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Don’t Ignore Yelp: How to Reply Without Sounding Defensive

May 16, 2024 by Basil Puglisi Leave a Comment

yelp reviews and replies

Warmer weather means more Yelp reviews. Bad replies make reputation worse.

What it is: Polite answers to Yelp feedback to fix issues and show you care.

How it works: Thank reviewer, own the problem, offer fix like a call. Keep short, no excuses. Use Yelp messaging for private details.

What to do this week:
• Find 1 old review.
• Reply politely with a solution.

Why it matters: BrightLocal says 76% read reviews before visiting. Good replies boost ratings, leading to more trust and customers.

Goal: 1 new positive review this month.

For more:

BrightLocal (2023) Reviews stats https://www.brightlocal.com/research/local-consumer-review-survey-2023; Yelp Business (2023) Reply tips https://business.yelp.com/resources/reply-tips; Search Engine Journal (2023) Yelp strategies https://www.searchenginejournal.com/yelp-seo-optimize-listing-rank-higher/344469/

About the Barstool Blog
The Barstool Blog is built for small business owners who want quick advice without the jargon. I break things down into what it is how it works what you can do this week and why it matters. For deeper dives check out my #AIgenerated blogs on SEO Social Media and Workflow including ecommerce and CRM. For industry leaders my #AIassisted blog shares a monthly look into business marketing digital strategies content events and AI.

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