If you had the opportunity to sit in on the panels at the Inbound Marketing Summit in New York this year, you likely took away a few vital lessons that you can carry to your business. The conference itself has evolved over the last few years. It has held a focus on social marketing strategies, but has also begun a swift evolution to cover other vital elements such as social TV, touch screen devices, and mobile marketing, as well as defining what these technological shifts really mean for professionals utilizing engagement skills and strategies.
While many interesting points were made, there were absolutely three great highlights that every small business owner should consider when focusing on social media and fan engagement.
Social Media Advertising
Most social networks such as Twitter, Facebook, and even LinkedIn have opportunities for advertising at relatively affordable prices. While businesses are building and managing their content in order to break through valuable channels to achieve better engagement, they are finding that advertising can be easy when it is placed where people are hanging around the most. With the many Facebook, Twitter, and LinkedIn stats we are familiar with when it comes to time spent on social networks these days, there is no doubt that although more affordable than many other types of digital or traditional advertising, they are still highly effective. The IMS panels recommended trying this out on your Facebook Fan page since it is significantly easier to build an audience there.
Responding and Engaging
You have heard it before here at DBMEI, it is not enough to simply create formats for your consumers to interact with, you actually have to be responsive, and in a relatively short period of time for maximum engagement opportunities. Business owners can either use a team to ensure engagement in a timely manner, or they can use alerts and other monitoring programs to ensure their consumers or prospective customers are given responses before too much time has passed. They should also not wait until there is an issue to engage, even if a visitor just stops by to post or praise your products and services, give them a swift thanks a Like, and a special coupon code when at all possible. Make interactivity on your social media platforms a source of mutual positive reinforcement when at all possible.
Have a Plan
Business owners need to have a plan. You shouldn’t be rolling over, firing up the computer, and tapping your fingers until the content idea comes to you. You need a lot more of a forecasted plan than that. Using a social media editorial calendar can be a helpful way to pre-plan and map out topics so that they are optimized for distribution, coverage, and of course engagement. You should know ahead of time, aside from breaking or important trending news, what type of content will be created and when it will be set for distribution. Knowing your audience and what type of content they can appreciate, combined with a social media editorial calendar will help business owners to better manage engagement with current or potential consumers.
Many other vital points arose that are also swiftly becoming crucial elements in business marketing such as tablets and social TV and their respective places in a full-bodied marketing campaign. Since Americans still watch around 35 hours of TV per week, many now on touch screen devices and tablets, marketing professionals now need to begin to consider how to capture an audience’s attention across multiple devices simultaneously.
However, it is also important to recall that another lesson from IMS included understanding user behavior over in-depth knowledge about emerging technologies.
Author:
@BasilPuglisi is the Executive Director and Publisher for Digital Brand Marketing Education (dbmei.com). Basil C. Puglisi is also the President of Puglisi Consulting Group, Inc. A Digital Brand Marketing Consultancy that manages professional and personal branding for Fortune 500 CEOs, Hedge Fund Managers and Small Business Owners.
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