@BasilPuglisi

Content & Strategy, Powered by Factics & AI, Since 2009

Marketing

What’s the key to a successful digital media strategy?

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Websites, especially for Search Engine Optimization should defiantly be doing this. A successful Social Media campaign has this as a crucial characteristic. This one defining element or practice is an absolute must for anyone who wants clients and customers whorepeat business and develop long-term relationships. In fact you probably find this to be as true for personal relationships as you would for any aspect of a business before and during the digital age.

Be Genuine!

Websites that develop a structure that take user experience and align it with their purpose find higher conversions. Don’t build a site for a plumber that looks like iTunes. Let that sites experience be what mirrors the genuine experience that is that service or product.

SEO success is defined by the genuine nature of the sites target and content. Search Engines are in the business of helping people find what they are looking for, build the content and keyword targeting around your clients, services and or product.

Social Media is all about the culture that your organization has, what’s your social media personality? Social Media isn’t about hard sales, its about relationships, find ways to develop social media strategies that support who or what you really are beyond what you sell or do.

Jump on Match.com, eHarmony, or have a friend set you up on a blind date, it’s just like business. You’ll get someone new in front of you, but if you want to get beyond the first introduction you better be who you are, pretending to be what your not will scare away your valuable long term relationships and leave you with a short sighted one night stand. Remember, 20% of your customers may provide you with 80% of your business, but if you find a way to build long-term relationships that develop from your genuine culture and services you’ll find value in every interaction.

If you want “world of mouth” opportunities, find a brand perception that matches you or your organization. Don’t try to control it, facilitate it by being genuine.

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Customer Engagement for Small Business

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Telling business owners that they need to have some plans for customer engagement is easy. However, once they have absorbed that tidbit of helpful information, many may be lost as to what customer engagement can actually entail. Most likely, there is nothing that you in particular are selling, that can’t be found somewhere else. So what can the small business owner do to show that their product is the right choice for the consumer?

Be a Customer for a Day

Spend a day emulating the actions that your prospective consumers do.

  1. Call your customer service number.
  2. Go through the motions of purchasing your own product.
  3. Fill out your contact forms.

Make sure that your customer experience matches your outlook and ideas.

Build Communication Options

Not everyone uses Facebook and Twitter believe it or not. Make sure you have traditional methods of communication as well as digital ones. List phone numbers and a physical address for your business, even if it is online based.

Exercise and Act on Your Listening Skills

It isn’t enough to reply to customers questions or request with generic terms. When prospective consumers ask for discounts or other beneficial options, show them you are listening by enacting them. You will get no better word of mouth advertising then having a consumer who can say “I asked for a discount, and they gave me one!” This doesn’t mean you have to offer that discount to everyone who asks, but you should never outright ignore those request.

Show Your Integrity

Since bad news can travel with light speed on the internet, you may need to go out of your way to show your customers that not only are you expert at what you do, but that you back that professionalism with personal integrity. Show your customers that the people behind the brand care.

Let Your Customers Advertise for You

Anything that you can do to get your consumers to share their product or service experiences with the public will provide you with two benefits. Obviously it will give you the valuable advertising you are seeking, but it will also provide you with media that you can post to help build top-notch links for your site. Don’t expect your customers to do this for no reward though. Their time is valuable too. Try to run contest for the best written or video reviews of your project. Reward the winners appropriately for their time spent talking about your products and services.

Above all it is important that any consumers approaching you for your products or services walk away with the sense that you are a brand they can trust and rely on.

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Twitter Tools: twithawk, a lead generation tool

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Another arrow in the quiver of the savvy internet marketer is Twithawk, a lead generation tool.

Founded in 2009, Twitterhawk, as it was called back then, had to do a name change because Twitter felt it is too close to their name. It didn’t deter Chris Duell, the Australian founder and developer, to fine tune his product and make it available to the World Wide Web. He just changed it to Twithawk.

Twithawk is a real time marketing tool which enables a marketer to find new people to connect with and increase his base. At the same time he is advertising his product.

Based on keywords and location, Twithawk will pull all the Twitter conversations mentioning the key-words or the location, and deliver them in real time. It enables the marketer to answer those tweets and interject into the conversation. Or he can have an autoresponder answer those selected tweet immediately.

Here are some examples: A radio station wanted to increase its base. They set up Twithawk, and chose as keywords names of rock bands they were playing.

Every time a tweet talking about one of the bands went into the Ethernet, it was pulled by Twithawk and the autorepsonder sent a message: “If you like this kind of music, why not listen to radio xxxx? They play what you like”.

Or, when talking about location, a coffee shop owner in Springfield Illinois can set the keyword to “coffee” and the location to Springfield. When someone tweets about having coffee in this town, he can immediately send a reply saying “Why not give Buck’s coffee a try? We have special deals for tweeters…”

Twithawk is pro-active. Instead of placing an ad on a site and waiting for clicks, the marketer sends a reply to a person who is already talking about what the marketer has to offer. If you can start a relationship, says the going wisdom, you can turn this person into a customer.

To prevent this tool from becoming a spam machine, something that worried most experts, the program sends only one tweet per day to the same person, and the number of tweets is sold in packages of 1000. Twithawk charges $0.05 for each tweet sent, and the marketer can monitor the marketing true CPC with link tracking and integrate it with Google Analytics. The site’s average CPC is $0.02, which is much cheaper than any other marketing method.

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Facebook Marketing Solutions – Staying Ahead of the Social Media Game

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There are so many Facebook Fan pages dedicated to marketing and social media topics that it can seem nearly impossible to zero in on those that actually offer true education and not just covert advertisements of their own products. When searching for an educational Facebook Fan Page, you may have already found that having one source for everything you need is nearly impossible.

Facebook Marketing Solutions may have found the perfect combination in Facebook Fan Page Marketing Education. It supplies more than one needed element when planning a full-bodied marketing campaign. It is proving a useful tool for helping internet marketers reach their targeted consumers.

Run by employees of Facebook, you can find an abundant wealth of information here that can directly benefit your business.

APIs

Through efficiency and innovation, Facebook’s marketing APIs can help marketers achieve success. The companies listed on the Facebook Marketing Solutions page have developed proprietary tools with various functions for reporting, monitoring, campaign management, and ad creation.

They also provide a list of managed services. Managed services generally support both business models but may, in some instances, use different brand names.

Some of the available API tools include:

Tools

Some of the managed services listed include:

Managed Services

Success Stories

With a long list of small and large business success stories available on Facebook Marketing Solutions fan page, users in any industry should be able to find a story similar to their own goals for business growth.

Here are a few stories we previous covred on dbmei, Facebook Success Stories

Endless List of Resources

Facebook Marketing Solutions fan page seems to have an endless list of resources.

  • Facebook Marketing Bootcamp U.S.
  • Facebook Marketing Bootcamp U.K.
  • Videos from Business Leaders like CEO, Chris McCann at 1-800-Flowers.com & Sheryl Sandberg, COO of Facebook.
  • Past and Future Events Listings
  • Business Boost for Beginner Small Business Owners

You can find resources and case studies available on their wall at any given time on such things as scaling, product development, and even a good buy or two along the way.

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Google+ Pages Open the Doors for Brands and Businesses

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This past June, immediately after Google launched it’s highly anticipated Google+ social network, internet savvy businesses like Ford, Dell and Mashable.com rushed to create pages for their brands. Only to have them removed a few days later. Google’s announcement soon followed: “In the meantime, we ask you not to create a business profile using regular profiles on Google+. The platform at the moment is not built for the business use case, and we want to help you build long-term relationships with your customers. Doing it right is worth the wait. We will continue to disable business profiles using regular profiles. (Christian Oestlien Ads project manager on Google+)

One hundred days later Google delivered on its promise. On November 7, 2011 Google+ announced the grand opening of Google+ Pages worldwide.

Google+ Pages allows businesses, brands, and organizations create their own page and establish a circle of like-minded people who enjoy the brand and want to talk about it. Not only does the page allow having a conversation with brand representatives in a way of personalized customer service, it also allows the group of followers to have a conversation with each other.

As Google+ puts it, when it talks about the customers: “…we want to make sure you can build relationships with all the things you care about—from local businesses to global brands… this means we can now hang out live with the local bike shop, or discuss our wardrobe with a favorite clothing line, or follow a band on tour. Google+ pages give life to everything we find in the real world. And by adding them to circles, we can create lasting bonds with the pages (and people) that matter most.” (Google’s blog)

Not only brands and businesses are involved. Google+ wants to enlarge the circle of users to local business, products, corporations, institutions, organizations, arts and entertainment, sports teams and more. They have been working with businesses since the launch in June to understand the needs and requirements of brand names. You can see the pages of these businesses already active:

  • Dallas Cowboys
  • Macy’s
  • Pepsi
  • Toyota
  • Anderson Copper 360
  • X games
  • Zen Bikes
  • The Muppets

Having pages for brands and businesses is nothing new, but Google+ has a few advantages over the competition:

  • People can recommend the brand easily by pressing the +1 button, and start sharing immediately.
  • A brand can have more than one page. A car manufacturer, for example, can have a page for each of its models.
  • Although Facebook has over 500 million users, and Google+ has, so far, about 50 million, the biggest advantage of Google+ has to do with the billions of queries made every day on the search engine, most of them looking for businesses or services. Google will include Google+ pages in its search results.
  • Direct connect – The easiest way to find a band you like to follow or a product has been amended as well. Typing the sign + before the query will take the searcher straight to the brand page. (Try it with + Angry Birds)

The official announcement on Google’s blog ends with these words: “With Google+, we strive to bring the nuance and richness of real-life sharing to software. Today’s initial launch of Google+ Pages brings us a little bit closer, but we’ve still got lots of improvements planned, and miles to go before we sleep. So stay tuned.

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Facebook Ad Campaigns – Are They Working?

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A World Obsessed with Facebook

[youtube=http://www.youtube.com/watch?v=xJXOavGwAW8]

With so many potential customers on Facebook, Facebook ads should be a profitable and beneficial to your business. With over 850 million users, and 225 million of those in the United States, there is quite an audience to target through the use of Facebook ads.

How Facebook Ads Work

[youtube=http://www.youtube.com/watch?v=Yhn0-MrDR18]

The Facebook Ad Marketplace

Like other online advertising options, Facebook ads are a type of marketplace where the user bids on how much they are willing to pay to reach their prospective consumers and how much they will pay if those consumers take action.

Facebook has become a common place for businesses who are using customized Facebook Fan pages to increase the amount of fans on their page, thereby increasing their consumer base. Fans are simply customers waiting to happen. So how do you make sure you are getting a good ROI from the investment on the ads?

Basic Marketing 101 – ROI

To determine your ROI you should take your gross profit, subtract the capital spent on your Facebook ad campaign, then divide by the expense. This should give you a good comparative measure in which to determine which of your marketing expenditures are most effective for your business.

Has Anyone Had Real Results from Facebook Ads?

If you watched the video above, you heard from Bob Ford, a representative for Papa John’s Pizza. He describes how an ad placed on Facebook increased their Facebook fans by 130,000 fans overnight with a one day engagement ad.

Starbucks ran their own event on Facebook ads for World Aids Day and had an overwhelming 950,000 people who agreed to attend the event. Alex Wheeler, a Starbucks PR rep shares, “I think it (Facebook) is really effective because its part as the content experience that people have on Facebook. They can interact with it. They can actually participate. We can have these shared ideals with our customers.”

The Value in a Facebook Ad as Part of Your Marketing Campaign

The ultimate benefit, just as the Facebook developer in the video states, is that Facebook itself provides not only the venue to advertise to direct demographics, but that its very nature encourages other Facebook users to share the content with their network. This means that with an effective Facebook ad campaign, many of your connections could be made for ‘free’ in the form of users who willingly share your content with others. This digital version of ‘word-of-mouth’ advertising has proven to be highly effective for some.

“The conversations are happening, with, or without the brands participation.”

Do you want to be a part of the conversation?

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“Privacy” is a great way to stay unemployed, unconnected and extinct [Opinion]

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Social Media does not create a brand, it takes the brand (or character impression) and carries it. Just like in the “old” days when you worked in a community and everyone knew everything about you anyway, social media has played into the global business revolution.

“Privacy is for old People” but perhaps we misunderstood “old”? It was my interpretation, it was for people who try to “network” the “old” way. Keep sending out those paper resumes, no really keep doing it, in the mean time those that are out in the digital space that have embraced transparency are taking all the job leads and finding and creating careers.

[youtube=http://www.youtube.com/watch?v=pexGCUPlUeA]

“Think Digital, Act Social”, this is the best way to find a career and not a job. Your resume starts with one word, Google! This is what almost 90% of hires will go through before they get a job or enter into their career. The power of LinkedIn is not just in its ability to connect, it’s in the uniformity that the professional social tool provided.

A resume was traditionally put on a piece of paper that had a million different formats, was presented in infinitely different ways and contained a variety of info that could range from too little to too much. The paper resume then needed to be mailed, emailed, uploaded into a system that could scrape keywords, if you knew how and where to put them.

LinkedIn created a space that provided basic continuity in your digital resume, then provided you the flexibility to be different without losing the Education, Experience, and transparent influence.

If your concern is privacy, then good luck, your “old” way of thinking is what has you unemployed or in a dying industry.

Here lets show you a example of why this is so important and relevant.

  • Position: Writer
  • Duties: On a regular basis produce a variety of articles on subject “A” that people want to read to help increase site/paper/blog readership.

How will you apply? How will you be evaluated?

  • Traditional Applicant: Resume with impressive samples, clean resume, quality education, phone numbers for references.

vs.

  • Digital Applicant:  LinkedIn Account, this includes a good work history, quality education, samples of articles from the connected blog. The impression that you understand digital, with 500+ LinkedIn connections, a Twitter account with 3,000 followers a Klout score that shows that you influence people in a call to action style with your tweets/articles. A Facebook page that shows who you are as a person, Spouse? Parent? Sports Fan? Alumni? Hobbies? the things that provide comfort about the applicant being hired is of good and cohesive character to the organization. How about the power of say 12 “Recommendations” on LinkedIn from people who you can see are reputable, professional and also of good character.

If you’re going to spend money on mailing paper resumes or email spam, you might want to consider target marketing ads on Facebook or LinkedIn, as you’ll only pay for who you target when you know they have looked at you.

Why this matters?

Social Media transparency is better than the traditional background check, this gives you a look into what has been legally off limits and even though you may say it doesn’t belong as part of the hiring process, the data shows that it clearly is! Now consider the business model, the writer with the traditional resume path only tells they can do the work, the digital resume can show you that they can do the work and generate revenue!

How?

Writers generate content to create readers, the first shows they can create content that people might be interested in, the second using the digital resume shows that they CAN and DO produce followers and views for their content. If you’re an online media source, like a news paper gone digital, you NEED the second writer more. Advertising revenue is about “eyes” the more eyes you get on your content the more valuable the ad space is, the second writer shows that they can generate more “eyes” or views from the start.

Now the same can translate to PR positions, Sales, Business Development and any position where reaching people is important. Then imagine you’re a prospective employee that can show a following or influence over 50,000 people across the social networks that drives 10,000 clicks or views a month, you’re on your way to being your own business. Big brands got to their ivory towers on the shoulders of their employees being representatives in their communities, social media is an extension of that practice.

This is why it’s important to “Think Digital, Act Social”. Having transparency allows you to show value by using digital means to display who you are, the professional and the personal. Things like video, websites, social sites create a foundation that then allows you to act social by reaching out in both traditional networking and digital networking methods.

[youtube=http://www.youtube.com/watch?v=u5e-6psDk8U]

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SMX: What Makes Mobile Marketing Beneficial?

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Mobile marketing changed its definition in the early 2000’s when the original meaning, which was marketing on the go, changed into mobile search marketing, which are in essence, marketing techniques carried out over a mobile device.

SMS marketing is an advertising technique that involves the collection of mobile phone numbers to add to a messaging platform database. These numbers are collected so that when a special promotion or offer becomes available, the number list owner can send out a mass message to what they hope will be future repeat customers.

SMS marketing relies on opt-in users due to practices established by the Mobile Marketing Association to help prevent unwanted messaging, similar to the protection offered by the Federal Do Not Call registry. The fact that SMS messages are commonly read in the first four minutes after receipt means that this form of marketing is highly convertible.

Social Networking

Social networks are also playing a huge part in how consumers find desired products and services even while on the go. Studies show that 1/3rd of Facebook users access the social network via mobile devices. The same study showed that 56% of mobile users find local business information via the company’s website, while 55% of them find them through other social networker’s recommendations.

A New Digital World

If we thought SMS marketing was impressive, then came the smartphone. A new world of marketing was then opened in many new forms.

  • MMS – Multimedia message service
  • Mobile Web Marketing
  • In-Game Marketing
  • Mobile Marketing via QR Codes
  • User-Controlled Media

Ever-Changing Media

So exactly what is changing about mobile search marketing? For one, it has become infinitely more complex than the simple SMS original formats. Mobile search marketing is unique not only in its format, but also in the way that it approaches the consumer. Traditional forms of marketing can be a combination of intrusive versus elusive.

Intrusive methods include telephone marketing, television advertising, and even door-to-door sales. Although intrusive methods have shown their own positive statistics about effectiveness, many elements such as increased crime rates, new laws and regulations, or increasing costs have made the intrusive forms of marketing much less lucrative in recent years.

Elusive methods are the most effective and can include in-game marketing, user-controlled media, or mobile web marketing. This type of marketing is effective in the sense that the advertisements are usually an ‘in addition to’ or bonuses. For instance, users can play the free game on their phone, or they can purchase the nearby advertisement option to achieve ‘pro’ status on the game. Users can utilize a particular browser and that browser may support and advertise their own series of media, apps, or programs.

Mobile Marketing on the Rise

Although some marketers still argue that mobile queries constitute too little of an overall end-result to make the campaign effort worthwhile, it is a notable fact that Google’s mobile query share has grown over five times in the last couple of years. Mobile search continues to grow at an accelerated rate than traditional search options.

As with any advertising campaign, offline methods should also be considered to garner online conversions. Case studies also show that 37% of consumers admit to using mobile devices to search for more knowledge about a product or service advertised via radio ads, newspaper, or outdoor methods such as billboard advertisement.

There may be no time like the immediate present to gain pioneer advantages and initiate your mobile testing and paid search campaigns right away.

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SMX East: Acquisio for SEM Display Management

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A productivity efficiency platform, Acquisio was specifically created for search engine marketing agencies. Agencies are able to establish, organize, automate, and optimize their PPC campaigns across all search engines with Acquisio’s management tools, including search display and social media. This helpful platform will help marketers save time on repetitive or superfluous tasks so that more time can be allotted to campaign planning and improvement.

Acquisio offers:

  • External Data Feeds
  • Multi-Engine Bulk Editor
  • Seamless DART Integration
  • White Label Reporting Engine
  • Easy-to-Use Campaign Automation Engine
  • Advanced Budget and KPI Tracking
  • Automatic Currency Conversion

At the SMX conference on September 13th, 2011, Acquisio shared insights and their results from a year-long partnership with demand side platform. Without leaving the Acquisio platform, nearly 3,000 users are now managing over 7,000 brands by purchasing, tracking, comparing, and reporting on their display purchases across multi-million websites, without the need to leave Acquisio’s platform.

Many users believe that search and display should have been brought together far before now. The focus is on supplying targeted display ads for consumers who have shown intent by querying search engines with keywords that indicate they are likely to make a purchase. Acquisio has filled this gap by integrating this type of approach in an easily scalable manner.

Acquisio allows agencies to handle all tasks associated with their ads performance from the time of purchase. They host their own third-party ad server while employing single tracking functionality across channels. This in turn, provides agency marketers unrivaled conversion, revenue modeling, and reporting proficiency.

Who Uses Acquisio?

On the corporate level, users of Acquisio include the Yellow Pages Group, Media Experts, DAC Group, Guava, and many others. On the website level, Aquisio is currently ranked at #56,440 around the globe but does have a more concentrated following in Edinburgh where it ranks at #2,153.

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Facebook Contests: What are they? Who’s doing them? Why?

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Facebook contests have begun to prove themselves as the buzz generating, engagement increasing, fan count boosts that they are. Facebook landing pages have made creating email list for more in-depth advertising smooth and contact list-friendly. However, Facebook has their own notions about what you can and cannot share, administer, or promote via their platform. These days the best way to prevent your contest from kicking up Facebook moderator’s fury, is to keep any explicit elements from any type of promotion you run.

What Tools Help with Facebook Contests?

There are many ways to get a Facebook contest up and running. Many users with reasonable internet content experience can likely run them with little or no additional knowledge or training needed. Other users who may not have the knowledge or the time can easily engage the services of most any marketing consultancy to target this particular type of social media marketing campaigns.

Wildfire provides users with the ability to create different contest types.

  • Sweepstakes
  • Coupons
  • Group Deals
  • Trivia

Bulbstorm offers a similar experience as a consultancy and social media management firm. They have top-notch services that offer interactive campaign management to help those who may not have their own tech or social media department to do so for them.

BinkD is also another great option with free and paid options for creating Facebook contests.

Who Has Used Facebook Contest as Part of their Social Brand Management?

Many big brands have relied on Facebook contest to give themselves a boost in traffic, sales, and user-interaction.

Burger King

A unique and bold move by fast food giant Burger King was a contest they held in 2009 where Facebook users could claim a free Whopper for deleting at least ten of their friends from their lists. This contest gained instant popularity for a couple of reasons.

The main reason being of course that a coupon for a free Whopper was very enticing, but another reason was a smooth play on words that Burger King Contest developers used. As Facebook users deleted friends to gain their coupons, a message went out via their news feeds saying, “John Jones has sacrificed Emma Taylor for a free Whopper.” Many enjoyed the spirit of the contest, not just the free Whopper.

Coca Cola

Coca Cola execs also seemed to find value in Facebook contest when they attracted many new fans to their page with a photo contest. Users were asked to take photos of their most refreshing Coca Cola experiences. The top one hundred images with the most “Likes” moved onto the next level of the contest.

This method utilized a common feature of Facebook in that when users uploaded a photo, it was shared in their own account photo list. This triggered more fans that joined simply because they had seen the contest photo on a friends account.

Why FaceBook Contests?

There are a long list of reasons why using Facebook contest can be beneficial to your social media campaign as well as overall business growth. Considering the statistics of social media usage in marketing and business research, as well as the nature of many who love to enter contest, share photos of their friends and family, and of course win prizes, this is likely one of the biggest win-win’s in customer engagement for any size enterprise.

 

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