@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

Mobile & Technology

Publishing: A New E Book Revolution?

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Mike Matas: A next-generation digital book

The popularity of e books is undeniable. According to the BBC, the use of e books in the UK has quadrupled in 2010. What started with Amazon’s Kindle and continued with other publisher producing their own version, like Nook from Barnes and Noble, has gotten a tremendous push with the introduction of the iPad and the smartphone apps. Now you can have all your reading material on one portable device that can play videos as well.

Most of the e books still look like books, letters on a page, flipped with a drag of the finger, except the children’s books which have become somewhat interactive, as paper children books have been. Apparently it is easy for 3 year olds to figure out the interactive buttons on the iPad.

How about fully interactive books for adults? That is what Mike Matas presented at a TED conference in Long Beach, CA. in March 2011.  The young developer, who while at Apple, helped design the user interface and artwork of leading Apple products, has shown a demonstration of the first full length interactive book for the iPad.  The company he co-founded with Melcher Media, Push Pop Press, has presented a book called “Our Choice” by Al Gore, a sequel to “An inconvenient Truth”.

This is a book that takes advantage of everything today’s technology has to offer. It starts as a regular written page, with pictures. You can choose which page you want to see by scoring fast through the pages at the bottom. When you want to look closely at the pictures, you can pinch them out of their place and see them full screen. Then you pinch them down and put them back into the book.

The innovation continues when those pictures become narrated videos, which open and close instantly, without loading time. “Our Choice” has over one hour of documentary and interactive animation material throughout the book. Pinch it closed and put it back on the page, or keep it at the bottom for later view. All the photos are narrated as well. Some of them have interactive maps. And while it is playing you can scale it down and continue reading, you can zoom out and see where in the world the photo has been taken etc. You want to find more information about a statistic you read? Swipe right ahead to Google Earth and see how it will impacts different parts of the world, country by country. It has real interactive infographics, and an actual interaction that has been seen on the iPhone and iPad. When you blow on the side of the screen, it moves a wind turbine on screen that shows how much electri city is produced by the wind you are creating. In short – it makes the book come alive with all pertinent information about the subject, and a lot of interesting facts.

And the books are really portable. You can start reading at home on an iPad and continue where you left off on your iPhone, with all those wonderful features on a small screen.

Can you image how much fun reading and learning can be? Many smaller charter schools are already introducing tablets in their classrooms. How long will it be before the students backpacks will be thin and easy to carry?

[youtube=http://www.youtube.com/watch?v=LV-RvzXGH2Y]

 

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Small Business Solutions: Marchex

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Marchex, a company out of Seattle Washington, is a call advertising and analyzing company, which caters to small businesses to help them in marketing and sales. Where are you listed? Have you optimized your listing exposure? How accurate is the information?  Those are questions Marchex helps answer. They provide analytics that can compare your business to that of your competitors and give you a quick sentiment view.

Call Analytics

Unlock the DNA of your incoming calls – that is what Marchex is offering their clients. Since those who call a company are more likely to be interested in the products or services they offer, than those who just go to the website, it is an important step in understanding who are the callers and what they are after. Call Mining, using speech transcription and data mining technology, enables business owners analyze those phone conversations to detect caller intent, needs and pain points.

All this so the business owner can optimize his/her marketing campaigns and turn calls into sales. Marchex will watch for keywords and phrases and will show the business owner which ones converted to sales and those who didn’t. By comparing this information, the business owner can determine the channels and ads that are driving the highest number of calls, it can give him/her insight into what the customers really want, how they reacted to certain words and adjust the campaign or sale pitch accordingly.

Marchex customers create a list of topics they want to follow. The data they get from the company shows them how those keywords were used; what topics were discussed, who said what, etc.

Local Leads

Marchex creates, manage sand optimizes advertisement and presence in the major search engines and other online and mobile sources, including their own local websites and directories.

Pay-For-Call/ Pay-Per-click

Another service that Marchex offers to small and medium business owners is called Pay-for-Call Exchange, a performance based call advertising products. The business owner pays only for those calls that ended in a sale. Marchex customers can get expert’s advice, help with strategy, site selection, ad creating, bid pricing and optimization.

Reputation management

Marchex gives small businesses a simple way to manage and improve their online reputation. From over 8,000 online sources, including blogs, microblogs, forums and local searches, they deliver analysis that helps the business owner see and maintain good reputation.

Marchex is even being used by ATT, for more see the following blog.

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What Mobile Apps Can Do for Small Business

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Mobile Applications have rushed to the forefront of technology and further advancements with the increased usage of net enhanced mobile devices like the iPhone. Breaking beyond the traditional uses for phone and text messaging capabilities, mobile apps have been brought from playroom to boardroom.

Mobile App Statistics

Did you know that 38% of small businesses reporting view mobile apps as an essential aspect of their operations? A recent survey conducted by AT&T defined a few of the most recent statistics on mobile apps and small business. Around 72%, defined by companies that have anywhere from two to fifty employees, have reported that they use some form of mobile applications for their daily operations.

This poll of 2,246 small business owners is likely a great example of the average mobile app demographics for small business owners in the USA.

Most Popular Small Business Apps

The study showed that mapping and GPS tools topped the list of the most popular services utilized by the reporting small businesses at 49%. Other important statistics show:

  • One in four small businesses use social media marketing or document management apps
  • 24% use location-based services
  • 23% use time management apps
  • 22% use travel and expense tracking applications
  • 20% use mobile credit card payment services

When queried as to the chief factor making mobile apps desirable to companies was their time-saving benefits. Even more beneficial was the discovery that the smaller a business, the more likely it is to seek out methods for time saving with mobile and therefore far more convenient applications.

With business apps continually improving, this seems to be in turn, fueling the increase of usage of mobile devices, and therefore mobile applications, by small business owners.

Case Study

Mobile App Photo Sharing with Zurfer

A case study conducted by Mor Naaman, Rahul Nair and Vlad Kaplun of Berkley California, using a high end mobile phone application for photo browsing may give more in-depth clues to how quickly mobile applications are becoming more of a requirement than an option for business owners.

With Zurfer sent to over 500 possible users, only nine of those users participated in the extensive user research. Some of the first statistics noted were those that showed how many users preferred entertainment driven mobile applications as opposed to utilities and working tools.

Nielsen Study

With a recent Nielsen Study reflecting that SmartPhones now cover up to 28% of the U.S. cell phone market, increased usage of mobile applications are an understandable side effect. With studies further showing that the greater part of SmartPhone owners are under thirty-five as well as finding a larger diversity among Hispanic users than may have been expected, this also most certainly opens up some new possibilities for those small businesses that are in tune with mobile application development as well as usage.

Who Are the Main Users?

Perhaps most unsurprisingly, the mobile user market tends to be dominated by younger males with relatively elevated educations and more affluent connections in comparison to the rest of the population. Although studies showed that some users have a disproportionate amount of apps on their phone, the average number claimed a median of ten.

Although apps are not quite as popular yet as photo taking at 76% and text messaging at 71%, the stats provided are still considerable since Apple’s app store didn’t even open until July of 2008.

Overall, considering that there was no app culture whatsoever until around three years ago, most all of these statistics can be most assuredly proof of impressive tech-adoption methods of mobile device users.

The Real Results?

In the end, the case study on Zurfer may have actually proven to supply more much realistic results, as with the reports flooding into Nielsen continuing to show that Game apps are indeed the most highly sought, bought and utilized mobile applications at an average of 60% of monthly downloads, followed by news and weather apps holding around 52% of monthly downloads, social media applications are still listed at number four with a somewhat surprising 47% of downloads monthly.

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How to Use social Media to Spread the Word – YouTube

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Many small and medium businesses try to engage their customers through Facebook and twitter. Another venue you might want to look into is YouTube.

Here are some examples of small and medium businesses who took advantage of YouTube and the results that effort generated.

Case Study # 1:

A hair care product company, operated by the owner a woman from Los Angeles, decided to increase her visibility by going on YouTube. While pocking around in the site, she notices a few questions posted by users of products in her niche. She offered support, advice and suggested trying her products. She urged the users to tell her if it worked for them.

The result? 2 years later there are over 5,000 videos showing people using her product. The attention has helped raise her sales by 40% and pushed her 7 year old company into profitability.  The products are now sold in Whole Foods and Target as well.

And she didn’t post one video of her own. She waited for the video bloggers (vloggers) to do that: “When dozens of different vloggers with their own unique hair types actually video themselves applying the product in the shower in one continuous take, it’s hard to dispute how it ends up looking” She says.

Recently she hired some of the vloggers to help her in her YouTube campaign.

The push shouldn’t be a hard sale. Forum posters can smell those a mile away, she says. Companies have to establish themselves as being helpful so their recommendation will be taken seriously.

Case Study # 2:

A knife company used the same tactic. They didn’t start a conversation about their knives, but they reacted to questions and offered suggestions. They interacted with the posters by sometime offering them to try a knife for free or for a limited time.

Today, there are almost 4,000 video blogs about their company. They make sure to stay on top what is being said. To provide good customer support, the company employees (all 5 of them) are alerted every time a comment comes in and they answer, sometimes from home and in the middle of the night.

Being accessible promotes loyalty to the brand, says their marketing director. Forums reflect that.

Case Study # 3:

Makers of a new, very small, digital camera learned the hard way how important it is not to hard sell. Their efforts to brand the camera on bike riding forums backfired. People were annoyed with them and pointed out foreseeable problems even without seeing the camera up close.

The company listened to the complaints and laid back. The result? 7,500 videos about their camera, done with their camera are currently posted on YouTube. More than 15% of their business comes from YouTube.

Listening to Vloggers helped the company to further develop their equipment into niches they have not thought of. When people talked about mounting their small camera on remote control cars and planes, they manufactured a kit for that purpose. It is one of their best sellers.

You can use YouTube for more than just posting videos. Using their channel system is a good way to find out what people are talking about, what they want and what they suggest. Then you can assess how it pertains to your business.