Social Media has become part of every serious advertising campaign, and most PR people have been using it on a daily basis; following and engaging in conversations on different media platforms, checking what the competition is doing and sharing news and information about their products.
Besides the usual advice of how to engage your followers on Twitter: use a friendly tone, answer quickly, make Twitter a place where you give prizes and announce competitions, it is interesting to see what the professionals do to take advantage of what the market has to offer. What causes their blood pressure to go up and what can we, small business owners, learn from them?
Here are a few tips: –
- Pay attention to the news. Events happening around the world might trigger some reaction and connection in your mind. Try to tie these events to your product or service. Examples? A celebrity (Elizabeth Taylor) passes away. Is there a way you can tie it in to your clothes line? Jewelry? Make Up? Look at what the New York Public Library is doing, which makes it the number one library on Twitter and Facebook. When JD Salinger passed away, they tweeted many of his quotes and linked them to the corresponding books in the library. Newsweek, NPR Fresh Air and other news sites used the Library tweets and mentioned them as the source.
- Find Freelancers to Tweet for you. Use social Media to find the right people. Example: the tourism department of Rwanda wanted people to tweet for them to increase their visibility as a vacation destination. They started a contest on Twitter for people to get an all-paid visit to Rwanda in exchange for tweets about their visit. More than 80 people joined the contest and 3 won. They posted 448 tweets which were visible to 1.5 million people.
- Create an influencer network. Some PR agencies are using social media to deliver a complete network of influencers as a package deal to their clients – A group of bloggers, opinionated and media savvy who use the product and write about it. They can also be used as a test group for new products. Look at what Child’s Play PR did with a network of Moms.
- The immediacy of social media offers PR people an opportunity to insert themselves when news somehow related to them is posted, just like it happened in SXSW Interactive Festival. They secured coverage on behalf of their clients by showing up at events via Twitter. They have abandoned e mail or phone calls as a favorite means of communication.
- Use mainstay advertisement to increase twitter visibility. Freed Maxick, an accounting firm, used billboards in late 2009 to display updates from the company’s tweets in real time. In 2010 they did it with Facebook as well. That drove many people to follow them on Twitter and made them a reputable company that gives up to date, accurate information.
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