. Those companies have now a new marketing tool and the ability to get to thousands of new customers.

Location-based technology has become an essential part of building solid, lasting relationships with the customers, say representatives of Facebook. If before business owners did not know why they have to be on the social network sites, now they have a definite reason to do so.

And it might be a game changers when it comes to e commerce and business advertising.