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Yelp

What Klout is Doing with User Data and #SocialCommerce

February 13, 2012 by basilpuglisi@aol.com Leave a Comment

Over the last few years, we have all observed as friends and followers found themselves virtually up-in-arms about privacy issues on just about every social network. Each one seems to have gone through its own growing pains when it comes to sometimes questionable sources declaring user’s information is being utilized in a variety of suspicious manners. However, most have come to terms with the fact that data is not so often sold as it is aggregated and measured for many marketing purposes, includes those that benefit the user.

Now that we are using so many social networks simultaneously, we have not one profile, but a fine, long, and continuously growing, list of them.Social network

  • Facebook
  • Twitter
  • Google +
  • Foursquare
  • Flickr
  • Yelp

As each of our most favored networks have grown, they have also steadily increased their focuses on the type of user data that is cultivated, and how it is shared.

Klout

Klout has been a terrific way to integrate our profiles, and then run them through an algorithm that will display the various details of your own social media influence. Klout currently supports 12 different networks and as their developers continue to add more, your social influence can continue to climb.

Image representing Klout as depicted in CrunchBaseUsing Klout can have more benefits than simply the benefit of having the most Klout. Users are treated to a wide variety of Perks that can be anything from several months of free trial on a notable website or service, to a free sample of the latest and greatest body wash. Sometimes a user can sign up for selected Perks, and just as often, Klout will extend exclusive offers to users based on their social influence rating and common topics.

12+ Networks and Growing – Where is my data being used?

Recently, a representative from Business Insider visited with Tim Mahlman, the Chief Revenue Officer for Klout. He wanted to share exactly what Klout does do and does not do with their user’s personal data.

  • Klout is not selling your data. Even though Klout does have a rather complete picture of you and your personal choices and preferences, this information is never sold to advertisers or brands.
  • Klout does leave the virtual door open to trying out new revenue models, they also plan to ‘keep their users first according to Mahlman.
  • There is only one element of Klout that any brands have access to and that is a user’s Klout score. Klout is the gatekeeper between their users and any influential brands.
  • Pinterest is one new network that Klout is highly interested in.

Since Klout already has 12 current networks and a list of networks that are in development, they are always in on the market for a new fast growing network to add to their social influence algorithms.

Author:

@BasilPuglisi is the Executive Director and Publisher for Digital Brand Marketing Education (dbmei.com). Basil C. Puglisi is also the President of Puglisi Consulting Group, Inc. A Digital Brand Marketing Consultancy that manages professional and personal branding for Fortune 500 CEOs, Hedge Fund Managers and Small Business Owners.

Sources:

Is Klout Crossing the Line When it Comes to Privacy?

What is Klout Doing with User Data?

Klout and Big Data

Filed Under: Blog, General Tagged With: business insider, klout, Social Media, social network, twitter, Yelp

Yelp Your Business & Increase Visibility

August 26, 2010 by basilpuglisi@aol.com Leave a Comment

How often do you check your company’s online reviews?  Do you reach out to customers that post reviews of your business online?  If you are late to the online review game, it’s time to pay attention. 

Research shows that a bad review online can be extremely damaging to your business.  Nearly two-thirds of the population has researched products or services online within the past three months, and 70% of consumers trust reviews from strangers online more than they trust information from manufacturers or from friends and family.  A few bad reviews can turn potential customers away quickly.

One of the leading online review sites for local businesses is Yelp.  Yelp provides a listing of businesses and allows customers to rate each business and to post reviews.  Each business is assigned a rating from one star (poor) to five stars (excellent) based on the average customer review.

If you have not been active on Yelp, now is the time to get started.  First, claim your business by navigating to biz.yelp.com.  Once you have registered as the business owner, completely fill out the information for your place of business, including address, contact number, hours and any special announcements.  This ensures that customers know the basics about your business and that the information is visible to the Yelp community.

Second, respond quickly to any negative reviews.  Yelp provides the option to either post a public response or send a private email to the reviewer.  Send an apology and a constructive response, such as offering a free product or service as an incentive to try the business again.  Often the consumer will be so pleased by the prompt response that they will revise their review to note the high level of customer service.

Third, make special announcements and offers as much as possible.  Yelp displays a special notice for businesses that offer special promotions, which incentivizes customers to click on the page.  Examples of special promotions include 15% off for mentioning Yelp, 10% off for new customers or a link to a website with printable coupons.  Be sure to change the promotions often to keep customers coming back for more.

Although Yelp is one of the most popular local review sites, there are many other online outlets for customers to post reviews.  Be sure to frequently monitor online feedback and respond to consumer complaints.  Just one negative comment online can drive away hundreds of other potential customers.  Proper management of customer feedback is crucial to managing a business in today’s high-tech world.

If your busy with your business then look for Social Brand Reputation Management, this service will monitor your brand as well as other keywords and phrases and comes in Tiers 1-3 allowing you to customize the support you get, from basic notification to Public Relations support and responses.

Visit Visibility Acceleration for more information.

Filed Under: Blog, Digital & Internet Marketing Tagged With: Long Island Business, Visibility, Yelp

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