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Professional Spotlight: Stephanie L. Schierholz (NASA)

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Stephanie Schierholz is the Social Media Manager for NASA, buts that’s not all. This talented professional like many others also participates as a active member of other organizations. At the time of this article she is president-elect for Women in Aerospace, an inaugural member of the British Council’s Transatlantic Network 2020, and a member of the Public Relations Society of America.

Stephanie earned her MBA at Georgetown University and also holds a bachelor’s degree in Business Administration and English.

Stephanie’s most recent work is in a new frontier at the Space Agency, as the Social Media Manager. It was during the Social Media World Forum in New York City that dbmei staff learned how NASA had a thriving social media presence and how it had been built by the brave souls who volunteered their time to generate a new communication tool for NASA. Unlike many other agencies and organizations NASA cannot advertise, which until recently left the agency at the hands of reporters. Now social media provides NASA with the opportunity to communicate and reach out to millions of followers. In addition to the recent TweetUps, they had the opportunity to do some location based services checking in on Foursquare, from SPACE?

Stephanie is passionate about change and everything space, but what you might miss is the underlying message about how she does that, it’s through communication.

While most can get lost in causes and ideas, Stephanie has stayed true to the core value that it’s all about communication. Stephanie sees social media as a “tool” that has done wonderful things allowing people and organizations to communicate. This was relayed intensely when she talked about both her experiences at NASA and with the British Council’s Transatlantic Network 2020. Stephanie shows great interest in communications being the tool to understand one another, in fact when faced with the question “What advice would you have for young people who face struggles and failure?” Stephanie immediately went back to her core explaining that critical evaluation has to be done to understand the “why” and ask questions to both yourself and the people around you.

Stephanie’s advice seems to consistently be about communication and exploration, she urges young professionals to reach out to experts but not be afraid to try something new, and again understand the “why” if someone is critical or when you face failure. Stephanie also warns to be careful, if you do something make sure you enjoy doing it because once you become the expert, it’s only natural that you’ll be expected to do that from now on.

As the President Elect for Women in Aerospace, Stephanie is passionate about opening the doors and setting up support systems by both men and women to help generate more resources for women to seek out careers in “everything from aviation to space and all that in-between”.

Stephanie was raised in Colorado, and has done quite a bit of moving around, but says she is enjoying the east coast for now, and in talking to her you can’t help but wonder if this star eyed professional has something more grander in mind for her future.

Stephanie Schierholz seems to be paving her way to something great, based on the roles she is in now and her passion for exploring new ones, you cann’t help but expect we will be hearing a lot more about her as time goes on.

As of today, Stephanie Schierholz is a passionate and professional contributor to society, social media and a role model for communicators everywhere.

Video: Interview done via Skype has been edited for sections to share on the post and via YouTube, the video is edited from the 45 minute original video to 15 minutes and includes sections thought important by the author.
[youtube=http://www.youtube.com/watch?v=pAQwpsXnBTU]

dbmei.com previous article on NASA from Stephanie L. Schierholz Presentation at Social Media World Forum North America:

#SMWF: NASA’s ‘Out-Of-This-World’ Social Media Engagement Success

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Facebook Marketing Solutions – Staying Ahead of the Social Media Game

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There are so many Facebook Fan pages dedicated to marketing and social media topics that it can seem nearly impossible to zero in on those that actually offer true education and not just covert advertisements of their own products. When searching for an educational Facebook Fan Page, you may have already found that having one source for everything you need is nearly impossible.

Facebook Marketing Solutions may have found the perfect combination in Facebook Fan Page Marketing Education. It supplies more than one needed element when planning a full-bodied marketing campaign. It is proving a useful tool for helping internet marketers reach their targeted consumers.

Run by employees of Facebook, you can find an abundant wealth of information here that can directly benefit your business.

APIs

Through efficiency and innovation, Facebook’s marketing APIs can help marketers achieve success. The companies listed on the Facebook Marketing Solutions page have developed proprietary tools with various functions for reporting, monitoring, campaign management, and ad creation.

They also provide a list of managed services. Managed services generally support both business models but may, in some instances, use different brand names.

Some of the available API tools include:

Tools

Some of the managed services listed include:

Managed Services

Success Stories

With a long list of small and large business success stories available on Facebook Marketing Solutions fan page, users in any industry should be able to find a story similar to their own goals for business growth.

Here are a few stories we previous covred on dbmei, Facebook Success Stories

Endless List of Resources

Facebook Marketing Solutions fan page seems to have an endless list of resources.

  • Facebook Marketing Bootcamp U.S.
  • Facebook Marketing Bootcamp U.K.
  • Videos from Business Leaders like CEO, Chris McCann at 1-800-Flowers.com & Sheryl Sandberg, COO of Facebook.
  • Past and Future Events Listings
  • Business Boost for Beginner Small Business Owners

You can find resources and case studies available on their wall at any given time on such things as scaling, product development, and even a good buy or two along the way.

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LinkedIn Groups: Analytics, Stats, the data

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LinkedIn is by far the biggest professional social network and the second, after Facebook, in the total registered users in the social network world. 120 million register users as of August 2011 in about 200 countries and in 10 languages.

What started as a place to connect those who are hiring with those who are looking for work, and to do that based on personal contacts and recommendations, offers now much more than that. Users can upload photos to help in recognition, they can follow different companies and get notified when a job in one of those becomes available, and they can form a Group. As of 9 months ago, there were 870,612 groups, most of them employment and business related.

Group enables a limited discussion area and moderation by the owners and managers. It can be accessible to members only, or open to all. It is an effective way for B2B advertising, building leadership and driving traffic to your site.  Groups draw users for a longer session, experts say, and thus enabling a person to introduce himself and become noticeable. This has become a way for a person to establish himself/herself as experts in their field, on top of being a wonderful way to target customers.

Up until now, users only knew the number of people in a certain group, but this month LinkedIn added Statistics to the Group function to show in a very visual way, the most important facts about the group; a summary, the demographics, the growth and the activity of the group.

Within those tabs you can see the information in greater detail; where, geographically, are most members located, how many active members the group has, the discussion rate and how many people joined recently.

This kind of information, LinkedIn thinks, will give new members more in depth information and make the decision process, whether to join or not, much easier.  In marketing, this information gives the business owner information that he did not previously have. If you are a local business owner, the location of the people in the group you are targeting is an important factor.

The statistics shows the growth of the group, a great tool for the group manager, which enables him to see the daily activity and response to ad campaigns.

LinkedIn have been paying attention to its Group function in the past few months, unveiling new features. In November their numbers grew to 131 million members  worldwide and 1 million groups.

Why data?

[youtube=http://www.youtube.com/watch?v=akLmMAnQDVk]

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Google+ Pages Open the Doors for Brands and Businesses

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This past June, immediately after Google launched it’s highly anticipated Google+ social network, internet savvy businesses like Ford, Dell and Mashable.com rushed to create pages for their brands. Only to have them removed a few days later. Google’s announcement soon followed: “In the meantime, we ask you not to create a business profile using regular profiles on Google+. The platform at the moment is not built for the business use case, and we want to help you build long-term relationships with your customers. Doing it right is worth the wait. We will continue to disable business profiles using regular profiles. (Christian Oestlien Ads project manager on Google+)

One hundred days later Google delivered on its promise. On November 7, 2011 Google+ announced the grand opening of Google+ Pages worldwide.

Google+ Pages allows businesses, brands, and organizations create their own page and establish a circle of like-minded people who enjoy the brand and want to talk about it. Not only does the page allow having a conversation with brand representatives in a way of personalized customer service, it also allows the group of followers to have a conversation with each other.

As Google+ puts it, when it talks about the customers: “…we want to make sure you can build relationships with all the things you care about—from local businesses to global brands… this means we can now hang out live with the local bike shop, or discuss our wardrobe with a favorite clothing line, or follow a band on tour. Google+ pages give life to everything we find in the real world. And by adding them to circles, we can create lasting bonds with the pages (and people) that matter most.” (Google’s blog)

Not only brands and businesses are involved. Google+ wants to enlarge the circle of users to local business, products, corporations, institutions, organizations, arts and entertainment, sports teams and more. They have been working with businesses since the launch in June to understand the needs and requirements of brand names. You can see the pages of these businesses already active:

  • Dallas Cowboys
  • Macy’s
  • Pepsi
  • Toyota
  • Anderson Copper 360
  • X games
  • Zen Bikes
  • The Muppets

Having pages for brands and businesses is nothing new, but Google+ has a few advantages over the competition:

  • People can recommend the brand easily by pressing the +1 button, and start sharing immediately.
  • A brand can have more than one page. A car manufacturer, for example, can have a page for each of its models.
  • Although Facebook has over 500 million users, and Google+ has, so far, about 50 million, the biggest advantage of Google+ has to do with the billions of queries made every day on the search engine, most of them looking for businesses or services. Google will include Google+ pages in its search results.
  • Direct connect – The easiest way to find a band you like to follow or a product has been amended as well. Typing the sign + before the query will take the searcher straight to the brand page. (Try it with + Angry Birds)

The official announcement on Google’s blog ends with these words: “With Google+, we strive to bring the nuance and richness of real-life sharing to software. Today’s initial launch of Google+ Pages brings us a little bit closer, but we’ve still got lots of improvements planned, and miles to go before we sleep. So stay tuned.

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Facebook Ad Campaigns – Are They Working?

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A World Obsessed with Facebook

[youtube=http://www.youtube.com/watch?v=xJXOavGwAW8]

With so many potential customers on Facebook, Facebook ads should be a profitable and beneficial to your business. With over 850 million users, and 225 million of those in the United States, there is quite an audience to target through the use of Facebook ads.

How Facebook Ads Work

[youtube=http://www.youtube.com/watch?v=Yhn0-MrDR18]

The Facebook Ad Marketplace

Like other online advertising options, Facebook ads are a type of marketplace where the user bids on how much they are willing to pay to reach their prospective consumers and how much they will pay if those consumers take action.

Facebook has become a common place for businesses who are using customized Facebook Fan pages to increase the amount of fans on their page, thereby increasing their consumer base. Fans are simply customers waiting to happen. So how do you make sure you are getting a good ROI from the investment on the ads?

Basic Marketing 101 – ROI

To determine your ROI you should take your gross profit, subtract the capital spent on your Facebook ad campaign, then divide by the expense. This should give you a good comparative measure in which to determine which of your marketing expenditures are most effective for your business.

Has Anyone Had Real Results from Facebook Ads?

If you watched the video above, you heard from Bob Ford, a representative for Papa John’s Pizza. He describes how an ad placed on Facebook increased their Facebook fans by 130,000 fans overnight with a one day engagement ad.

Starbucks ran their own event on Facebook ads for World Aids Day and had an overwhelming 950,000 people who agreed to attend the event. Alex Wheeler, a Starbucks PR rep shares, “I think it (Facebook) is really effective because its part as the content experience that people have on Facebook. They can interact with it. They can actually participate. We can have these shared ideals with our customers.”

The Value in a Facebook Ad as Part of Your Marketing Campaign

The ultimate benefit, just as the Facebook developer in the video states, is that Facebook itself provides not only the venue to advertise to direct demographics, but that its very nature encourages other Facebook users to share the content with their network. This means that with an effective Facebook ad campaign, many of your connections could be made for ‘free’ in the form of users who willingly share your content with others. This digital version of ‘word-of-mouth’ advertising has proven to be highly effective for some.

“The conversations are happening, with, or without the brands participation.”

Do you want to be a part of the conversation?

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#SMWF: How Hilton Does Social Media

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Hilton has one message from their industry that rings true into their social media campaigns. Hospitality is social. If it isn’t, the execs at Hilton think it should be. Their studies into how social media integrates with travel accommodations has shown:

  1. Those who travel often are commonly also active on social media networks.
  2. Those who use these channels do expect their favored businesses and locations to be listening, available, and willing to respond via these networks.
  3. Those using these venues are not only interested in deals, but often also travel advice, and to deal with customer service issues.

Hiltons Wide-Reaching Social Network

Hilton has made finding information on an incredible variety of things on social networks of all types, quite easy. They regularly post interesting videos on YouTube that show a myriad of benefits for choosing Hilton accommodations when you head out for your next vacation.

Check out this video about a spectacular special drink created by one of Hilton’s own bartenders at the Hilton Hawaiian Village® Waikiki Beach Resort.

[youtube=http://www.youtube.com/watch?v=v4xZJbW5uBY]

Not only does this create an interest in this location and its amenities, it also builds upon true customer engagement by giving them a real taste of what to expect on their next trip, but also a familiarity that many can appreciate.

None of the above even takes into account that not only does Hilton engage their customers with this type of open information but they have also effectively engaged the employee. It looks like Hilton has taken the proactive stance that many other businesses have by utilizing their current staff to share the big picture through social media networking.

@HiltonSuggest

Social Media Guru for Hilton, Vanessa Sain-Dieguez, helps implement training for their employees on how to use social media to help take care of their customers. In a comprehensive study on using social media with their guest, they noted one very important issue, customers do not just expect their favored businesses to be ‘listening’ to them, but they also expect them to act.

A highly active Twitter account known as @HiltonSuggest stays on the lookout for those who Tweet messages like:

Although none of these Tweets specifically mentions Hilton, @HiltonSuggest still doesn’t mind offering immensely helpful suggestions based on exactly what folks are looking for in the Twitterverse. Also noticable is the fact that not all of the blurbs thrown into the Twitterverse have hashtags, which shows that Hilton is really listening, the replies show that they are also willing to act, even when it doesn’t mean a direct consumer experience for their industry.

It turns out that dbmei author had written an article that had personally touched him and his family, and yes Hilton was behind it! Check it out here.

Defining Social Media in the Hotel Industry

A panel co-hosted by HVS Executive Search and ESSEC Business School Paris was held on February 7th, 2011 to discuss what the rise in social media means for the hotel industry. Attendees were students, hoteliers and other staff, all of whom declared they are active on at least one social media network.

[youtube=http://www.youtube.com/watch?v=vhg4vug1yZM]

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Express Yourself with Prezi.com

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One of the biggest problems public speakers and businessmen face is how to make their presentation sharp, concise and informative without making is dull and uninspiring.

There is a tool that can help do just that. It is called Prezi.com and it enables a speaker to make video presentations that are unique, informative and entertaining.

Developed by the Hungarian architect, Adam Somali-Fischer, in 2001 as a visual aid in presenting architectural designs, the interface enabled zooming in and out of elements on the screen. Since there was no zooming interface at the time, each presentation had to be coded individually.

In 2007, a Budapest University professor managed to convince Mr. Somali-Fischer to develop a publicly available ZUI (zooming user interface) and in 2009 Prezi.com was launched.

Using cloud based presentation software, any text, video or image can be put together into frames. The designer then decides what is important in this image and how close he wants to get to it. For instance; zooming into the dot above the letter “i” will reveal an image that can grow larger and larger, filling the screen. Designers can pan and zoom between images, add music and sound effects.

[youtube=http://www.youtube.com/watch?feature=fvwp&v=2NsKNL7LJOI&NR=1]

Unlike PowerPoint, another presentation interface, Prezi allows map layout and nonlinear navigation. It can show complex systems in a cognitive and mind mapping kind of way. Although the interface is cloud based it allows subscribers to work offline and save the presentation to their computer on Windows, Mac and Linux.

The designer can pan and zoom, can import media from other sources: videos from YouTube, PDFs and images and create a storyline that will engage the audiences. The presentation can be displayed online and offline and he can collaborate with others, in real time, with Prezi Meeting.

Prezi is a ‘freemium’, meaning customers can use it for free, but they must publish their work on the Prezi site. The Prezi Pro which is the paid option allows subscribers to work offline and they can make their presentations private. Plans start at $59.

The World Economic Forum is using Prezi as part of their media strategy. TED Conferences curator, Chris Anderson, used the interface in his presentation in 2010, as did the British newspaper The Guardian in their new World Map graphics on their site.

Prezi is now available as an iPad app. Now you can create, collaborate and present on the go. There are also publications to help navigate the program.

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Increase Your Facebook Friends and Fans?

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Just as with Twitter followers there are two approaches you can consider. You can add those who are willing to Fan you in exchange for you fan’ing them regardless of their niche or industry, or you can utilize tools and services that offer more targeted fans and friends for Facebook. This means you can either cultivate them organically, or use paid services who will do so for you.

Paid Facebook Friends and Fans

Increase Your Fans offers a great many social media network increasing options. For Facebook Fans they have a larger variety of options than most similar sites. Although this may be the more expensive in options, one centralized site can take care of most of your social networking needs, while supplying you with two important elements in Facebook fans, live users, and niche targeted ones.

Fans Galore is a similar paid Fan site. This site accommodates custom orders and while also in the pricey range, are also worth the extra funds to cultivate a useful Facebook Fan page following.

Fan Page Hookup offers a much more affordable, and a significantly less targeted crowd to be added to your Fan Page.

Free Facebook Friends and Followers Exchanges

Let Us Follow provides an open community of many different industries and interest with users on Facebook, Twitter, YouTube, and more. Site users simply follow members to receive auto-follow backs, effectively growing your network with real users and not clones you may sometimes get with paid accounts.

Hey Gorgeous may have an odd name for a Friends and Followers service, but they have an effective method worth signing up for so that you can gain:

  • 250 Free YouTube Views
  • 50 Free Facebook Fans
  • 50 Free Twitter Followers

Hey Gorgeous does require that you show them where you shared their links on your social networks. Easy work for such a great benefit.

Increasr also offers similar exchange options as users sign in with their Facebook page and “Like” other pages. This generates reciprocal “Likes” for their sites.

Unique Alternative

Wildfire App allows users to create Fan generating content such as sweepstakes, contest, and more interactive events that can bring you natural followers who are already investing some interest in your industry.

There are tons of ways to increase your Friends, Followers, and Fans quickly and efficiently, or slowly and organically. The options here are truly great places to begin.

About Like and Fan Methods  

There are different schools of thought about this, some believe that paying for fans has perceived, others believe that generating real fans is the only value, then there is the middle ground and likely the best alternative. Find ways to target fans using paid services so that part of the likes or following is creating a unique exposure that is similar to advertising and may generate value, while also making the page seem more likable as the quality user does not feel like they are ting an interest into a site with only 30 likes, reducing the perceived value.

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“Privacy” is a great way to stay unemployed, unconnected and extinct [Opinion]

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Social Media does not create a brand, it takes the brand (or character impression) and carries it. Just like in the “old” days when you worked in a community and everyone knew everything about you anyway, social media has played into the global business revolution.

“Privacy is for old People” but perhaps we misunderstood “old”? It was my interpretation, it was for people who try to “network” the “old” way. Keep sending out those paper resumes, no really keep doing it, in the mean time those that are out in the digital space that have embraced transparency are taking all the job leads and finding and creating careers.

[youtube=http://www.youtube.com/watch?v=pexGCUPlUeA]

“Think Digital, Act Social”, this is the best way to find a career and not a job. Your resume starts with one word, Google! This is what almost 90% of hires will go through before they get a job or enter into their career. The power of LinkedIn is not just in its ability to connect, it’s in the uniformity that the professional social tool provided.

A resume was traditionally put on a piece of paper that had a million different formats, was presented in infinitely different ways and contained a variety of info that could range from too little to too much. The paper resume then needed to be mailed, emailed, uploaded into a system that could scrape keywords, if you knew how and where to put them.

LinkedIn created a space that provided basic continuity in your digital resume, then provided you the flexibility to be different without losing the Education, Experience, and transparent influence.

If your concern is privacy, then good luck, your “old” way of thinking is what has you unemployed or in a dying industry.

Here lets show you a example of why this is so important and relevant.

  • Position: Writer
  • Duties: On a regular basis produce a variety of articles on subject “A” that people want to read to help increase site/paper/blog readership.

How will you apply? How will you be evaluated?

  • Traditional Applicant: Resume with impressive samples, clean resume, quality education, phone numbers for references.

vs.

  • Digital Applicant:  LinkedIn Account, this includes a good work history, quality education, samples of articles from the connected blog. The impression that you understand digital, with 500+ LinkedIn connections, a Twitter account with 3,000 followers a Klout score that shows that you influence people in a call to action style with your tweets/articles. A Facebook page that shows who you are as a person, Spouse? Parent? Sports Fan? Alumni? Hobbies? the things that provide comfort about the applicant being hired is of good and cohesive character to the organization. How about the power of say 12 “Recommendations” on LinkedIn from people who you can see are reputable, professional and also of good character.

If you’re going to spend money on mailing paper resumes or email spam, you might want to consider target marketing ads on Facebook or LinkedIn, as you’ll only pay for who you target when you know they have looked at you.

Why this matters?

Social Media transparency is better than the traditional background check, this gives you a look into what has been legally off limits and even though you may say it doesn’t belong as part of the hiring process, the data shows that it clearly is! Now consider the business model, the writer with the traditional resume path only tells they can do the work, the digital resume can show you that they can do the work and generate revenue!

How?

Writers generate content to create readers, the first shows they can create content that people might be interested in, the second using the digital resume shows that they CAN and DO produce followers and views for their content. If you’re an online media source, like a news paper gone digital, you NEED the second writer more. Advertising revenue is about “eyes” the more eyes you get on your content the more valuable the ad space is, the second writer shows that they can generate more “eyes” or views from the start.

Now the same can translate to PR positions, Sales, Business Development and any position where reaching people is important. Then imagine you’re a prospective employee that can show a following or influence over 50,000 people across the social networks that drives 10,000 clicks or views a month, you’re on your way to being your own business. Big brands got to their ivory towers on the shoulders of their employees being representatives in their communities, social media is an extension of that practice.

This is why it’s important to “Think Digital, Act Social”. Having transparency allows you to show value by using digital means to display who you are, the professional and the personal. Things like video, websites, social sites create a foundation that then allows you to act social by reaching out in both traditional networking and digital networking methods.

[youtube=http://www.youtube.com/watch?v=u5e-6psDk8U]

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Jeff Pulver’s Second #BRANDSconf Kicks off This Month!

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The second Jeff Pulver’s #BrandsConf will be kicking off on November 9th, 2011. BrandsConf helps businesses to explore the options for ‘humanizing your brands’ as well as the possible effects this can have on your business.

In recent times, many businesses on and off the web have begun to find that utilizing Facebook and Twitter as a part of their business marketing plan has helped to firmly establish their presence on the web. This provides a new challenge in a business’s marketing campaign. Do you need to need a person, or a team of them to help establish and maintain your brand in the social world?

Views From BrandsConf on Humanizing Brands

[youtube=http://www.youtube.com/watch?v=zBqSRXYMaog]

What to Expect at #Brandsconf

Instead of just standing by and watching those who have achieved success and trying to learn from them at a distance, Jeff Pulver has invited them to attend #Brandsconf  and participate in the vital discussions held there.

You will hear from some of the most creative and innovative thinkers who will share their personal knowledge from the inside of several types of business segments. Since brands can transcend business elements, Jeff Pulver’s hope for #Brandsconf is to have a wide variety of industries represented.

With the same tradition practiced in the #140 Conferences and events, panels will run for ten to twenty minutes and presentations will remain ten minutes long.

Exploring a wide range of topics with the best practices for corporate branding, everyone should be able to come away with a new insider perspective in their particular industry.

About Jeff Pulver

Jeff Pulver is a top-notch entrepreneur who grew up in Kings Point, New York.  Graduating from Great Neck North High School, some of his early accomplishments include the founding of Spreadsheet Solutions Corp. that marketed macros and add-ins for Excel and Lotus.

In 1995, Pulver cultivated an interest in Internet Telephony. During this time, he was a systems administrator for the Cantor Fitzgerald firm. In 2003, Business Week listed him as a tech guru. Co-founder and shareholder in Vonage, a voice-over-ip provider, Pulver also invented a device known as CellSocket. Cellsocket could make and receive cell voice calls through standard telephones.

Pulver also helps to organize the #140conf, or 140 Character Conference, and is an investor in many startup companies.

Guest Speaker Ryan Osborn (@rozzy) – Director of Social Media at @NBCNews

In the summer of 2010, Ryan Osborn was named the first social media director at NBC News. With earlier beginnings as an aspiring journalist, he went from a page on The Today Show in 2002, to reaching the rank of Director of Social Media. However, Osborn does not have the typical view of how to utilize social media.

Osborn concentrates his efforts on Facebook and Twitter in the form of extended storytelling editorials from NBC News, instead of using it solely as a marketing tool. Osborn knows his organization well and knows the specific personalities that make it function smoothly. He believes that if you tell the right story, it will market itself. Having discovered Twitter in 2007 at a SxSW conference, he carried this knowledge back to The Today Show and began a feed. Ryan brings loads of vital social media marketing knowledge to  #BrandsConf .

Please help share awareness for the event by sharing the Twitter hashtag #BrandsConf

Want to attend? Enter Discount / Coupon Code “dbmei.com” to save 10% OFF, special discount for dbmei.com readers.

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